sordna, regarding your specific problem, please file a bug against apport via a
terminal:
ubuntu-bug apport
In this new report, please copy/paste the reproduction steps, and result
as per terminal command.
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** No longer affects: mesa (Ubuntu)
** Project changed: mesa => mesa (Ubuntu)
** Changed in: mesa (Ubuntu)
Status: Unknown => New
** Changed in: mesa (Ubuntu)
Remote watch: freedesktop.org Bugzilla #72877 => None
** Changed in: mesa (Ubuntu)
Status: New => Triaged
**
** Attachment removed: "20190519-0814-CEST-apport.cups.k1bxh64q.apport"
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1829643/+attachment/5264742/+files/20190519-0814-CEST-apport.cups.k1bxh64q.apport
** Changed in: cups (Ubuntu)
Importance: Low => Medium
** Changed in: cups (Ubuntu)
FrankStefani, could you please run an apport-collect only once more to gather
debugging information against the package cups:
apport-collect 1829643
** Package changed: linux (Ubuntu) => cups (Ubuntu)
** Changed in: cups (Ubuntu)
Status: Confirmed => Incomplete
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You received this bug
FrankStefani, given the scope of this closed report was fixed in Ubuntu
10.10 (i.e. pre-dating your usage of 12.04), it had and has nothing to
do with your problem.
However, regarding the problem you are experiencing, it is most helpful if you
use the computer the problem is reproducible with
Michael Neuffer, this report has been missing key information since 2014
->
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1268151/comments/33
.
Hence, could you please test http://cdimage.ubuntu.com/daily-live/current/ and
if reproducible please run the following command once from a
Hark, thank you for reporting this and helping make Ubuntu better.
1) To confirm a regression, has this always been an issue since you
installed "Ubuntu-Server 10.04 LTS" or is this something that started to
happen after an update?
2) To clarify, did you personally test the WORKAROUNDs noted in
Marko Muehlberg (markom2), would you be able to confirm the commit from
https://git.kernel.org/pub/scm/linux/kernel/git/torvalds/linux.git/commit/?id=1455cf8dbfd06aa7651dcfccbadb7a093944ca65
is the root cause for your issue by testing a revert of it following
** Description changed:
+ Upstream reports:
+ https://bugzilla.gnome.org/show_bug.cgi?id=741681
+ https://gitlab.freedesktop.org/poppler/poppler/issues/153
+
1) lsb_release -rd
Description: Ubuntu Vivid Vervet (development branch)
Release: 15.04
2) apt-cache policy evince
As per
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1554471/comments/9 .
** Changed in: xorg (Ubuntu)
Status: Triaged => Invalid
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As per
https://bugs.launchpad.net/ubuntu/+source/mesa/+bug/1610591/comments/53
.
** No longer affects: xserver-xorg-video-ati (Ubuntu)
** Project changed: xserver-xorg-driver-ati => xserver-xorg-driver-ati
(Ubuntu)
** Changed in: xserver-xorg-driver-ati (Ubuntu)
Importance: Unknown =>
** No longer affects: poppler (Ubuntu)
** Project changed: poppler => poppler (Ubuntu)
** Changed in: poppler (Ubuntu)
Status: Unknown => New
** Changed in: poppler (Ubuntu)
Remote watch: freedesktop.org Bugzilla #20714 => None
** Changed in: poppler (Ubuntu)
Status: New =>
** No longer affects: poppler (Ubuntu)
** Project changed: poppler => poppler (Ubuntu)
** Changed in: poppler (Ubuntu)
Status: Unknown => New
** Changed in: poppler (Ubuntu)
Remote watch: freedesktop.org Bugzilla #16619 => None
** Changed in: poppler (Ubuntu)
Status: New =>
** No longer affects: cairo (Ubuntu)
** Project changed: libcairo => cairo (Ubuntu)
** Changed in: cairo (Ubuntu)
Importance: Medium => Undecided
** Changed in: cairo (Ubuntu)
Status: Confirmed => New
** Changed in: cairo (Ubuntu)
Remote watch: freedesktop.org Bugzilla #47706 =>
** No longer affects: poppler
** Description changed:
+ Upstream URL:
+ https://gitlab.freedesktop.org/poppler/poppler/issues/409
+
1) lsb_release -rd
Description: Ubuntu Vivid Vervet (development branch)
Release: 15.04
2) apt-cache policy libpoppler[0-9]
libpoppler47:
Leônidas, thank you for reporting this and helping make Ubuntu better.
1) To see if this is already resolved in Ubuntu, could you please test
this via http://cdimage.ubuntu.com/daily-live/current/ and advise to the
results?
2) To clarify, does the following provide a WORKAROUND:
Add
Leônidas (leonidasklein), it is most helpful if you use the computer the
problem is reproducible with and file a new report with Ubuntu, by first
ensuring the package xdiagnose is installed, and click the Yes button for
attaching additional debugging information after running the following from
** Tags removed: bios-outdated-1.42
** Tags added: bionic bios-outdated-1.46
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https://bugs.launchpad.net/bugs/1715749
Title:
Intermittent black screen on HP
Chris Guiver, you may need to use:
sudo ubuntu-bug /var/crash/FILENAME.crash
when filing crash reports in order for the upload/uploaded files to be
generated, and, in turn, to get the errors reported successfully.
Given the reproducibility of the crash, and how you are using the latest
Ubuntu
** Description changed:
// this bug was reported for 18.04.
// I had just had it occur (first time) on 18.10
// new details will be comment @ end
my box is 18.04 (was 17.10 installed; standard Ubuntu with MATE & XFCE
desktops added)
I sleep my XFCE (xubuntu) machine rather than
Chris Guiver:
1) While the issue is being root caused, please keep light-locker, and
caffeine uninstalled.
2) Regarding the file:
-rw-r- 1 guiverc whoopsie 20M Aug 1 08:28 _usr_lib_xorg_Xorg.1000.crash
No error reports have been reported to errors since 2018-07-11. One may
further confirm
Vinícius Milanez Couto, in order to allow additional upstream mainline kernel
developers to examine the issue, at your earliest convenience, could you please
test the latest mainline kernel? Please keep in mind the following:
1) The one to test is in a folder at the very top of the page (not the
Chris Guiver:
1) To confirm, please run the following command and post the results:
sudo cat /var/lib/whoopsie/whoopsie-id
2) To confirm a WORKAROUND in 18.10, if you uninstall both light-locker
and caffeine simultaneously, is a crash still reproducible?
** Changed in: xorg (Ubuntu)
Chris Guiver, this report is being closed due to your last comment
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1772542/comments/17
regarding this being fixed with an update. For future reference you can
manage the status of your own bugs by clicking on the current status in
the yellow line
vik:
1) As per the sticker of the monitor itself (not from the Bug
Description, or the result of a terminal command), could you please
provide the full monitor manufacturer and model?
2) Regarding how you have the monitor connected, is it plugged into the
dock's DVI-I, or DisplayPort port? If
Mario Costa:
A) Could you please provide the result of the following terminal command:
sudo cat /var/lib/whoopsie/whoopsie-id
B) To see if this is already resolved in Ubuntu, could you please test
http://cdimage.ubuntu.com/daily-live/current/ and advise to the result?
** Changed in: xorg
** Changed in: xorg (Ubuntu)
Status: Incomplete => New
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Title:
Xorg crash
Status in xorg package in Ubuntu:
** Description changed:
my box is 18.04 (was 17.10 installed; standard Ubuntu with MATE & XFCE
desktops added)
I sleep my XFCE (xubuntu) machine rather than turning it off at night.
Today as with yesterday morning, instead of getting the locker-screen
after hitting the
** Changed in: xorg (Ubuntu)
Importance: Medium => Low
** Changed in: xorg (Ubuntu)
Status: Incomplete => New
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Kevin Dalley, to clarify your comment:
>"I tried the cdimage mentioned above, and it works. What does that
ultimately suggest? I didn't have a login screen for the cdimage, of
course."
You said the image works, but you don't have a login screen. Not having
a login screen would be considered not
Adrian:
1) Is this something that stopped working after an update? If so, which
and when precisely?
2) Could you please provide the missing information from
https://wiki.ubuntu.com/Kernel/Debugging/Backlight ?
** Tags added: bios-outdated-1.30
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Nando, in addition to providing the test results from
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1775230/comments/4
:
1) As per TP-Link there are three versions of this device https://www
.tp-link.com/us/download/TL-WN722N.html. Which version do you have?
2) As per the sticker of the
Markus Baumann, thank you for reporting this and helping make Ubuntu
better.
1) To clarify, if you don't adjust the MTU does the LAN network still
connection cycle?
2) To see if this is already resolved in Ubuntu, could you please test
http://cdimage.ubuntu.com/daily-live/current/ and advise to
Mijail Febres Soria, to see if this is already resolved in Ubuntu, could
you please test http://cdimage.ubuntu.com/daily-live/current/ and advise
to the results?
** No longer affects: network-manager (Ubuntu)
** Changed in: linux (Ubuntu)
Importance: Undecided => Medium
** Changed in: linux
Mario Costa:
1) Please provide the output of the following terminal command (not manually
attach anything found):
ls -la /var/crash
2) As per your Bug Description, you are using the non-default kernel parameter:
radeon.runpm=0
Could you please advise to if this is required to use?
Also, if
** Tags removed: bios-outdated-1.44
** Tags added: latest-bios-1.44
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Title:
Xorg crash
Status in xorg package in
Chris Guiver, to confirm a WORKAROUND, if you uninstall both light-
locker and caffeine simultaneously, is a crash still reproducible?
** Changed in: xorg (Ubuntu)
Status: New => Incomplete
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Roger Davis, could you please provide undo the WORKAROUND, and provide
the missing information from https://wiki.ubuntu.com/DebuggingKernelBoot
?
** Description changed:
After a recent update (kernel?), I have begun to occasionally receive
the message "Running in Low Graphics Mode" at boot
d a i s y, to advise, the boot options in
https://wiki.ubuntu.com/DebuggingKernelBoot are so that you can provide
a screencast and/or log of a bad boot to root cause.
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** Description changed:
My system stuck at ubuntu logo while booting. This issue occurred only
after installing it, not when I choose 'Try without Installing'. This
doesn't happen in 16.04.4.
xrandr
xrandr: Failed to get size of gamma for output default
Screen 0: minimum 1024 x
Roger Davis:
a) You are responding multiple times to the same comment, causing confusion.
Hence, it is best if you looked at the bug report (not email inbox) to confirm
if you have already responded, and use the website to respond (not send emails):
Roger Davis:
A) Regarding your comment:
>"sudo apt-get install --install-recommends linux-generic-hwe-16.04
>xserver-xorg-hwe-16.04"
That doesn't confirm you are booted into the HWE kernel. That only shows
that certain packages are installed (which you provided already in a
previous comment).
Roger Davis:
1) To clarify, when using the upgraded HWE stack, did this influence the
reported issue "message - Low Graphics mode - about 2/3 of startups -
not all"?
2) To narrow down, could you please provide the output of the following
terminal command (not manually attach anything found):
ls
Log in to Ubuntu (i.e. GNOME xorg) > double click
GS5007-GettingStartedWithDraw.odt > click Edit > Track Changes > Compare
Document... > highlight GS4207-GettingStartedWithDraw.odt > click button
Open > in window Manage Changes click button Close > File > Save As... >
in textbox Name
2 of 2 reproduction documents for Bionic.
** Attachment added: "GS4207-GettingStartedWithDraw.odt"
https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1537566/+attachment/5147685/+files/GS4207-GettingStartedWithDraw.odt
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1 of 2 reproduction documents for Bionic.
** Attachment added: "GS5007-GettingStartedWithDraw.odt"
https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1537566/+attachment/5147684/+files/GS5007-GettingStartedWithDraw.odt
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** Changed in: xorg (Ubuntu)
Status: Incomplete => New
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https://bugs.launchpad.net/bugs/1772183
Title:
[Microsoft Sculpt Ergonomic Mouse] Booting from
** Attachment removed: "example.zip"
https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1094150/+attachment/3469321/+files/example.zip
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I don't use 14.04, would never install EOL acroread, and issue was only
reproducible against EOL acroread.
** Changed in: apport (Ubuntu)
Status: Triaged => Invalid
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Mike L, to clarify, does this issue happen when using a wired USB mouse?
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Title:
[Microsoft Sculpt Ergonomic Mouse]
** Summary changed:
- [Microsoft Sculpt Ergonomic Mouse] on dual boot systems can scroll multiple
lines at a time.
+ [Microsoft Sculpt Ergonomic Mouse] Booting from Windows to Ubuntu causes
mouse to scroll multiple lines at a time
** Description changed:
- In 16.04 and 18.04, the mouse
** Description changed:
- What was expected to happen is when LibreOffice crashes in Xenial, it
- logs a crash report to file against to errors.ubuntu.com.
+ What is expected to happen is when LibreOffice crashes, a crash report
+ is created in the /var/crash folder.
- What happened instead is
Confirmed in Bionic. What happens in Windows is that it offers to send a
crash report to https://crashreport.libreoffice.org/, where one may then
input the crash ID in to review the stack trace.
** Tags added: bionic
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Issue also happening in Artful as per:
https://bugs.launchpad.net/bugs/1772425
** Tags added: artful
** Also affects: apport (Ubuntu)
Importance: Undecided
Status: New
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Adding Apport (Ubuntu) in case this is due to Apport not working
correctly, changes would need to happen in LO+Apport, etc.
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** Package changed: xorg (Ubuntu) => linux (Ubuntu)
** Changed in: linux (Ubuntu)
Status: Incomplete => Confirmed
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** Tags added: regression-release
** Changed in: xorg (Ubuntu)
Status: Incomplete => New
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Title:
Desktop
** Changed in: xorg (Ubuntu)
Status: Incomplete => New
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Title:
after waking from sleep i get text radeon error
Chris Guiver:
1) Going forward, please don't quote snips of logs, as the root cause
issue could have happened well before this, and what you are snipping is
collateral damage. Instead, attach the log in its entirety as you have
done.
2) Regarding #7:
>"New crash reports in /var/crash are
** Tags added: regression-release
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Title:
after waking from sleep i get text radeon error message then return
login
Thomas Diesenreiter, the next step is to fully commit bisect from 4.13.4
to 4.15.17, in order to identify the last good kernel commit, followed
immediately by the first bad one. This will allow for a more expedited
analysis of the root cause of your issue. Could you please do this
following
** Tags removed: kernel-bug-exists-upstream-4.17.0-041700rc6-generic
** Tags added: kernel-bug-exists-upstream-4.17-rc6
** Tags removed: kernel-bug-exists-upstream
** Tags added: needs-upstream-testing
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*** This bug is a duplicate of bug 1760849 ***
https://bugs.launchpad.net/bugs/1760849
** Description changed:
- I'm running bionic on a Lenovo X230 laptop.
- It works fine to boot it with either my hdmi monitor or my VGA monitor.
- It also works to attach the VGA monitor after booting and
*** This bug is a duplicate of bug 1760849 ***
https://bugs.launchpad.net/bugs/1760849
Neal McBurnett:
1) Regarding your crash files, please execute the following via a terminal to
have them automatically processed:
ubuntu-bug /var/crash/FILENAME.crash
where FILENAME is the file name of
Mike L:
1) Regarding your comment:
>"removing and reinserting the transciever fixes it until you reboot into
>Windows 10 again."
To clarify, you personally tested with your hardware that after removing
and reinserting, you can reboot Ubuntu as many times as you want and
this will never happen.
** Tags added: latest-bios-f.49
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Title:
Microsoft Mice on dual boot systems can scroll multiple lines at a
time.
Gary De Maroney, thank you for reporting this and helping make Ubuntu
better.
1) Is this something that started to happen after an update? If so,
which and when precisely?
2) Do you have any actual issues uing the OS?
3) To see if this is already resolved in Ubuntu, could you please test
Sami Pietila:
1) Regarding the crash files, please report these via executing the following
at a terminal:
ubuntu-bug _opt_Gitter_linux64_Gitter.1000.crash
ubuntu-bug _usr_bin_gnome-shell.1000.crash
ubuntu-bug _usr_bin_Xwayland.1000.crash
ubuntu-bug
** Tags added: cosmic
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Title:
Desktop session crash
Status in xorg package in Ubuntu:
Incomplete
Bug description:
** Description changed:
- Hello,
+ In Ubuntu 18.04, after upgrade from 17.10, when I login to Ubuntu
+ desktop via X.org, a wrong display driver is used (llvmpipe). It will
+ cause a horribly poor performance due to software acceleration.
- in Ubuntu 18.04, after upgrade from 17.10, when I
Mike L, thank you for reporting this and helping make Ubuntu better.
1) As per the sticker of the mouse itself (not from the Bug Description,
or the result of a terminal command), could you please provide the full
model?
2) As per the title:
"...on dual boot systems..."
is there some dependency
** Package changed: xorg (Ubuntu) => unity (Ubuntu)
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Title:
cannot maximize window
Status in unity package in Ubuntu:
LLAMAs, thank you for reporting this and helping make Ubuntu better.
1) Regarding your Bug Description:
>"Does not start."
What precisely does not start?
2) Is this something that started to happen after an update? If so,
which and when precisely?
3) If you remove the following non-default
Neal McBurnett, thank you for reporting this and helping make Ubuntu
better.
1) As per the sticker of the monitors (not from the Bug Description, or
the result of a terminal command), could you please provide the full
manufacturer and model?
2) Are you using any dongles/adapters to connect to
** Tags added: bios-outdated-2.70 regression-release
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Title:
No login prompt when booting bionic with both hdmi and vga
Sami Pietila, thank you for reporting this and helping make Ubuntu
better.
1) To clarify, did this issue start after an update? If so, which and
when precisely?
2) Please provide the ouput of the following terminal command (not manually
attach files):
ls -la /var/crash
3) To verify a
*** This bug is a duplicate of bug 1759300 ***
https://bugs.launchpad.net/bugs/1759300
Phill, if you install gnome-tweak-tool and configure GNOME Tweak Tool >
Keyboard & Mouse > Mouse Click Emulation > Area checked then it is a
configuration issue, and in turn, a duplicate.
However, if you
Sending to gnome-shell for review, given monitor does display output
immediately after first configuration via Settings > Devices > Display
(i.e. appears not driver/kernel issue).
** Description changed:
- On Ubuntu 16.04 the login screen and system menu bar, ... is moved to
- the monitor where
Manfred Steiner, in order to finely scope this report on "one issue",
this report will only focus on the first time one boots up with the
external VGA monitor connected (no Beamer), and is at the login screen
(not after login).
Regarding the behavior above, what is reasonable is either, it does
Krishnan Sreenivas:
Regarding using PPAs, PPAs are not supported in Ubuntu. Hence, if a PPA
is used, and it brakes the system, it is out of scope for a bug report.
In regard to the scope of this report, given the history of what changed
and how wasn't documented and provided, you kept making
Manfred Steiner:
1) What is "Beamer"? Is this a program available from the Ubuntu
repositories, a piece of hardware, etc.?
2) To clarify the table in #10, it appears the only part that isn't as
expected is how after configuring the Internal LCD to be off and VGA to
be active, you restart, and at
Manfred Steiner:
1) When the display is set to mirror, at the login screen does it show
up on one monitor or both?
2) When the display is set to mirror, after you login does the system
bar show up on one monitor or both?
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Stefan Helmert, I do not see any visual imperfections in the screenshot
you most recently attached. Could you please advise?
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Manfred Steiner, with only the VGA monitor connected, and the output
sent to both the laptop internal monitor, and external monitor, could
you please provide a screenshot of the Settings > Devices > Display GUI
menu?
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mustafa, this bug report is being closed due to your last comment
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1773575/comments/5
regarding this being resolved. For future reference you can manage the
status of your own bugs by clicking on the current status in the yellow
line and then
mustafa:
1) Regarding crash files, you would not want to attach them, as they may
contain sensitive information you don't want to reveal publicly.
Instead, one may report them in a privacy respectful way via a terminal:
ubuntu-bug /var/crash/FILENAME.crash
where FILENAME is the name of the
Phill, thank you for reporting this and helping make Ubuntu better.
1) To clarify, how are you attempting to right click, tapping two
fingers on the clickpad, clicking the bottom right area of the clickpad?
2) If you boot into a kernel from 17.10 does right clicking work again?
** Changed in:
** Tags added: latest-bios-c0cn31ww
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Title:
[Lenovo Yoga 300-11IBY] Right click not working
Status in xorg package in
sathish, thank you for reporting this and helping make Ubuntu better.
1) To see if this is already resolved in your release, could you please
update your HWE stack as per
https://wiki.ubuntu.com/Kernel/LTSEnablementStack and advise to the
results?
If after HWE stack updating this issue is still
Mário Luiz Mendes de Araujo Junior, thank you for taking the time to
report this and helping to make Ubuntu better. Unfortunately, this
report didn't include enough information. You may find it helpful to
read "How to report bugs effectively"
http://www.chiark.greenend.org.uk/~sgtatham/bugs.html
mustafa, thank you for reporting this and helping make Ubuntu better.
1) Regarding your Bug Description:
>"i tried to update the drivers in one way or another..."
This is not enough information. Could you please advise what you did
precisely, in a keyboard click-for-click fashion?
2) Are there
Manfred Steiner:
To advise, this report will only be scoped to one issue. With this in mind, in
this report you have noted the following disparate problems:
1) As per your Bug Description, going from 16.04 to 18.04, where the monitor
the login screen and system bar shows up on changed from
Kevin Dalley, thank you for reporting this and helping make Ubuntu
better. Please advise to all of the following:
1) To clarify, you regarding your self-compiled xserver-xorg-input-
synaptics, is that considered a WORKAROUND to the scope of this report?
If so, could you please provide the steps
Kevin Dalley:
1) To advise, you will not want to manually attach crash reports. This
is due to how they may contain sensitive information you would not want
to release publicly.
2) Regarding those crash reports, in order to process them automatically and in
a privacy respectful way, it is best
Frank Winklmeier, it will help immensely if you use the computer the problem is
reproducible with, and provide necessary debugging logs by filing a new report
with Ubuntu via a terminal:
ubuntu-bug linux
Please feel free to subscribe me to it.
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Dieter Meyer, this bug report is being closed due to your last comment
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1770374/comments/3
regarding this being resolved with a reinstall. For future reference you
can manage the status of your own bugs by clicking on the current status
in the
Manfred Steiner, thank you for reporting this and helping make Ubuntu
better.
1) Regarding the VGA monitor, as per the sticker of the monitor itself
(not from the Bug Description, or the result of a terminal command),
could you please provide the full manufacturer and model?
2) Regarding the
Kevin Dalley, thank you for reporting this and helping make Ubuntu
better.
1) Regarding non-default kernel boot parameter i915.i915_enable_rc6=1 is
this required? If you remove it, how does it affect this issue?
2) After you login, are there crash files in the /var/crash folder?
3) To confirm,
** Tags added: bios-outdated-2.48 regression-release
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https://bugs.launchpad.net/bugs/1773484
Title:
Login screen not moved to used monitor
Status in xorg
Roger Davis, could you please answer all the question previously asked
directly here in this report (not make duplicate reports or apport-
collect to this one)?
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