Public bug reported:
Dymo driver installed from driver package on github worked fine in
Ubuntu 18.04 but stopped working when I upgraded to Ubuntu 20.04. Only
.deb files from the debian and ubuntu repositories and Synaptic seem to
be able to even get the correct files into the correct folders.
Specifically, behaviorally, the printer prints 1/3 of the label and then
tears off the last quarter of the label.
I am absolutely sure this is a bug, even if there is a workaround that I
can't find and noone is telling me about. I posted about it in Ubuntu
Forums and was soundly ignored.
I have tried this on two different computers, both running Ubuntu 20.04.
I have tried it with two different Dymo Labelwriter Turbo's and two
different usb cords. I checked printer settings and I created a label
in glabel with no reference to Dymo labels, using the correct size. The
labels print at the correct size and in the correct direction, they just
only print a third of the label. Testing the Dymo unit itself prints
normally. Test print prints the page or part of it, hard to tell how
much, on a third of the little dymo label. The problem is not the
printer nor the printer settings.
Troubleshooting the system shows that the printer is using the wrong
driver, specifically a generic usb line printer driver, and that it
cannot find the correct driver.
My guess is, you didn't tell the driver installer to put in the correct
configuration file what driver to use and where to find it, maybe
because the correct file changed its location, name, or something
between Ubuntu 18.04 and Ubuntu 20.04. KINDLY FIX IT. Like a lot of
people I need to print labels on Dymo at work!
On installation:
Note that I installed this driver on my own home computer for the first
time ever yesterday, July 28, 2021 - apport's report says I installed it
on 7-6-2019 753 days ago. That is likely the date it was first put in
debian universe. I upgraded my computer to Ubuntu 20.04 last week, not
yesterday.
I verified in Synaptic that all listed dependencies are installed.
Completely uninstalled printer-driver-dymo in synaptic, rebooted, reinstalled
it in Synaptic, rebooted, connected printer usb.
Messages that appeared on screen on connecting DYMO printer - Additional
drivers required - requires additional files.
Turbo 450 added.
Error messages in logs for this session:
4:22:38 PM hpfax: [4022]: error: Failed to create /var/spool/cups/tmp/.hplip
**** this looks like the only error that is relevant ******
4:21:43 PM pulseaudio: GetManagedObjects() failed:
org.freedesktop.DBus.Error.NoReply: Did not receive a reply. Possible causes
include: the remote application did not send a reply, the message bus security
policy blocked the reply, the reply timeout expired, or the network connection
was broken.
4:21:18 PM gdm-session-wor: gkr-pam: unable to locate daemon control file
4:21:13 PM systemd: Timed out waiting for device /dev/disk/by-label/Win7P32.
4:19:53 PM systemd-udevd: /etc/udev/rules.d/S99-2000S1.rules:26:
GOTO="libsane_rules_end" has no matching label, ignoring
There appear to be no errors from installation of printer-driver-dymo.
check what driver it is using
dora@dora-desktop-ubuntu:~$ sudo lshw -c printer
[sudo] password for dora:
*-usb:0
description: Printer
product: DYMO LabelWriter 450 Turbo
vendor: DYMO
physical id: 2
bus info: usb@1:1.2
version: 1.12
serial: 16042513460730
capabilities: usb-2.00 bidirectional
configuration: driver=usblp maxpower=2mA speed=12Mbit/s
Check if printer-driver-dymo installed:
ora@dora-desktop-ubuntu:~$ aptitude search printer | grep ^i
i printer-driver-brlaser - printer driver for (some) Brother laser printers
i printer-driver-c2esp - printer driver for Kodak ESP AiO color inkjet Series
i printer-driver-dymo - printer driver for DYMO label printers
i printer-driver-foo2zjs - printer driver for ZjStream-based printers
i printer-driver-foo2zjs-common - printer driver for ZjStream-based printers -
common files
i printer-driver-gutenprint - printer drivers for CUPS
i printer-driver-hpcups - HP Linux Printing and Imaging - CUPS Raster driver
(hpcups)
i printer-driver-m2300w - printer driver for Minolta magicolor 2300W/2400W
color laser printers
i printer-driver-min12xxw - printer driver for KonicaMinolta PagePro 1[234]xxW
i printer-driver-pnm2ppa - printer driver for HP-GDI printers
i printer-driver-postscript-hp - HP Printers PostScript Descriptions
i printer-driver-ptouch - printer driver Brother P-touch label printers
i printer-driver-pxljr - printer driver for HP Color LaserJet 35xx/36xx
i printer-driver-sag-gdi - printer driver for Ricoh Aficio SP 1000s/SP 1100s
i printer-driver-splix - Driver for Samsung and Xerox SPL2 and SPLc laser
printers
i system-config-printer - graphical interface to configure the printing system
i system-config-printer-common - backend and the translation files for
system-config-printer
i system-config-printer-udev - Utilities to detect and configure printers
automatically
file dymo is found in /usr/lib/cups/driver
List of files found online that should have been installed and their
locations: All of these files are found in the specified locations. I
note that there is no file ending in .ppd and possibly there should be?
/usr/lib/cups/driver/dymo
/usr/lib/cups/filter/raster2dymolm
/usr/lib/cups/filter/raster2dymolw
/usr/share/cups/ppd-updaters/printer-driver-dymo.ppd-updater
/usr/share/doc/printer-driver-dymo/changelog.Debian.gz
/usr/share/doc/printer-driver-dymo/changelog.gz
/usr/share/doc/printer-driver-dymo/copyright
When I open LabelWriter-450-Turbo details in Settings, Printers, it says
it is using driver "DYMO LabelWriter-450-Turbo but it is using usblp,
and when I telll it to search for drivers, it doesn't find one and
"seach for drivers" is grayed out.
printer-driver-dymo 1.4.0-9build1
ubuntu-bug nameofprogram
ubuntu-bug printer-driver-dymo
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: printer-driver-dymo 1.4.0-9build1
ProcVersionSignature: Ubuntu 5.4.0-80.90-generic 5.4.124
Uname: Linux 5.4.0-80-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.18
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Thu Jul 29 16:59:36 2021
InstallationDate: Installed on 2019-07-06 (753 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
ProcEnviron:
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: dymo-cups-drivers
UpgradeStatus: Upgraded to focal on 2021-07-28 (1 days ago)
** Affects: dymo-cups-drivers (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
--
You received this bug notification because you are a member of Ubuntu
Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/1938473
Title:
Dymo LabelWriter 450 Deluxe prints 1/3 label because it isn't using
installed driver which doesn't work properly
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/dymo-cups-drivers/+bug/1938473/+subscriptions
--
ubuntu-bugs mailing list
ubuntu-bugs@lists.ubuntu.com
https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
