Public bug reported: A Canon MF8380CDW printer will not print any thing after upgrading to 17.10. I ran all the steps from this https://wiki.ubuntu.com/DebuggingPrintingProblems web site.
I have attached a lot of log files. Not sure which one is needed. The printer did work back under 15.10 or 16.04 but took a lot to get it fixed to work then. I have tried to print from 18.04 and it has the same problem with this printer. myuseraccount@myuseraccount-System-Product-Name:~$ /usr/lib/cups/backend/snmp network socket://192.168.1.100 "Canon MF8300C Series" "Canon MF8300C Series" "MFG:Canon;MDL:MF8300C Series;CLS:PRINTER;DES:Canon MF8300 C Series;CID:;CMD:LIPSLX,CPCA;" "" myuseraccount@myuseraccount-System-Product-Name:~$ sudo /usr/lib/cups/backend/dnssd [sudo] password for myuseraccount: DEBUG: sent=0, count=0 DEBUG: Querying "Canon\032MF8300C\032Series._printer._tcp.local"... DEBUG: Querying "Canon\032MF8300C\032Series._pdl-datastream._tcp.local"... DEBUG: sent=0, count=2 DEBUG2: query_callback(browser=0x556cd4f96420, interfaceIndex=2, protocol=0, event=0, fullName="Canon\032MF8300C\032Series._printer._tcp.local", rrclass=1, rrtype=16, rdata=0x 556cd4f97854, rdlen=338, flags=5, context=0x556cd4f95900) DEBUG2: query_callback: "txtvers=1". DEBUG2: query_callback: "note=". DEBUG2: query_callback: "qtotal=1". DEBUG2: query_callback: "priority=20". DEBUG2: query_callback: "ty=Canon MF8300C Series". DEBUG2: query_callback: "product=(CNMF8300C Series)". DEBUG2: query_callback: "pdl=application/octet-stream". DEBUG2: query_callback: "adminurl=http://Canon0f2ec4.local/m_network_tcpip.html";. DEBUG2: query_callback: "usb_MFG=Canon". DEBUG2: query_callback: "usb_MDL=MF8300C Series". DEBUG2: query_callback: "Transparent=F". DEBUG2: query_callback: "Binary=F". DEBUG2: query_callback: "TBCP=F". DEBUG2: query_callback: "Color=T". DEBUG2: query_callback: "Copies=T". DEBUG2: query_callback: "Duplex=T". DEBUG2: query_callback: "PaperCustom=T". DEBUG2: query_callback: "Bind=F". DEBUG2: query_callback: "Collate=T". DEBUG2: query_callback: "Sort=T". DEBUG2: query_callback: "Staple=F". DEBUG2: query_callback: "Punch=0". DEBUG2: query_callback: "PaperMax=legal-A4". DEBUG2: query_callback(browser=0x556cd4f96420, interfaceIndex=-1, protocol=-1, event=2, fullName="Canon\032MF8300C\032Series._printer._tcp.local", rrclass=1, rrtype=16, rdata= (nil), rdlen=0, flags=0, context=0x556cd4f95900) DEBUG2: query_callback(browser=0x556cd4f95aa0, interfaceIndex=2, protocol=0, event=0, fullName="Canon\032MF8300C\032Series._pdl-datastream._tcp.local", rrclass=1, rrtype=16, r data=0x556cd4f97a0c, rdlen=338, flags=5, context=0x556cd4f95780) DEBUG2: query_callback: "txtvers=1". DEBUG2: query_callback: "note=". DEBUG2: query_callback: "qtotal=1". DEBUG2: query_callback: "priority=10". DEBUG2: query_callback: "ty=Canon MF8300C Series". DEBUG2: query_callback: "product=(CNMF8300C Series)". DEBUG2: query_callback: "pdl=application/octet-stream". DEBUG2: query_callback: "adminurl=http://Canon0f2ec4.local/m_network_tcpip.html";. DEBUG2: query_callback: "usb_MFG=Canon". DEBUG2: query_callback: "usb_MDL=MF8300C Series". DEBUG2: query_callback: "Transparent=F". DEBUG2: query_callback: "Binary=F". DEBUG2: query_callback: "TBCP=F". DEBUG2: query_callback: "Color=T". DEBUG2: query_callback: "Copies=T". DEBUG2: query_callback: "Duplex=T". DEBUG2: query_callback: "PaperCustom=T". DEBUG2: query_callback: "Bind=F". DEBUG2: query_callback: "Collate=T". DEBUG2: query_callback: "Sort=T". DEBUG2: query_callback: "Staple=F". DEBUG2: query_callback: "Punch=0". DEBUG2: query_callback: "PaperMax=legal-A4". network dnssd://Canon%20MF8300C%20Series._pdl-datastream._tcp.local/ "Canon MF8300C Series" "Canon MF8300C Series" "MFG:Canon;MDL:MF8300C Series;" "" DEBUG: sent=2, count=2 myuseraccount@myuseraccount-System-Product-Name:~$ /usr/lib/cups/backend/snmp 192.168.1.100 network socket://192.168.1.100 "Canon MF8300C Series" "Canon MF8300C Series" "MFG:Canon;MDL:MF8300C Series;CLS:PRINTER;DES:Canon MF8300C Series;CID:;CMD:LIPSLX,CPCA;" "" myuseraccount@myuseraccount-System-Product-Name:~$ lpinfo -v network ipp network https network ipps network http file cups-brf:/ network beh direct hp serial serial:/dev/ttyS0?baud=115200 network socket network lpd direct parallel:/dev/lp0 file cups-pdf:/ network bjnp direct hpfax network dnssd://Canon%20MF8300C%20Series._pdl-datastream._tcp.local/ network socket://192.168.1.100 myuseraccount@myuseraccount-System-Product-Name:~$ avahi-browse -a -v -t -r Server version: avahi 0.6.32; Host name: myuseraccount-System-Product-Name.local E Ifce Prot Name Type Domain : Cache exhausted : All for now myuseraccount@myuseraccount-System-Product-Name:~$ avahi-browse -a -v -c -r Server version: avahi 0.6.32; Host name: myuseraccount-System-Product-Name.local E Ifce Prot Name Type Domain : Cache exhausted ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: cups 2.2.4-7ubuntu3 ProcVersionSignature: Ubuntu 4.13.0-30.33-generic 4.13.13 Uname: Linux 4.13.0-30-generic x86_64 NonfreeKernelModules: nvidia_uvm nvidia ApportVersion: 2.20.7-0ubuntu3.7 Architecture: amd64 CurrentDesktop: KDE Date: Wed Jan 17 22:09:47 2018 InstallationDate: Installed on 2017-10-14 (96 days ago) InstallationMedia: Kubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170926) Lpstat: device for Canon_MF8300C_Series: socket://192.168.1.100:9100 device for PDF: cups-pdf:/ MachineType: System manufacturer System Product Name Papersize: letter PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Canon_MF8300C_Series.ppd', '/etc/cups/ppd/PDF.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Canon_MF8300C_Series.ppd: Permission denied grep: /etc/cups/ppd/PDF.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-30-generic root=UUID=0c254e78-bfe6-4030-8e03-92691867118b ro quiet splash SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 05/10/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 4501 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: P8H61-M LE/CSM dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev x.0x dmi.chassis.asset.tag: Asset-1234567890 dmi.chassis.type: 3 dmi.chassis.vendor: Chassis Manufacture dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4501:bd05/10/2013:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnP8H61-MLE/CSM:rvrRevx.0x:cvnChassisManufacture:ct3:cvrChassisVersion: dmi.product.family: To be filled by O.E.M. dmi.product.name: System Product Name dmi.product.version: System Version dmi.sys.vendor: System manufacturer ** Affects: cups (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apparmor apport-bug artful -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1743939 Title: Canon MF8380 Wireless Network Not Printing To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1743939/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
