Your best chance is to boot Ubuntu from USB so that the broken harddisk
is not used. Then you will have a chance to try and access the files on
the broken harddisk using the Files app in your live USB session.
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Accessing a broken harddisk from the live session may be extremely slow.
If it works at all then it can take days to copy your data from it, due
to the repeated hardware errors and timeouts.
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Does it mean that I can not recover the files? attached error image when
starting.
Attentive to your comments.
** Attachment added: "3.jpg"
https://bugs.launchpad.net/ubuntu/+bug/1804560/+attachment/5215181/+files/3.jpg
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In that case please explain in more detail what the error is you are
facing.
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https://bugs.launchpad.net/bugs/1804560
Title:
Error arranque
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Oh, sorry, I see the problem in the kernel log. Your Seagate harddisk
(/dev/sda) has failed. Unfortunately that's a hardware problem that we
can't fix in software.
** Changed in: ubuntu
Status: Won't Fix => Invalid
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B
I understand that it may be because it is no longer in service, but I
need to recover the files as I can, I have very important information.
Thanks for your comments.
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Thank you for reporting this bug to Ubuntu.
Ubuntu 15.04 (vivid) reached end-of-life on February 4, 2016.
See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases
We appreciate that this bug may be old and you might not be interested
in discussing it any more.
