I have the Microsoft Wireless Keyboard 3000 which apparently looks the
same (except, well, it is wireless).  The keys mentioned above don't
work on that one either, but neither do the "menu" key (right of the
right alt key) or the multimedia 1/2/3/4/5 keys.

Is there anything a non-programmer can do to help fix this prolem?

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https://bugs.launchpad.net/bugs/1003449

Title:
  four keys in Microsoft Digital Media Keyboard 3000 doesn't report any
  events

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