I discovered this exact same issue, but with a slightly different environment.
Perhaps it's not an Ubuntu bug but an issue with the kernel?

The brightness keys work in Windows.
In linux, I can still adjust the brightness using the power manager slider 
despite the keyboard hotkeys not working.

I am using the Lenovo Yoga C740, with my primary OS as Debian Buster.
The brightness up and down keys (F11, F12) do not emit keycodes when pressed, 
even though holding down Fn and pressing F11 I am able to emit the function key 
behavior.
These issues persist when using Ubuntu 20.04 through a live usb.

I wrote a summary of my issues here:
https://udia.ca/posts/2020/06/lenovo_c740/#hotkey-diagnosis

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https://bugs.launchpad.net/bugs/1872311

Title:
  Brightness hotkeys not working on Lenovo S740

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