You have been subscribed to a public bug: I've had several reports about issues downloading the license key for Quick 'n Easy Web Builder, but none of the customers included much useful information until today. Below is one customer's USC log while trying to install it. Hopefully there is enough information to be useful.
Technical Details about your purchase: https://software-center.ubuntu.com/subscription/1944011/ (snip) 2014-10-15 14:20:06,565 - softwarecenter.ui.gtk3.app - INFO - setting up proxy 'None' 2014-10-15 14:20:06,945 - softwarecenter.backend.reviews - WARNING - Could not get usefulness from server, no username in config file 2014-10-15 14:20:06,948 - softwarecenter.plugin - INFO - activating plugin '<module 'webapps_activation' from '/usr/share/software-center/softwarecenter/plugins/webapps_activation.pyc'>' 2014-10-15 14:20:06,988 - softwarecenter.db.pkginfo_impl.aptcache - INFO - aptcache.open() 2014-10-15 14:20:07,371 - softwarecenter.backend.reviews - WARNING - error creating bsddb: '(22, 'Invalid argument -- BDB0054 illegal flag combination specified to DB_ENV->open')' (corrupted?) 2014-10-15 14:20:07,372 - softwarecenter.backend.reviews - ERROR - trying to repair DB failed Traceback (most recent call last): File "/usr/share/software-center/softwarecenter/backend/reviews/__init__.py", line 358, in _save_review_stats_cache_blocking self._dump_bsddbm_for_unity(outfile, outdir) File "/usr/share/software-center/softwarecenter/backend/reviews/__init__.py", line 377, in _dump_bsddbm_for_unity 0600) DBInvalidArgError: (22, 'Invalid argument -- BDB0054 illegal flag combination specified to DB_ENV->open') /usr/lib/python2.7/dist-packages/gi/overrides/GLib.py:535: Warning: Source ID 68 was not found when attempting to remove it return super(MainContext, self).iteration(may_block) 2014-10-15 14:20:08,800 - softwarecenter.ui.gtk3.views.lobbyview - WARNING - skipping exhibit for: 'u'leadwerks\r\nleadwerks-indie'' not available /usr/bin/software-center:184: Warning: Source ID 149 was not found when attempting to remove it Gtk.main() /usr/lib/python2.7/dist-packages/gi/overrides/GLib.py:523: Warning: Source ID 20 was not found when attempting to remove it super(MainLoop, self).run() /usr/lib/python2.7/dist-packages/gi/overrides/GLib.py:535: Warning: Source ID 30 was not found when attempting to remove it return super(MainContext, self).iteration(may_block) 2014-10-15 14:20:16,834 - softwarecenter.db.utils - INFO - software-center-agent finished with status 0 /usr/share/software-center/softwarecenter/ui/gtk3/widgets/exhibits.py:404: Warning: Source ID 332 was not found when attempting to remove it GLib.source_remove(self._timeout) /usr/bin/software-center:184: Warning: Source ID 2222 was not found when attempting to remove it Gtk.main() /usr/bin/software-center:184: Warning: Source ID 2324 was not found when attempting to remove it Gtk.main() /usr/bin/software-center:184: Warning: Source ID 2220 was not found when attempting to remove it Gtk.main() 2014-10-15 14:20:33,328 - softwarecenter.backend - INFO - add_repo_add_key_and_install_app() ' private-ppa.launchpad.net/commercial-ppa-uploaders/quick-n-easy-web-builder-2/ubuntu trusty main' '33E0E91BDD8E7F4B53837F09E131728675254D99' 'quick-n-easy-web-builder' 2014-10-15 14:20:42,885 - softwarecenter.backend - INFO - add_sources_list_entry() 2014-10-15 14:20:43,087 - softwarecenter.backend - INFO - add_vendor_key_from_keyserver() /usr/share/software-center/softwarecenter/backend/installbackend_impl/aptd.py:764: Warning: Source ID 5752 was not found when attempting to remove it GLib.source_remove(self._progress_signal) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5753 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5754 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5755 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5756 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5757 was not found when attempting to remove it GLib.source_remove(sig) 2014-10-15 14:20:43,091 - softwarecenter.db.pkginfo_impl.aptcache - INFO - aptcache.open() 2014-10-15 14:20:45,483 - softwarecenter.db.pkginfo_impl.aptcache - INFO - aptcache.open() 2014-10-15 14:20:47,893 - softwarecenter.db.pkginfo_impl.aptcache - INFO - aptcache.open() 2014-10-15 14:20:50,347 - softwarecenter.backend - INFO - reload_for_commercial_repo() 2014-10-15 14:20:50,347 - softwarecenter.backend - INFO - _reload_for_commercial_repo() Quick 'n Easy Web Builder 2 (already purchased),quick-n-easy-web-builder /usr/bin/software-center:184: Warning: value "101.000000" of type 'gdouble' is invalid or out of range for property 'value' of type 'gint' Gtk.main() /usr/share/software-center/softwarecenter/backend/installbackend_impl/aptd.py:764: Warning: Source ID 5837 was not found when attempting to remove it GLib.source_remove(self._progress_signal) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5839 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5840 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5841 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5842 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5843 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/backend/installbackend_impl/aptd.py:764: Warning: Source ID 5849 was not found when attempting to remove it GLib.source_remove(self._progress_signal) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5851 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5852 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5853 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5854 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5855 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5856 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5857 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5858 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5859 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5860 was not found when attempting to remove it GLib.source_remove(sig) 2014-10-15 14:20:54,977 - softwarecenter.db.pkginfo_impl.aptcache - INFO - aptcache.open() /usr/lib/python2.7/dist-packages/gi/overrides/GLib.py:535: Warning: value "101.000000" of type 'gdouble' is invalid or out of range for property 'value' of type 'gint' return super(MainContext, self).iteration(may_block) /usr/share/software-center/softwarecenter/ui/gtk3/widgets/exhibits.py:404: Warning: Source ID 2844 was not found when attempting to remove it GLib.source_remove(self._timeout) /usr/share/software-center/softwarecenter/backend/installbackend_impl/aptd.py:764: Warning: Source ID 5864 was not found when attempting to remove it GLib.source_remove(self._progress_signal) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5866 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5867 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5868 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5869 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 5870 was not found when attempting to remove it GLib.source_remove(sig) 2014-10-15 14:20:56,289 - softwarecenter.backend - INFO - _on_reload_for_add_repo_and_install_app_finished() <AptTransaction object at 0x7fc291dd6d70 (aptdaemon+client+AptTransaction at 0x3c45760)> True Quick 'n Easy Web Builder 2 (already purchased),quick-n-easy-web-builder 2014-10-15 14:20:56,290 - softwarecenter.backend - INFO - looking for '/var/lib/apt/lists/private-ppa.launchpad.net_commercial-ppa-uploaders_quick-n-easy-web-builder-2_ubuntu_dists_trusty_Release.gpg' 2014-10-15 14:20:56,599 - softwarecenter.backend - INFO - install_package() 2014-10-15 14:20:56,600 - softwarecenter.db.pkginfo_impl.aptcache - INFO - aptcache.open() 2014-10-15 14:20:57,455 - softwarecenter.backend - INFO - run_transaction() 2014-10-15 14:20:58,114 - softwarecenter.backend - WARNING - _on_trans_error: 'TransactionFailed(u"error-no-package: Package quick-n-easy-web-builder isn't available",)' '<AptTransaction object at 0x7fc291a3da50 (aptdaemon+client+AptTransaction at 0x3c19a20)>' 'quick-n-easy-web-builder' 2014-10-15 14:20:58,300 - softwarecenter.backend - INFO - adding license key for 'quick-n-easy-web-builder' 2014-10-15 14:20:58,305 - softwarecenter.db.pkginfo_impl.aptcache - INFO - aptcache.open() /usr/share/software-center/softwarecenter/backend/installbackend_impl/aptd.py:764: Warning: Source ID 6264 was not found when attempting to remove it GLib.source_remove(self._progress_signal) /usr/share/software-center/softwarecenter/backend/installbackend_impl/aptd.py:764: Warning: Source ID 6857 was not found when attempting to remove it GLib.source_remove(self._progress_signal) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 6859 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 6860 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 6861 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 6862 was not found when attempting to remove it GLib.source_remove(sig) /usr/share/software-center/softwarecenter/ui/gtk3/models/pendingstore.py:64: Warning: Source ID 6863 was not found when attempting to remove it GLib.source_remove(sig) 2014-10-15 14:21:00,677 - softwarecenter.backend - ERROR - error in _on_trans_finished 'Error: Failed to download the license key The license key which allows you to use this piece of software could not be downloaded. Please check your network connection. Transaction failed: Failed to download the license key Failed to get the license key from the server.' 2014-10-15 14:21:06,199 - softwarecenter.db.pkginfo_impl.aptcache - INFO - aptcache.open() ** Affects: software-center (Ubuntu) Importance: Undecided Status: New ** Tags: u1-by-support u1-on-production -- failure to download license keys https://bugs.launchpad.net/bugs/1383710 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs