A hardware issue, based on Greg's comments
** Changed in: linux (Ubuntu)
Status: In Progress = Invalid
** Changed in: linux (Ubuntu Oneiric)
Status: New = Invalid
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Hi All,
I've successfully tested 11.10 on 201012-6938 with the wireless
interface from 201101-6951 and I was able to connect to the lab wireless
points (for test) and also the office wireless access point.
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** Changed in: linux (Ubuntu)
Assignee: Marc Legris (maaarc) = Greg Vallande (gvallande)
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https://bugs.launchpad.net/bugs/876023
Title:
[Vostro 3550] Wireless appears to be broken
** Tags added: precise
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Title:
[Vostro 3550] Wireless appears to be broken
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Probably a hardware issue, not 100% sure it is the fault of the wifi
card but we can rule it out by swapping with a known good one.
System 201101-6951 in our lab has the same wifi device. Marc, do you
mind swapping in the wifi card with this one?
Thanks.
** Changed in: linux (Ubuntu)
Black and white antennas match up with the card. BIOS does fix the
original issue, however the signals from APs are much dimmer then with
other wireless systems
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Assignee: Marc Legris (maaarc) = (unassigned)
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Marc, let's see if the white and black antenna are reversed.
But back to the original issue, which is Wireless networking is disabled in
BIOS, does the new BIOS fix it?
** Changed in: linux (Ubuntu)
Assignee: Anthony Wong (anthonywong) = Marc Legris (maaarc)
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Wifi antenna seems to be okay, it's connected to the wireless chip.
** Changed in: linux (Ubuntu)
Assignee: Marc Legris (maaarc) = Anthony Wong (anthonywong)
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** Changed in: linux (Ubuntu)
Assignee: Anthony Wong (anthonywong) = Marc Legris (maaarc)
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https://bugs.launchpad.net/bugs/876023
Title:
[Vostro 3550] Wireless appears to be
After pressing Fn+X, keyboard operates normally. Wifi can still only
access an AP that is about 10ft away (and it shows low signal), it does
not see any other AP.
** Changed in: linux (Ubuntu)
Assignee: Marc Legris (maaarc) = Anthony Wong (anthonywong)
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Perhaps it's related to wifi antenna? Can you open the case and
reference the attached photo.
** Attachment added: IMG_4414.jpg
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/876023/+attachment/2769293/+files/IMG_4414.jpg
** Changed in: linux (Ubuntu)
Assignee: Anthony Wong
Reply from ODM:
quote
The System is on Manufacture mode , please press Fn+X on the POST.
/quote
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Title:
[Vostro 3550] Wireless appears to be
Thanks Anthony,
That works in updating the BIOS on this system. However after doing so,
it can only see 1 network (that has the strongest signal). Also, the fan
is stuck on high and every key press causes the system to beep.
** Changed in: linux (Ubuntu)
Assignee: Marc Legris (maaarc) =
** Attachment added: dmesg.txt
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/876023/+attachment/2746550/+files/dmesg.txt
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Title:
when you power on the system, press M + power button to boot the
machine, then run the batch file to update the bios.
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Assignee: Anthony Wong (anthonywong) = Marc Legris (maaarc)
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This is what ODM Wistron replied:
quote
It’s BIOS ID protect.
Please use tool at the attached.
Firstly, please ME locked(M+ power button) then fpt.bat command to flash on
pure DOS.
/quote
** Attachment added: fpt.zip
** Changed in: linux (Ubuntu)
Assignee: Anthony Wong (anthonywong) = Marc Legris (maaarc)
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Title:
[Vostro 3550] Wireless appears to be
Marc, can you try using the file Anthony provided, please?
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Title:
[Vostro 3550] Wireless appears to be broken
To manage notifications about
@Anthony, I'm seeing an error when I try to flash the bios: Error:
Problem getting flash information
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Assignee: Marc Legris (maaarc) = Anthony Wong (anthonywong)
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ODM told us to use the 3550.bat in the attached zip file to update the
BIOS.
** Attachment added: 3550a08.zip
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/876023/+attachment/2706964/+files/3550a08.zip
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Anthony,
Still getting the X19 version is protected, can't to be flashed (exact
wording) under DOS with the /forceit parameter. Not sure how to update
the BIOS.
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Assignee: Marc Legris (maaarc) = Anthony Wong (anthonywong)
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ODM told us that:
1. we need to add the /forceit parameter to the flash command
2. we flash the BIOS under DOS
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Assignee: Anthony Wong (anthonywong) = Marc Legris (maaarc)
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Hi Anthony,
I'm not to familiar with bios updates on dell hardware. Do you know how
to answer the question in comment #12?
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Assignee: Marc Legris (maaarc) = Anthony Wong (anthonywong)
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Consulted Dell about the BIOS update failure and hinted that it is
related to ODM. Will ask ODM for help on this issue.
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Title:
[Vostro 3550]
Can you please check if wireless works with the updates BIOS?
** Changed in: linux (Ubuntu)
Assignee: Ara Pulido (apulido) = Marc Legris (maaarc)
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Anthony, I tried updated from X19 to A08, but I'm seeing a message that
X19 is protected. Any thoughts on how to get around this?
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Title:
[Vostro
** Changed in: linux (Ubuntu)
Status: Incomplete = In Progress
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Title:
[Vostro 3550] Wireless appears to be broken
To manage
Then it's likely a BIOS issue, since the issue also appear on 11.04. Are
we using BIOS version X19 now?
I found that Dell posted a BIOS A08 on 9/28/2011 for Vostro 3550
(http://www.dell.com/support/drivers/us/en/19/DriverDetails/DriverFileFormats?DriverId=R314625),
how about giving it a shot?
**
** Tags added: rls-mgr-o-tracking
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Title:
[Vostro 3550] Wireless appears to be broken
To manage notifications about this bug go to:
** Changed in: linux (Ubuntu)
Assignee: Chris Van Hoof (vanhoof) = Canonical Hardware Enablement
Project Management Team (canonical-hwe-pm-team)
** Changed in: linux (Ubuntu Oneiric)
Importance: Undecided = High
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Marc, can you reply to Anthony's question, please?
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Status: Confirmed = Incomplete
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Title:
[Vostro 3550]
Anthony,
Looks like 11.04 has the same issue. No wireless networking until the bios is
reset.
** Changed in: linux (Ubuntu)
Status: Incomplete = Confirmed
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This was working on 11.04
** Tags added: blocks-hwcert-enablement
** Changed in: linux (Ubuntu)
Importance: Undecided = High
** Changed in: linux (Ubuntu)
Assignee: (unassigned) = Chris Van Hoof (vanhoof)
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** Also affects: linux (Ubuntu Oneiric)
Importance: Undecided
Status: New
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Title:
[Vostro 3550] Wireless appears to be broken
To
AR9285 should be working per bug 838352.
@Jeff
Can you take a look at
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/838352/comments/11 and see
if it helps?
** Changed in: linux (Ubuntu)
Status: Confirmed = Incomplete
** Changed in: linux (Ubuntu)
Assignee: Chris Van Hoof
Marc, can you check the link that Anthony provided above and see if that
resolves the wi-fi issue on this machine?
** Changed in: linux (Ubuntu)
Assignee: Jeff Lane (bladernr) = Marc Legris (maaarc)
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Jeff, he posted a link to a comment I made on the same bug as this one.
Resetting the bios worked again to regain wireless network access.
However, something is going amiss if I have to keep resetting the bios.
** Changed in: linux (Ubuntu)
Status: Incomplete = Confirmed
** Changed in:
Marc,
Yeah... :( I read the comment but didn't notice it was YOUR comment until after
I'd already sent that :)
Needless to say, I agree with you. You should not have to be resetting
things in BIOS to make wireless work on each boot.
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Marc,
Can you confirm this same machine does or doesn't have the issue on 11.04?
Because this bug looks like a BIOS issue, and we had the same issue with
earlier BIOS versions but has since been fixed later on. So this could be a
BIOS regression.
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** Tags added: blocks-hwcert
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Title:
[Vostro 3550] Wireless appears to be broken
To manage notifications about this bug go to:
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Title:
[Vostro 3550] Wireless appears to be broken
To manage notifications about this bug go to:
** Changed in: linux (Ubuntu)
Status: New = Confirmed
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Title:
[Vostro 3550] Wireless appears to be broken
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