Glad to hear that, liuyaqiao!
I am marking this bug closed->invalid for ubuntu-advantage-tools, as the
tool behaves as expected.
Feel free to reach out in case of any doubt or any other issue.
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => Invalid
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Yes I have wondered that, in the end livepatch got enabled so at some
point in time the system configuration was ok
uname and os-release are correct - see how lsb-release differs from those.
the immediate solution (which would hopefully make this error go away) is to
set the values in lsb-release
Hello, liuyaqiao
Thanks for reporting this issue.
I am not sure about the Pro support for Kylin, but regardless you should be
able to disable Livepatch and detach the machine. I will bring this to the team
and keep you posted.
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Hello, Martin, thanks for reaching out to us.
Unfortunately, the error you're seeing when trying to install Livepatch is not
caused by the Pro Client.
I will loop the snapd people in so they can help in further debugging.
** Information type changed from Private to Public
** Also affects: snapd
@racb I have set this back to In Progress, as we still want to fix it
"properly" for PP and ship the correct solution to Oracular too.
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Title:
ub
Well Thanks @vorlon for all clarifications.
After discussion in side channels, we came to the following conclusion:
- a new version, 34.1, was uploaded to Oracular and Oracular only, removing the
dependency line.
I have tested the package without the explicit dependency and everything should
wor
I'm very sorry, I tried to say two things at the same time and it ended
up horrible.
1. We do have setuptools in the build process, and it does *generate*
this code snippet, and that's why we have the dependency.
1. a. This dependency is there because the whole try-importing-and-
falling-back is
Ok, I can remove the dependency, but we still depend on setuptools (which on
its turn depends on python3-pkg-resources).
This triggers a further question, mainly for @vorlon: how will this help with
Oracular?
Please correct me if I'm wrong, but
`apt-rdepends --reverse --state-follow=Installed pyt
The only reference to pkg_resources that we have in the code is seen in
the console scripts generated by setuptools:
```
$ cat /usr/bin/pro
(...)
try:
from importlib.metadata import distribution
except ImportError:
try:
from importlib_metadata import distribution
except Impor
Hello Pierre, thanks for reaching out.
Unfortunately this is a known bug, and it's been there for some months now.
There is nothing we (package maintainers) can do about this - this is a backend
error, and the responsible team is aware and working on it. Progress is being
tracked in:
https://gi
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => Fix Released
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Title:
[SRU] py3clean fails when using alternate character set
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => Incomplete
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Title:
pro refresh Failed running command '/snap/bin/canonical-
** Merge proposal unlinked:
https://code.launchpad.net/~renanrodrigo/ubuntu/+source/squid/+git/squid/+merge/472902
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Title:
ELF package metada
** Description changed:
Apart from the oracular update, which will not require a FFe since there
are no features being introduced here (see the upstream changes section
below), this bug tracks the following MRE updates for the Squid package:
noble (22.04): Squid 6.10
This updat
** Description changed:
Apart from the oracular update, which will not require a FFe since there
are no features being introduced here (see the upstream changes section
below), this bug tracks the following MRE updates for the Squid package:
noble (22.04): Squid 6.10
This updat
** Merge proposal unlinked:
https://code.launchpad.net/~renanrodrigo/ubuntu/+source/squid/+git/squid/+merge/472902
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Title:
ELF package metada
** Merge proposal linked:
https://code.launchpad.net/~renanrodrigo/ubuntu/+source/squid/+git/squid/+merge/472902
** Changed in: squid (Ubuntu)
Assignee: Athos Ribeiro (athos-ribeiro) => Renan Rodrigo (renanrodrigo)
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to capture errors when trying to read this
file and erase it if it is corrupt. The next execution of the timer jobs
will recreate it.
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => Triaged
** Changed in: ubuntu-advantage-tools (Ubuntu)
Assignee: (unassigned) =>
Julian is correct - this is not a bug, it is a feature (:
You need root privileges to run apt download / apt changelog.
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => Invalid
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Hello, @musashiii, thanks for reaching out.
Looking at the status file provided, I see the client is attached and
esm-infra, esm-apps and livepatch are enabled.
Could you please elaborate on what is the problem you are facing? It
would be nice to know what commands are you trying to execute, what
The APT News testing for LP: #2069237 all passed, and this is enough to
call verification-done for all releases here.
Just in case, I have executed the CI test using the package from the
archive and checked the failure exists, seeing it pass when using the
package in proposed.
** Description chan
Made small edits to the test case, given that `nala` is not available on
all releases we test on, and we actually want the binary to be different
rather than an alias to reproduce the bug.
After those tweaks, I was able to reproduce the bug when running from
the archive, and to verify that the pro
The Pro Client test suite now contains an integration test that covers
the scenario described in this bug (Pro client's commands run
successfully in a non-utf8 locale).
I have performed the test steps described above for all valid releases,
and was able to see the bug is fixed using the package fr
I removed the mantic-related tag, because this fix already landed there
for the final version and no new SRUs are being done there as it is EOL
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Ti
This bug has been already verified for 32.3.1, and now is being moved to
v32 in the changelogs.
Running the test script provided by Andreas shows that there is no
difference on outputs from the archive version to the proposed version
(no regressions).
I am marking this verification-done for all r
Ok I'm having the very same problem now when upgrading from 22.04 to 24.04.
- The automatic size that the installer chose for my /boot partition is 704M
(no questions asked).
- When upgrading to 22.04 from 20.04 I had to manually remove old kernels. Just
any kernel update on Jammy nowadays makes
Given the wider range of problems represented in the bug, I have changed
the title/description to accomodate any subprocess returning non-utf8.
There is also a new fix plan. I will implement it and we will upload a
33.1 version to proposed fixing this.
** Description changed:
[ Impact ]
If
Updated the title to remove Mantic from the releases list - we are not
releasing there, because we aim for end of July as the date for v33 to
be out and Mantic should be EOL when it happens.
There is a Mantic release candidate in the staging PPA, but no upload to
mantic-proposed is expected.
** S
** Description changed:
+ [ Impact ]
+
+ If `apt` is masked by other helper tools, such as `nala`, as seen in the
+ original description, `apt list --installed` will return data in a
+ different format. This will cause the Pro Client to fail to parse the
+ data, and break.
+
+ The Pro Client sho
** Description changed:
+ [ Impact ]
+
+ If for any reason the user's system has any non-utf8 character as part
+ of the `apt list --installed` command, the Pro Client will fail to parse
+ the return output and break.
+
+ Independent of why this happens, the Pro Client should not be relying on
+
** Description changed:
[ Impact ]
This release brings both bug-fixes and new features for the Pro Client,
and we would like to make sure all of our supported customers have
access to these improvements on all releases.
The most important changes are:
-
+
+ - Some contracts now c
Public bug reported:
[ Impact ]
This release brings both bug-fixes and new features for the Pro Client,
and we would like to make sure all of our supported customers have
access to these improvements on all releases.
The most important changes are:
See the changelog entry below for a full list
Hello, Seth
We have implemented (a couple releases ago, sorry I forgot to update
this here) a better Unexpected APT Error message, which includes the
details returned by apt when the exception happens - so you immediately
see (before looking at logs) a pointer to what happened.
I am closing this
Nice! We have switched to python3-apt recently, and this will be not a
problem anymore in v33.
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => Fix Committed
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** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: Incomplete => Invalid
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Title:
Can't enable or disable livepatch.
To manage notific
Hi Marco, thanks for reporting this
The parsing of `apt list --installed` is failing - we are trying to
extract version information using the pattern, and it fails.
The root cause fix will be deployed next release. But to know what is
happening here, could you please append the output of `apt lis
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => In Progress
** Changed in: ubuntu-advantage-tools (Ubuntu)
Assignee: (unassigned) => Andreas Hasenack (ahasenack)
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Hello, Michael, thanks for reporting this bug.
The ubuntu-advantage.log contains tracebacks only related to livepatch,
and the Pro Client is behaving as expected as far as I can see.
I am including Livepatch people in this bug so they can weigh in on what
is happening. I will mark this incomplete
Hello, lokendar, thanks for reporting this bug.
I can see many timeouts in the logs. Those seem to be caused by
instability on our servers - we apologise. Now it should be back to
normal. Could you try enabling/disabling the services (like livepatch)
again?
Also, could you elaborate more on 'noti
Hello, jkwang28, thanks for reporting this bug.
Livepatch seems to be relying on the output of /etc/lsb-release to
verify compatibility on all operations (including disable/status/etc). I
would say editing /etc/lsb-release or /etc/os-release is not something
supported from the Pro side.
I see the
Hello, John, thanks for raising this issue.
I see the tracebacks in the logs are all related to timeouts and
disconnects. We apologise, our servers have been unstable for a while :/
Now everything should be normal again. Could you try to attach / run
status and see if the problem persists?
** In
Hello, Björn, thanks for reaching out and raising this bug.
I see you have tried to disable esm-apps, but during that operation, our
servers had an unexpected timeout :(
Now the service is up again - does this issue still persist? What
happens when you run
`sudo pro disable`
or
`sudo pro enabl
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: Invalid => Incomplete
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Title:
update-manager crashed
To manage notifications about
Hello, malperry73, thanks for reporting this bug.
I cannot reproduce it locally - I have no details from the logs on what
exactly did fail. Do you have steps to reproduce this behavior? Can you
see the same on different systems?
The only smell I see in the logs are errors and warnings for other
p
** Also affects: update-manager (Ubuntu)
Importance: Undecided
Status: New
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Title:
update-manager crashed
To manage notifications abou
Hello, ubtb450, thanks for reporting this bug.
I am under the impression this is a duplicate of something already fixed on the
update-manager side.
I will add them to this bug, and mark incomplete for u-a-t until we get more
information.
** Information type changed from Private to Public
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Y
** Information type changed from Private to Private Security
** Information type changed from Private Security to Public
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Title:
package ubuntu-
Hello, sahcadmin, thanks for reporting this bug.
It seems there is a problem in querying Livepatch status, so I'll be
tagging the Livepatch team to take a look.
On the Pro Client's side the behavior seems to be correct, but I'll keep
it as incomplete until we have more input.
** Information type
The verification for the main SRU bug
(https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/2060732)
was done for 32.2 and no errors were encountered related to this bug.
No need to re-do all automation for 32.3, as explained
in:https://bugs.launchpad.net/ubuntu/+source/ubuntu-a
The verification for the main SRU bug
(https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/2060732)
was done for 32.2 and no errors were encountered related to this bug.
No need to re-do all automation for 32.3, as explained
in:https://bugs.launchpad.net/ubuntu/+source/ubuntu-a
The verification for the main SRU bug
(https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/2060732)
was done for 32.2 and no errors were encountered related to this bug.
No need to re-do all automation for 32.3, as explained
in:https://bugs.launchpad.net/ubuntu/+source/ubuntu-a
I'm re-marking this as verification-done for all releases, as it was verified
on 32.2 and the new 32.3 version does not affect this.
Further information in:
https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/2067319/comments/1
** Tags removed: verification-needed verification-
I'm re-marking this as verification-done for all releases, as it was verified
on 32.2 and the new 32.3 version does not affect this.
Further information in:
https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/2067319/comments/1
** Tags removed: verification-needed verification-
Context on the cloud-init failures:
Cloud-init's newer version changed the key used in cloud config for the
Pro client from ubuntu_advantage to ubuntu_pro. Because it is a
"breaking" change, this works fine on Focal and Jammy, where both keys
are accepted, but not on Noble.
On Noble, when you use
Updated the description, as Robie asked, with the problems that could occur.
Also outlined the tests to be executed to validate the fix for this bug.
** Description changed:
[ Impact ]
On ubuntu-advantage-tools v32.2, currently in -proposed, we are hitting
apparmor DENIED errors on the a
** Description changed:
[ Impact ]
On ubuntu-advantage-tools v32.2, currently in -proposed, we are hitting
apparmor DENIED errors on the apt update hook which executes esm-
cache.service.
This ONLY happens if the version with the apparmor profiles is installed
on a Focal system w
Public bug reported:
[ Impact ]
On ubuntu-advantage-tools v32.2, currently in -proposed, we are hitting
apparmor DENIED errors on the apt update hook which executes esm-
cache.service.
This ONLY happens if the version with the apparmor profiles is installed
on a Focal system which has been upgra
Hello Nathan, thanks for raising this issue.
tl;dr yes docs are wrong.
The thing it should express is that this endpoint raises no *specific*
exceptions, but at any time unexpected exceptions may happen and will be
raised as UbuntuProError instances.
There is ongoing work to update this on the d
I am marking this bug incomplete until we see what is the apt output.
@pici-1251, if you could please run the `apt list --installed` command and send
us what happens.
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => Incomplete
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Hello, harshitseelam, thanks for reporting this bug.
I see in the logs that the detach operation fails because livepatch returns an
error, saying it is not available in 23.10.
I also see you just upgraded to 24.04. Did you try to detach after upgrading?
Does it still fail?
I tried to reproduce
*** This bug is a duplicate of bug 2060769 ***
https://bugs.launchpad.net/bugs/2060769
Hello, linsms, thanks for reporting this bug.
This is a duplicate of LP #2060769 - we will track there.
** Information type changed from Private to Public
** This bug has been marked a duplicate of bug 206
Hello, bcarbone, thanks for reporting this.
I can see how this fails, it looks indeed like a bug. I will bring it to
the team, and update you about a solution.
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => Triaged
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Hello, pici-1251, thanks for reporting.
The logs show the same error you reported in the other bug. The command
returning an error is
apt list --installed
Could you please run the command above and send us what is the output
you see in the command line?
** Information type changed from Private
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => In Progress
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Title:
pro sometimes runs before cloud-config.service
To manag
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => In Progress
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Title:
Pro API missing end-point to query service availability
Hello, Nathan,
Thank you very much for reporting this bug.
The team is aware of the gaps and we have an open item to implement the missing
API endpoints.
We will keep you posted.
** Changed in: ubuntu-advantage-tools (Ubuntu)
Assignee: (unassigned) => Dheyay Desai (dheyayd)
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Hello, Rainer
Thanks for reporting this issue
- As the main problem you have is related to update manager, I am
targeting the team so they can investigate what happens on their side.
- On our side, I can see in the logs that livepatch is failing (whether
enabling, disabling, etc;) with "Error run
Hello everyone who worked on this bug
It seems problems with the old Json parsing still happens even in
ubuntu-advantage-tools > 30.
See
https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/2058133.
I would again ask you to reconsider using the --format json, and moving
to using
** Information type changed from Private to Public
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Title:
update-manager applet does exit successfully
To manage notifications about this bug g
*** This bug is a duplicate of bug 2058560 ***
https://bugs.launchpad.net/bugs/2058560
Hello, Daniel
Thanks for reporting this bug
Unfortunately this happened due to an outage in contracts.canonical.com.
The service is now back online and everything should be working fine.
Would you mind try
*** This bug is a duplicate of bug 2058560 ***
https://bugs.launchpad.net/bugs/2058560
Hello, Andrew
Thanks for reporting this bug
On your first entry, there is a typo in the package name (upbuntu-
advantage-tools) but that is not the root cause of the problem, as
ubuntu-advantage-tools is in
*** This bug is a duplicate of bug 2058560 ***
https://bugs.launchpad.net/bugs/2058560
Hello, Marco
Thanks for reporting this bug
Unfortunately this happened due to an outage in contracts.canonical.com.
The service is now back online and everything should be working fine.
Would you mind tryi
*** This bug is a duplicate of bug 2058560 ***
https://bugs.launchpad.net/bugs/2058560
Hello, Gabriēls
Thanks for reporting this bug
Unfortunately this happened due to an outage in contracts.canonical.com.
The service is now back online and everything should be working fine.
Would you mind t
*** This bug is a duplicate of bug 2058560 ***
https://bugs.launchpad.net/bugs/2058560
Hello, Seth
Thanks for reporting this bug
Unfortunately this happened due to an outage in contracts.canonical.com.
The service is now back online and everything should be working fine.
Would you mind tryin
*** This bug is a duplicate of bug 2058560 ***
https://bugs.launchpad.net/bugs/2058560
Hello, Mirjana
Thanks for reporting this bug
Unfortunately this happened due to an outage in contracts.canonical.com.
The service is now back online and everything should be working fine.
Would you mind tr
*** This bug is a duplicate of bug 2058560 ***
https://bugs.launchpad.net/bugs/2058560
Hello, Julien
Thanks for reporting this bug
Unfortunately this happened due to an outage in contracts.canonical.com.
The service is now back online and everything should be working fine.
Would you mind try
Confirmed this error happened because we had an unexpected outage on
contracts.canonical.com.
I have checked the functionality now, and everything should work fine.
Many other bugs were filed at the same time window, and I am marking them
duplicates of this one for easier tracking.
- We apologis
We had several recent bug reports that also happened due to outages, really
close to this one.
I will not mark the reports duplicates of this bug here because this one
happened on arm64, but I am keeping track of this until we release the better
error message.
** Information type changed from P
We should have a better message for when this kind of thing happens, so
people are not confused.
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Title:
"sudo pro attach " fails
To manage noti
** Information type changed from Private Security to Public
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Title:
I tryed to attach a this server to ubuntu pro dashboard but it got
rejected
Now, to the actual functionality test on Jammy:
Jammy is an LTS release still supported, so messages about esm-apps will be
present in MOTD by default.
After creating the marker file and triggering an update of MOTD, those messages
disappear, but the updates count remains.
root@jammy-sut:~# apt
Now, to the actual functionality test on Bionic:
Bionic is an EOSS release, so messages about esm-infra will be present in MOTD
by default.
After creating the marker file and triggering an update of MOTD, those messages
disappear, but the updates count remains.
root@bionic-sut:~# apt policy upd
Now, to the actual functionality test on Focal:
Focal is an LTS release still supported, so messages about esm-apps will be
present in MOTD by default.
After creating the marker file and triggering an update of MOTD, those messages
disappear, but the updates count remains.
root@focal-sut:~# apt
Now, to the actual functionality test on Xenial:
Xenial is an EOSS release, so messages about esm-infra will be present in MOTD
by default.
After creating the marker file and triggering an update of MOTD, those messages
disappear, but the updates count remains.
root@xenial-sut:~# apt policy upd
To verify there are no regressions in messages, and that the new option
in apt-check works as intended, I have executed the unit test suite for
all releases, as it covers the message generation for an exhaustive
amount of cases.
On Xenial and Bionic I had to add the data/ folder to the pythonpath,
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => Incomplete
** Information type changed from Private to Public
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Title:
can't
Hello, Juerg,
thanks for bringing this to our attention.
Currently, the definitions for the realtime-kernel service on Pro define it as
available on amd64 and arm64.
Should we disable it for PIs only or for all arm64?
Removing arm64 is quite easy, but detecting if you are running a particular
pl
As orndorffgrant mentioned, here is an excerpt from the test I performed
on the transition to deb822. The errors in the do-release-upgrade
prevent us from installing the new ubuntu-pro-client when upgrading, but
all the list files transition without a problem. This validates the
expected behavior f
Linked new merge proposals with a different approach to the problem -
checking for a marker file instead of passing an option in a conf script
- and updated the description to match the new approach.
** Description changed:
[ Impact ]
If ESM Infra/Apps is available for a system, users will
** Merge proposal unlinked:
https://code.launchpad.net/~renanrodrigo/ubuntu/+source/update-notifier/+git/update-notifier/+merge/459800
** Merge proposal unlinked:
https://code.launchpad.net/~renanrodrigo/ubuntu/+source/update-notifier/+git/update-notifier/+merge/459796
** Merge proposal u
** Changed in: update-notifier (Ubuntu)
Status: Fix Released => In Progress
** Changed in: update-notifier (Ubuntu Xenial)
Status: Fix Committed => In Progress
** Changed in: update-notifier (Ubuntu Bionic)
Status: Fix Committed => In Progress
** Changed in: update-notifier
Due to a double brackets expression in the /usr/lib/update-
notifier/update-motd-updates-available file in the patch, the script
cannot be run by `sh` (which is the interpreter used, as noted in the #!
in the start...)
I am marking verification failed for all releases.
I will put up another uploa
Hello, Nobuto,
First of all, thanks for reporting this issue.
We did changes to the apt news service file - we added the apparmor
profiles and systemd security config there - and no, we didn't reload it
by default, which may be causing those warnings.
However, I could not reproduce this behavior
@ahasenack
Thanks for your review and comments.
I have updated the bug description with more detailed information on
what to change and where to perform the testing, and also with the
decision @enr0n and I took about the translations.
> I don't even recall us ever handing out instructions like th
This is related to this Github Issue:
https://github.com/canonical/ubuntu-advantage-client/issues/1245
All maintained versions of UA Client (19+) have removed the call to
`lsb_release` and is parsing `os-release` directly, so this error does
not happen anymore.
** Bug watch added: github.com/cano
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => Incomplete
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Title:
package ubuntu-advantage-tools 27.8~22.04.1 failed to ins
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: Confirmed => Fix Committed
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Title:
Proxy should be set up only for ua-related repos
Hello, grxmr3ap3r, thank you for reporting this bug.
Could you please give us more information/context on how/when this error
happened?
If you have access to a CLI, could you please run `ua collect-logs` and send us
the resulting file?
Thanks in advance,
** Changed in: ubuntu-advantage-tools (
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => Invalid
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https://bugs.launchpad.net/bugs/1961168
Title:
package ubuntu-advantage-tools 27.6~20.04.1 failed to instal
** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1960198
Title:
package ubuntu-advantage-tools 27.5~20.04.1 failed to ins
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