I'm having this problem -- printing duplex on short edge instead of long
edg -- with a Brother HL-L2375DW.
I'm running Ubuntu 19.10. It was working in Ubuntu 19.04. But, I thought
it had also been printing correctly previously in 19.10, until it
stopped working more recently. But I'm not 100%
** Attachment added: "disco debug-level error log"
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309171/+files/disco_error_log
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** Attachment added: "disco Dell PPD #1"
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309169/+files/Dell_Printer_E310dw.ppd
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** Attachment added: "disco Dell PPD #2"
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309170/+files/Dell_Printer_E310dw.ppd.O
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** Attachment added: "attrs.txt from eoan, ipptool
-tvipp://DELL316BAA.local:631/ipp/print get-printer-attributes.test"
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309164/+files/attrs.txt
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** Attachment added: "eoan debug mode error log (collates wrong)"
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309165/+files/eoan-debug-error_log
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** Attachment added: "Dell PPD from eoan"
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309162/+files/Dell_Printer_E310dw.ppd
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** Attachment added: "second Dell PPD from eoan"
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309163/+files/Dell_Printer_E310dw.ppd.O
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** Attachment added: "Brother_HL_L2375DW_series.ppd"
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309146/+files/Brother_HL_L2375DW_series.ppd
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** Attachment added: "brother_hl_l2375dw_ser...@brw0c96e67e441e.local.ppd"
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309145/+files/Brother_HL_L2375DW_series%40BRW0C96E67E441E.local.ppd
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** Attachment added: "19.04_Brother_MFC_L2720DW_series.ppd"
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309096/+files/19.04_Brother_MFC_L2720DW_series.ppd
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** Attachment added: "19.10_error_log"
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309095/+files/19.10_error_log
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** Attachment added: "19.04_error_log"
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309097/+files/19.04_error_log
** Changed in: cups (Ubuntu)
Status: Incomplete => Confirmed
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** Attachment added: "19.10_Brother_MFC_L2720DW_series.ppd"
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309094/+files/19.10_Brother_MFC_L2720DW_series.ppd
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Here are ppd files and error logs for Ubuntu 19.04 (where it works) and
Ubuntu 19.10 (where it doesn't work). Also, attrs.txt. As I didn't have
any 19.04 installation, and had changed the printer configuration
manually in 19.10, I run two live media, 19.04 and 19.10, and tested and
generated the
Please attach both
/etc/cups/ppd/Brother_HL_L2375DW_series.ppd
and
/etc/cups/ppd/brother_hl_l2375dw_ser...@brw0c96e67e441e.local.ppd
** Changed in: cups (Ubuntu)
Status: Confirmed => Incomplete
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Let me know which of these PPDs to attach:
$ ls -la /etc/cups/ppd/Brother_HL_L2375DW_series*
-rw-r--r-- 1 root root 8499 Dec 1 17:14
/etc/cups/ppd/brother_hl_l2375dw_ser...@brw0c96e67e441e.local.ppd
-rw-r- 1 root lp 8424 Dec 1 17:13
** Attachment added: "attrs.txt"
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309039/+files/attrs.txt
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** Attachment added: "error_log"
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309038/+files/error_log
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I have the same problem with a Brother HL L2375-DW printer on Ubuntu
19.10.
This was auto-detected and added to the GNOME Printers as
'Brother_HL_L2375DW_series' - if I print double sided (long-edge) using
the then it prints the second page upside down (as though I had selected
short-edge) - but
Could you please attach the PPD files of your printer, once of a Ubuntu
version in which the duplex works correctly (19.04 for example) and once
for a Ubuntu version where duplex printing does not work correctly
(19.10 for example). Could you also supply a CUPS error_log for one
working job (from
Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: cups (Ubuntu)
Status: New => Confirmed
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I can confirm this bug on a different printer; Brother MFC-L2720DW. It
runs over the network, and without any drivers or any special setup. No
matter if I choose long or short edge, it will print as if I selected
short edge. This worked in 19.04, so it seems the issue has been
introduced in 19.10.
Just verified that 2-sided portrait (long edge) printing does indeed
work on this printer in 19.04, so this is a regression. I'm not sure
which of the three drivers it's using. Let me know if you want me to
attach any files from 19.04.
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