I've found those types of "customer service" requests go down once I
tell the class collectively (several times throughout the semester) how
these emails "sound" to me and what my answer is. So I tell them, for
example, why it is rude to ask "did I miss anything today" because it
assumes that c
Hey Marty,
Yep, this past semester I also had two people who complained I didn't have
office hours. Yes, that is correct. And I don't have an office, nor a desk, nor
a chair, nor a telephone. I even put in the syllabus I didn't have office
hours, but they could be scheduled with me. I guess, th
Yes, I get the same feelings. What is more annoying to me than the
students' expectations are the administration's explicit concurrence
that we as faculty should act as "customer service representatives".
Here at Utica College, it's palpable!
On Jun 14, 2007, at 9:58 AM, Bourgeois, Dr. Mart
No, I don't feel that way. After all we as teachers are in a service
"industry." What no
one is doing is defining what they each mean, although the tone sounds
demeaning, by
"customer service representatives." But, I can't get into an involved
discussion since
I'm leaving tomorrow for a two w
I have to agree with Louis on this one. When I was chairperson I always
maintained that my single greatest duty was simply to "be there." I
actually like getting e-mails from students (most of the time). I'm not
crazy about some such as the string of e-mails I received yesterday from
a mother whose
