apport information ** Attachment added: "Lspci.txt" https://bugs.launchpad.net/bugs/1829643/+attachment/5264802/+files/Lspci.txt
-- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1829643 Title: 1 network printer + 3 configurations (copies) disappear Status in cups package in Ubuntu: Confirmed Bug description: ###----- ### NOTE English is not my native language, I do my best ... ###----- Distribution is Lubuntu (Ubuntu-19.04). ###----- ### NOTE by request ###----- # cat /proc/version_signature Ubuntu 5.0.0-15.16-generic 5.0.6 # apt-cache policy cups cups: Installed: 2.2.10-4ubuntu1 Candidate: 2.2.10-4ubuntu1 Version table: *** 2.2.10-4ubuntu1 500 500 http://archive.ubuntu.com/ubuntu disco-updates/main amd64 Packages 100 /var/lib/dpkg/status 2.2.10-4 500 500 http://archive.ubuntu.com/ubuntu disco/main amd64 Packages # lsb_release -rd Description: Ubuntu 19.04 Release: 19.04 ###----- ### NOTE starting point ###----- My printing system for the last 12-15 years based on cups had/has the following setup: * 1 network laser printer "Brother MFC 9142CDN" * 3 "symbolic" printers which are copies of the former, configured to set defaults for particular uses: "monoprinter" (grayscale), "colorprinter" (full color) and "labelprinter" (use of manual feed) The "Brother MFC 9142CDN" was instantly discovered and completely PPD configured and successfully tested with a fresh Lubuntu-19.04 install, last week. ###----- ### NOTE by request: see attachment for "ubuntu-bug cups" output ###----- ###----- ### NOTE After first install and fresh configuration my printer setup looks as follows ###----- # lpstat -s device for Brother_MFC_9142CDN: ipp://BRN30055C78CF3B.local:631/ipp/print device for colorprinter: ipp://BRN30055C78CF3B.local:631/ipp/print device for labelprinter: ipp://BRN30055C78CF3B.local:631/ipp/print device for monoprinter: ipp://BRN30055C78CF3B.local:631/ipp/print # ls -l ppd/ total 96 -rw-rw-r-- 1 root lp 8619 May 12 18:07 Brother_MFC_9142CDN.ppd -rw-rw-r-- 1 root lp 8619 May 12 18:07 Brother_MFC_9142CDN.ppd.O -rw-r----- 1 root lp 8617 May 17 21:00 colorprinter.ppd -rw-r----- 1 root lp 8635 May 17 20:56 colorprinter.ppd.O -rw-r----- 1 root lp 8622 May 17 21:05 labelprinter.ppd -rw-r----- 1 root lp 8622 May 17 21:01 labelprinter.ppd.O -rw-r----- 1 root lp 8620 May 17 20:59 monoprinter.ppd -rw-r----- 1 root lp 8635 May 17 20:58 monoprinter.ppd.O ###----- ### NOTE Only the first of these (Brother_MFC_9142CDN) survives a reboot ###----- # lpstat -s device for Brother_MFC_9142CDN: ipp://BRN30055C78CF3B.local:631/ipp/print ###----- ### NOTE strangely, this one also disappears after some minutes ###----- LANG=en lpstat -s no system default destination lpstat: No destinations added. lpstat: No destinations added. ###----- ### NOTE printers.conf / printers.conf.O - mind the sizes ### ### printers.conf: no printer definition, just standard comment "DO NOT EDIT ..." ### printers.conf.O: only the physical network printer "Brother_MFC_9142CDN" description ### while the 3 other printers (monoprinter, colorprinter, labelprinter) are missing ###----- # ls -l /etc/cups/printers.conf* -rw------- 1 root lp 111 Mai 19 08:00 printers.conf -rw------- 1 root lp 923 Mai 19 07:55 printers.conf.O ###----- ### NOTE the PPDs are also lost at this time ###----- # ls -l /etc/cups/ppd/ total 0 ###----- ### NOTE after my fresh and working configuration, the PPDs looked like this ### ### Only the "Brother_MFC_9142CDN" survives a reboot though it also disappears later. ### Mind the permissions: 664 versus 640 ... don't know why ###----- # ls -l ppd/ total 96 -rw-rw-r-- 1 root lp 8619 May 12 18:07 Brother_MFC_9142CDN.ppd -rw-rw-r-- 1 root lp 8619 May 12 18:07 Brother_MFC_9142CDN.ppd.O -rw-r----- 1 root lp 8617 May 17 21:00 colorprinter.ppd -rw-r----- 1 root lp 8635 May 17 20:56 colorprinter.ppd.O -rw-r----- 1 root lp 8622 May 17 21:05 labelprinter.ppd -rw-r----- 1 root lp 8622 May 17 21:01 labelprinter.ppd.O -rw-r----- 1 root lp 8620 May 17 20:59 monoprinter.ppd -rw-r----- 1 root lp 8635 May 17 20:58 monoprinter.ppd.O ###----- ### NOTE ### ### Apart from the different settings in "/etc/cups/printers.conf" for my 3 copies, ### the DeviceURI is the same for all four. Only the UUID differs ###----- <Printer Brother_MFC_9142CDN> UUID urn:uuid:f81a64b6-71d2-3878-71cf-1b1fd6b4dba3 DeviceURI ipp://BRN30055C78CF3B.local:631/ipp/print </Printer> <Printer colorprinter> UUID urn:uuid:63efeecc-be6e-3065-6c0c-9a73bdd0dd62 DeviceURI ipp://BRN30055C78CF3B.local:631/ipp/print </Printer> <Printer labelprinter> UUID urn:uuid:756313d5-4548-327f-666b-9f2edf2c8942 DeviceURI ipp://BRN30055C78CF3B.local:631/ipp/print </Printer> <DefaultPrinter monoprinter> UUID urn:uuid:c4abcfb1-c1f2-34fd-4e8f-514209e3e5e9 DeviceURI ipp://BRN30055C78CF3B.local:631/ipp/print </DefaultPrinter> --- ProblemType: Bug ApportVersion: 2.20.10-0ubuntu27 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: frank 1927 F.... pulseaudio /dev/snd/controlC0: frank 1927 F.... pulseaudio CurrentDesktop: LXQt DistroRelease: Ubuntu 19.04 InstallationDate: Installed on 2019-05-12 (6 days ago) InstallationMedia: Lubuntu 19.04 "Disco Dingo" - Release amd64 (20190416) IwConfig: enp4s0 no wireless extensions. lo no wireless extensions. MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M. Package: linux (not installed) ProcFB: 0 nouveaufb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-15-generic root=UUID=0c829e14-9df5-44b3-abff-7c5c2602e47b ro quiet splash resume=UUID=5e990f4c-e916-4772-88b0-aa9eb5cbe0d5 vga=843 vt.handoff=1 ProcVersionSignature: Ubuntu 5.0.0-15.16-generic 5.0.6 RelatedPackageVersions: linux-restricted-modules-5.0.0-15-generic N/A linux-backports-modules-5.0.0-15-generic N/A linux-firmware 1.178.1 RfKill: Tags: disco Uname: Linux 5.0.0-15-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sudo vboxusers _MarkForUpload: True dmi.bios.date: 07/11/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P2.90 dmi.board.name: Z77 Extreme4 dmi.board.vendor: ASRock dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: To Be Filled By O.E.M. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP2.90:bd07/11/2013:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnZ77Extreme4:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.: dmi.product.family: To Be Filled By O.E.M. dmi.product.name: To Be Filled By O.E.M. dmi.product.sku: To Be Filled By O.E.M. dmi.product.version: To Be Filled By O.E.M. dmi.sys.vendor: To Be Filled By O.E.M. --- ProblemType: Bug ApportVersion: 2.20.10-0ubuntu27 Architecture: amd64 CupsErrorLog: CurrentDesktop: LXQt DistroRelease: Ubuntu 19.04 InstallationDate: Installed on 2019-05-12 (6 days ago) InstallationMedia: Lubuntu 19.04 "Disco Dingo" - Release amd64 (20190416) Lpstat: device for Brother_MFC_9142CDN: ipp://BRN30055C78CF3B.local:631/ipp/print device for colorprinter: ipp://BRN30055C78CF3B.local:631/ipp/print device for labelprinter: ipp://BRN30055C78CF3B.local:631/ipp/print device for monoprinter: ipp://BRN30055C78CF3B.local:631/ipp/print MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M. Package: cups 2.2.10-4ubuntu1 PackageArchitecture: amd64 Papersize: letter PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/monoprinter.ppd', '/etc/cups/ppd/colorprinter.ppd', '/etc/cups/ppd/Brother_MFC_9142CDN.ppd', '/etc/cups/ppd/labelprinter.ppd'] failed with exit code 2: grep: /etc/cups/ppd/monoprinter.ppd: Permission denied grep: /etc/cups/ppd/colorprinter.ppd: Permission denied Brother_MFC_9142CDN: MFC-9142CDN - IPP Everywhere grep: /etc/cups/ppd/labelprinter.ppd: Permission denied ProcCmdline: BOOT_IMAGE=/boot/vmlinuz-5.0.0-15-generic root=UUID=0c829e14-9df5-44b3-abff-7c5c2602e47b ro quiet splash resume=UUID=5e990f4c-e916-4772-88b0-aa9eb5cbe0d5 vga=843 vt.handoff=1 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-15-generic root=UUID=0c829e14-9df5-44b3-abff-7c5c2602e47b ro quiet splash resume=UUID=5e990f4c-e916-4772-88b0-aa9eb5cbe0d5 vga=843 vt.handoff=1 ProcVersionSignature: Ubuntu 5.0.0-15.16-generic 5.0.6 Tags: disco Uname: Linux 5.0.0-15-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sudo vboxusers _MarkForUpload: True dmi.bios.date: 07/11/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P2.90 dmi.board.name: Z77 Extreme4 dmi.board.vendor: ASRock dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: To Be Filled By O.E.M. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP2.90:bd07/11/2013:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnZ77Extreme4:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.: dmi.product.family: To Be Filled By O.E.M. dmi.product.name: To Be Filled By O.E.M. dmi.product.sku: To Be Filled By O.E.M. dmi.product.version: To Be Filled By O.E.M. dmi.sys.vendor: To Be Filled By O.E.M. 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