Public bug reported: I'm trying to use my new Brother ADS-2100 double sides document scanner with ADF in Ubuntu 13.04 64-bit, but having no luck. Scanimage reports that it sees the scanner, but when I try to scan a page it says "sane_start: Invalid argument". sane-find-scanner does not report seeing the scanner at all. Simple-scan sees the scanner, but gives an error message when I try to scan.
I know the scanner works and the problem is not with the cable or something like that, because it works in Windows. I have also tried another USB cable. The output of "scanimage -L" is: device `brother4:bus2;dev1' is a Brother ADS-2100 USB scanner The output of "sudo scanimage -L" is the same (but it takes longer). I will attach the output of "sane-find-scanner" and "sudo sane-find- scanner", but both report not finding *any* USB devices, which is strange, because doesn't scanimage also use libsane to find the scanner? lsusb does find the scanner: Bus 003 Device 021: ID 04f9:60a1 Brother Industries, Ltd It does not matter which USB port I use (I had it on a hub at first, but it doesn't work on two different USB ports on the machine itself either). Simple-scan does report seeing the scanner (as a "Brother ADS-2100", which is correct), but when I try to scan something it works for a while and then gives a red error bar saying "Failed to scan/Unable to start scan" . I will attach screenshots and the output of "simplescan --debug". I followed Brother's instructions and installed the brother4 driver using the deb from their website (http://welcome.solutions.brother.com/bsc/public_s/id/linux/en/download_scn.html#brscan4_ads), as well as the deb they provide for setting the udev rules to allow scanning by regular users (http://welcome.solutions.brother.com/bsc/public_s/id/linux/en/instruction_scn1c.html#u13.04). I have already tried various potential solutions I found around the web: * adding lines to /lib/udev/rules.d/40-libsane.rules or /lib/udev/rules.d/50-udev-default.rules * adding myself to the lp and scanner groups None of it seemed to make any difference, and also I think Brother's debs already take care of those things. In addition, if the problem was with device permissions, scanning would work as root, right? Please let me know what other information I can provide or things I can try to get to the bottom of this! ProblemType: Bug DistroRelease: Ubuntu 13.04 Package: simple-scan 3.6.1-0ubuntu1 Uname: Linux 3.11.0-031100-generic x86_64 ApportVersion: 2.9.2-0ubuntu8.3 Architecture: amd64 Date: Fri Sep 27 15:18:32 2013 DriverPackageVersions: libsane 1.0.23-0ubuntu1 libsane-extras N/A hplip 3.13.3-1ubuntu0.1 hpoj N/A InstallationDate: Installed on 2013-07-31 (57 days ago) InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424) MachineType: Notebook W350STQ/W370ST MarkForUpload: True ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-031100-generic root=UUID=6ca812df-7fe0-490d-af8c-6cc9758c0d89 ro "acpi_osi=!Windows 2012" acpi_backlight=vendor quiet splash vt.handoff=7 SourcePackage: simple-scan UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 06/14/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 4.6.5 dmi.board.asset.tag: Tag 12345 dmi.board.name: W350STQ/W370ST dmi.board.vendor: Notebook dmi.board.version: Not Applicable dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Notebook dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd06/14/2013:svnNotebook:pnW350STQ/W370ST:pvrNotApplicable:rvnNotebook:rnW350STQ/W370ST:rvrNotApplicable:cvnNotebook:ct9:cvrN/A: dmi.product.name: W350STQ/W370ST dmi.product.version: Not Applicable dmi.sys.vendor: Notebook ** Affects: simple-scan (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug raring third-party-packages -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1232016 Title: Can't scan from Brother ADS-2100 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/simple-scan/+bug/1232016/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
