** Tags added: kernel-daily-bug
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Title:
Bluetooth issues with Dell XPS 13 (9370)
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** Tags added: oem-priority
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Title:
Bluetooth issues with Dell XPS 13 (9370)
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** Tags added: hwe-bluetooth
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Bluetooth issues with Dell XPS 13 (9370)
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BTW, just tried with this:
```
sudo add-apt-repository ppa:canonical-kernel-team/ppa
sudo apt-get update
sudo apt-get install linux-oem-osp1
```
which installed kernel
```
Linux xps 5.0.0-1050-oem-osp1 #55-Ubuntu SMP Fri Apr 24 11:08:25 UTC 2020
x86_64 x86_64 x86_64 GNU/Linux
```
And it seem
I can confirm that in ubuntu 18.04 the problem is still present
I just did a update && dist-upgrade
$ uname -a
Linux xps 4.15.0-1079-oem #89-Ubuntu SMP Fri Mar 27 05:22:11 UTC 2020 x86_64
x86_64 x86_64 GNU/Linux
$ sudo dmidecode | grep -A3 '^System Information'
System Information
Manufa
I'm running eoan and can confirm the issue with Bluetooth still exists
on kernel 5.3.0-19-generic
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Title:
Bluetooth issues with Dell XPS 13 (9370
In light of comment #54, I am setting the linux task of this bug to
Incomplete for now, so that anyone who was hit by this bug can comment
whether the issue still exist or not after performing a full system
update on Bionic.
** Changed in: linux (Ubuntu)
Status: Confirmed => Incomplete
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** Tags added: ubuntu-certified
** Tags added: cscc
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Bluetooth issues with Dell XPS 13 (9370)
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** Changed in: oem-priority
Importance: Critical => High
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Title:
Bluetooth issues with Dell XPS 13 (9370)
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iirc, the firmware has been upstreamed and landed to bionic.
Could someone who encounter this issue can have a try on latest kernel and
firmware?
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Forgot to mention: I only experinece this issue for the last few days.
Didn't have this issue before and I've been using deep sleep from the
beginning when I installed Ubuntu 18.04 myself. The only thing beside
Ubuntu package updates that occured some days ago is a BIOS update to
1.6.3 on the XPS 9
I am on Ubuntu 18.04 with kernel 4.18.0-13-generic and still have the
disappearing bluetooth issue. Reboot doesn't help, need to powercycle
the XPS 9370.
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Kai-Heng Feng
Bluetooth missing issue started appearing again
dmesg attached
P.S. I use self-installed ubuntu 18.10
** Attachment added: "dmesg.tbz2"
https://bugs.launchpad.net/dell-sputnik/+bug/1766825/+attachment/5207165/+files/dmesg.tbz2
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Also, I have to fully power off the laptop before booting again or else
the devices won't come back (rebooting alone doesn't work).
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Title:
Bluet
Attached more logs here. File contains dmesg for wifi crash, PCI device
list and USB device list. Search for === to find section separators.
** Attachment added: "dmesg, lspci, lsusb"
https://bugs.launchpad.net/dell-sputnik/+bug/1766825/+attachment/5206472/+files/combined.txt
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I am also experiencing that both bluetooth and wifi are missing after
setting mem_sleep to deep. My laptop also refuses to actually stay
asleep in s2idle, I can see the screen come back on after I close the
lid.
Ubuntu 18.04
Kernel 4.15.0-36-generic
XPS 9370
** Attachment added: "Firmware version
I use self-installed Ubuntu.
Understood. Will file new bug
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Title:
Bluetooth issues with Dell XPS 13 (9370)
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Kao, do you use preinstalled Ubuntu?
Also what you saw is not the same as the original bug, can you file a new bug
instead?
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Title:
Bluetooth is
Kai-Heng Feng,
Please find the attached with dmesg. However, it's not pure bluetooth missing,
I've lost both wifi and bluetooth. But think it has similar root.
Thank you
** Attachment added: "Dyndbg dmesg info after sleep with missing bluetooth and
wifi"
https://bugs.launchpad.net/dell-sputn
Proposed solution in #42 didn't help too.
Kai-Heng Feng,
Sure. Already added option and performed one sleep cycle. However, the issue
hasn't occured still. It seems laptop should be in sleep mode for a number of
hours.
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Bu
kao,
Please boot with kernel parameter "usbcore.dyndbg=+p" and attach dmesg
after the issue happens.
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Title:
Bluetooth issues with Dell XPS 13 (
Found something that can help. But it needs to be proved on 9370.
9360 has been added to btusb reset table right in kernel module.
https://patchwork.ozlabs.org/cover/926955/
https://github.com/torvalds/linux/blob/master/drivers/bluetooth/btusb.c
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Kai-Heng Feng,
I have XPS 9370. It uses Killer 1435
Anthony Wong,
I've already tried. No success :( Still experiencing the same issue.
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Title:
Qualcomm released new firmware recently that's worth checking out:
https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-
firmware.git/commit/qca?id=534daf431c88b24236d23572039cdd79223b246a
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kao,
Which wireless module does your XPS use?
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Title:
Bluetooth issues with Dell XPS 13 (9370)
To manage notifications about this bug go to:
ht
The issue affects also Cosmic (18.10)
Have
1) bluetooth missing
2) both wifi and bluetooth missing
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Title:
Bluetooth issues with Dell XPS 13 (93
** Also affects: oem-priority
Importance: Undecided
Status: New
** Changed in: oem-priority
Importance: Undecided => Critical
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It's a dirty workaround. Is it possible for you to check if this issue
still happen on Bionic/Cosmic?
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Title:
Bluetooth issues with Dell XPS 13 (
Cyrus Lien (cyruslien)'s solution works.
Just put a executable script of any name in /lib/systemd/system-sleep/.
#!/bin/sh
if [ "$1" = "pre" ]; then
systemctl stop bluetooth && rmmod btusb
elif [ "$1" = "post" ]; then
modprobe btusb && systemctl start bluetooth
fi
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** Also affects: linux (Arch Linux)
Importance: Undecided
Status: New
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Title:
Bluetooth issues with Dell XPS 13 (9370)
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I hid my earlier posts because I reckoned they were noise, tbh. This one
less so. :-)
I have replaced the firmware files with those from the windows driver as
described above and in the linked-to askubuntu. It worked brilliantly
for a few days, no problems at all, but just now failed: Similar to w
typically it waited for me to report that it worked before failing.
Proving a negative blah indeed.
This time my wifi adapter also didn't come back. I suspect this isn't
entirely unrelated as aren't they actually the same physical device? In
fact that almost makes it weird that usually *only* blue
Catching up as I came at this from another direction. Having got a
Windows-installed XPS 13 9370 and installed 18.04 freshly on it itself,
its default suspend mode is s2idle, which means lots of battery life
gets lost while suspended. But no bluetooth problems. See askubuntu:
https://askubuntu.com/
Sorry, I meant
> And I'm not sure if I got the right
nvm_usb_0302.bin
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Title:
Bluetooth issues with Dell XPS 13 (9370)
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Would be nice if someone from Qualcomm could have a look at it; just now
an update of the linux-firmware Ubuntu package overwrote my fix again.
And I'm not sure if I got the right ramps_0x0302_48.dfu
The Windows driver has these:
sonic@sonic-XPS-13-9370:/opt/Bluetooth_driver$ md5sum ramps*302*
It seems there is no update since 2015 to qca subdir of linux-firmware,
so those newer blobs will need to be submitted by Qualcomm, maybe ytkim
specifically who did that 3 years ago if he's still at Qualcomm:
https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-
firmware.git/log/qca
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Confirmed, the issue was gone with firmware from
https://askubuntu.com/a/1029749/95109.
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Title:
Bluetooth issues with Dell XPS 13 (9370)
To mana
Will escalate this issue to Qualcomm.
** Changed in: dell-sputnik
Status: Confirmed => Triaged
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Title:
Bluetooth issues with Dell XPS 13
Please take a look at this answer at AskUbuntu:
https://askubuntu.com/a/1029749/95109
Using the newest driver files of the Windows driver and putting
(overwriting) them into the /lib/firmware/qca directory seems to help.
I'm using this for some days now and had no problems since then.
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A quick workaround is rmmod btusb before suspend and insert btusb after resume.
To do this, you can put a executable script of any name in
/lib/systemd/system-sleep/.
Example:
#!/bin/sh
if [ "$1" = "pre" ]; then
systemctl stop bluetooth && rmmod btusb
elif [ "$1" = "post" ]; then
modprobe bt
I can reproduce it only on AC mode. Still can reproduce it after disable
tlp.
kernel: 4.4.0-100
BIOS: 1.2.1
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Title:
Bluetooth issues with Dell X
Update: It's also happening with kernel 4.4.0-93.116
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Title:
Bluetooth issues with Dell XPS 13 (9370)
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@Cyrus
Here is the attached log collection.
Also I'm going to try kernel 4.4.0.93.116 (I didn't find 117 in the
packages)
** Attachment added: "debuglog.tgz"
https://bugs.launchpad.net/dell-sputnik/+bug/1766825/+attachment/5127480/+files/debuglog.tgz
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** Attachment added: "collect-log.sh"
https://bugs.launchpad.net/dell-sputnik/+bug/1766825/+attachment/5127476/+files/collect-log.sh
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Title:
@Felix,
Also, need more system information.
Please execute attached script by `sudo collect-log.sh' to collect more system
information and attach debuglog.tgz here.
Thanks!
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The kernel is 4.4.0-121-generic(#4), I though it was solved on kernel
version >= 4.4.0-93.116.
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Title:
Bluetooth issues with Dell XPS 13 (9370)
@Felix,
Would you please try this issue on kernel 4.4.0-93.117 ?
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Title:
Bluetooth issues with Dell XPS 13 (9370)
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** Changed in: dell-sputnik
Status: New => Confirmed
** Changed in: dell-sputnik
Importance: Undecided => Critical
** Changed in: dell-sputnik
Assignee: (unassigned) => Cyrus Lien (cyruslien)
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Thanks for reporting. I've reached out to have this LP bug looked at.
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Title:
Bluetooth issues with Dell XPS 13 (9370)
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Also experiencing this issue. Same symptoms.
Some things we've tried and other folks impacted:
https://www.dell.com/community/Linux-Developer-Systems/XPS-13-9370-no-
bluetooth-after-suspend/td-p/6022892.
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apport information
** Tags added: apport-collected xenial
** Description changed:
I have the following problem with my Bluetooth module on my new Dell XPS
13 (9370) with Ubuntu preinstalled.
The bluetooth module gets disabled for some reason. The bluetooth
devices (keyboard and mouse)
** Also affects: linux (Ubuntu)
Importance: Undecided
Status: New
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Title:
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