[Expired for cups (Ubuntu) because there has been no activity for 60
days.]
** Changed in: cups (Ubuntu)
Status: Incomplete => Expired
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Jules Rene-Georges Ferdinand Bertholet, could you please advise why
precisely you marked this Confirmed?
** Changed in: cups (Ubuntu)
Status: Confirmed => Incomplete
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** Changed in: cups (Ubuntu)
Status: Expired => Confirmed
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Title:
Working printer device communication error (5012)
To manage
[Expired for cups (Ubuntu) because there has been no activity for 60
days.]
** Changed in: cups (Ubuntu)
Status: Incomplete = Expired
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Your problem can also be a hardware defect on the computer side. Did you
test the printer(s) on other computers running Ubuntu? Do you also have
problems with other USB devices? If your computer dual-boots to Windows,
does the problem occur there, too?
As a workaround, you can at least make the
Chris, I burned image and ran it live (wow, 15.4 beta!). No difference.
Back at work with 14.4, I've got the newest HPLIP installed and get the
same communication error as before: code 12.
Thanks if you even read this; I'm quite frustrated. Any additional help
will be gladly welcomed. I may try a
David Sprung, just to clarify, you upgraded from 12.04.x where this
problem was not reproducible?
** Tags added: vivid
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Title:
Working printer
** Attachment added: hp-doctor.log
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1398595/+attachment/4280741/+files/hp-doctor.log
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** Attachment added: hplip_queues.log
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1398595/+attachment/4280740/+files/hplip_queues.log
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** Attachment added: syslog.log
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1398595/+attachment/4280739/+files/syslog.log
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Title:
** Attachment added: cups_error_log.log
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1398595/+attachment/4280743/+files/cups_error_log.log
** Attachment removed: hplip_troubleshoot_logs.tar.gz
** Attachment added: hp-check.log
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1398595/+attachment/4280742/+files/hp-check.log
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Title:
Hey Chris,
You got me here; this is where my ignorance starts showing. I'm guessing
that I should choose an image to burn and run it live, right? There's a
bunch to choose from for 64 bit.
Please correct (or guide) me in the next step. Sorry, I've been busy to
answer you promptly, and I treasure
David Spring, you would want to start testing with
http://cdimage.ubuntu.com/daily-live/current/vivid-desktop-amd64.iso .
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Title:
Working
apport information
** Tags added: apparmor apport-collected trusty
** Description changed:
My Deskjet 1000 series printer doesn't print now. It used to, but HPLIP
confirms a device communication error (5012). I'm using Ubuntu 14.4 LTS
(upgrade) with AMD 64bit archetecture. It worked well
Thank you. This problem occurred using 14.4 after the upgrade, and the
problem appeared suddenly between printing a 2 page document. Page 1
printed fine, but page 2 failed. Since then I cannot print anything, as
this communication failure goes nowhere. I've had concerns in the past
about upgrading
David Sprung, in order to see if this is fixed in a newer release, could
you please test http://cdimage.ubuntu.com/daily-live/current/ (live
environment is fine) and advise to the results?
** Tags added: latest-bios-f4
** Changed in: cups (Ubuntu)
Importance: Undecided = Medium
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** Attachment added: hplip_troubleshoot_logs.tar.gz
https://bugs.launchpad.net/ubuntu/+bug/1398595/+attachment/4273206/+files/hplip_troubleshoot_logs.tar.gz
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Thank you for taking the time to report this bug and helping to make
Ubuntu better. It seems that your bug report is not filed about a
specific source package though, rather it is just filed against Ubuntu
in general. It is important that bug reports be filed about source
packages so that people
David Sprung, thank you for reporting this and helping make Ubuntu better.
Please execute the following command, as it will automatically gather debugging
information, in a terminal:
apport-collect 1398595
As well, just to clarify, did this problem not occur in 14.04, or before
you upgraded to
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