Public bug reported:
What I did:
- From Libre Office, sent a job to the printer (i.e. printed a document).
The printer wouldn't print because it was out of color ink, so I decided to
print in grayscale
- I sent a second job to the printer (printing in greyscale) but I had
forgotten to cancel the first one.
So there was one job in the "processing" state and another in the
"pending" state. So far so good.
- I cancelled the job being printed and I hit the "X" button on the very
printer, so as to physically cancell it from the printer as well.
Expected: the pending job should start being printed.
Observed: nothing happened. The second job remained "pending"
So:
- I cancelled the pending job as well. Now there was no pending nor printing
job.
- I turned off the printer. I disconnected and reconnected the printer to
power, I turned it on again.
- I turned on the printer
- I tried printing a new document
Expected: the document should be printed and listed as "printing" in the job
list
Observed: nothing happened. The new job was listed as "pending" since the very
beginning.
- So I cancelled the pending job, and I also switched off and on the printer
again.
- I opened "Printers". I right-clicked on the printer's icon and chose
"properties"
Expected: the printer status should be "idle"
Observed: the printer status was "Printing page 1" or something like that
(while there was no item in the job list).
- I rebooted
- I printed a new document
Observed: printer worked as expected and printed the document.
So there are situations where even after cancelling all printing jobs, somehow
the printer remains in the wrong state as if it was printing something, while
it isn't, and any new job that you send remains in the "pending" state forever
and there's no way to get the printer to work again until a reboot.
ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: cups 1.6.2-1ubuntu5
ProcVersionSignature: Ubuntu 3.8.0-35.50-generic 3.8.13.13
Uname: Linux 3.8.0-35-generic x86_64
ApportVersion: 2.9.2-0ubuntu8.5
Architecture: amd64
Date: Sun Jan 19 20:00:17 2014
InstallationDate: Installed on 2013-10-11 (100 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
Lpstat:
device for HP-Photosmart-C6200-series:
hp:/usb/Photosmart_C6200_series?serial=MY7B6H51S40506
device for HP_DeskJet_940C: hp:/usb/DeskJet_940C?serial=MY17O671S5BH
MachineType: Acer Aspire V3-571G
MarkForUpload: True
Papersize: a4
PpdFiles:
HP-Photosmart-C6200-series: HP Photosmart c6200 Series, hpcups 3.13.3
HP_DeskJet_940C: HP Deskjet 940c, hpcups 3.13.3
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-35-generic
root=UUID=5830b30e-69e8-4bb4-8a2b-bc2b43c7414a ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/15/2012
dmi.bios.vendor: Acer
dmi.bios.version: V2.07
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: VA50_HC_CR
dmi.board.vendor: Acer
dmi.board.version: Type2 - Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V2.07
dmi.modalias:
dmi:bvnAcer:bvrV2.07:bd10/15/2012:svnAcer:pnAspireV3-571G:pvrV2.07:rvnAcer:rnVA50_HC_CR:rvrType2-BoardVersion:cvnAcer:ct10:cvrV2.07:
dmi.product.name: Aspire V3-571G
dmi.product.version: V2.07
dmi.sys.vendor: Acer
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug raring
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https://bugs.launchpad.net/bugs/1270626
Title:
Cannot print until reboot after cancelling a job
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