[Bug 1332489] Re: [Dell Inspiron 5547] AMD Radeon R7 M260 [1002:6900] Unable to resume from suspend with fglrx

2014-07-24 Thread Chih-Hsyuan Ho
@Po-Hsu, we would need more info on the system config when the issue is happening. With AMD's fglrx driver installed, can you help make sure what graphics mode (I or A) when the issue happens? To find out which graphics module is in use: aticonfig --pxl To switch to Intel, run the following

[Bug 1327990] Re: [Dell Inspiron 5447] failed to suspend-resume when using AMD Radeon R7 M260 graphic card [1002:6900]

2014-07-21 Thread Chih-Hsyuan Ho
A similar issue was reported against AMD/ATI [1002:6900] and a beta fglrx driver was posted there: https://bugs.launchpad.net/ubuntu/+source /fglrx-installer/+bug/1332489/comments/3 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu.

[Bug 1315285] Re: [AMD Richland + Mars] Unable to switch graphics

2014-07-16 Thread Chih-Hsyuan Ho
@Hugo, all the affected units happened to be called back by ODM at this moment and we will try to collect the logs as requested once we have them back. Thanks. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu.

[Bug 1315285] Re: [AMD Richland + Mars] Unable to switch graphics

2014-07-10 Thread Chih-Hsyuan Ho
@Yung, if the Switchable Graphics is enabled in BIOS, the PX mode that AMD referred to should already be there. And according to AMD team, switchable graphics in AMD Richland should just work. Can you help provide more info by going through the following commands: aticonfig --lsa Is the

[Bug 1270079] Re: [Lenovo T540p, W540] Backlight interfaces not fully working

2014-03-21 Thread Chih-Hsyuan Ho
Confirmed with the test BIOS - GNET62M1.CAP, it fixes this very issue on W540. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1270079 Title: [Lenovo T540p, W540] Backlight interfaces not fully

[Bug 1270079] Re: [Lenovo T540p, W540] Backlight interfaces not fully working

2014-03-19 Thread Chih-Hsyuan Ho
Lenovo BIOS engineer commented on Mar. 19 as: // I understand the situation. Since ThinkPad BIOS assumes that Windows 8 or later OS always uses the OS-driver initiated brightness control method, so the brightness logic won't work if an OS declares it is Win8 but it uses OS-BIOS initiated

[Bug 1270079] Re: [Lenovo T540p, W540] Backlight interfaces not fully working

2014-03-18 Thread Chih-Hsyuan Ho
BIOS upgrade is impossible in the official way without a battery pack. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1270079 Title: [Lenovo T540p, W540] Backlight interfaces not fully working To

[Bug 1270079] Re: [Lenovo T540p, W540] Backlight interfaces not fully working

2014-03-18 Thread Chih-Hsyuan Ho
OEM BIOS engineer has given the following feedback on Mar. 18: // It should not be removed, since it is the key process to convert OS brightness percentage (0-100) to the actual LCD PWM brightness duty value (0-255) along with the brightness curves which are defined for each LCD panels. If you

[Bug 1270079] Re: [Lenovo T540p, W540] Backlight interfaces not fully working

2014-02-18 Thread Chih-Hsyuan Ho
We later found that the backlight adjustment (using hotkeys) work normally after enabling the W540's discrete nVidia GPU (through installing nvidia-prime and nvidia-331 packages.) in Ubuntu 12.04.4. @Acelan, does this suggest that to disable the ACPI backlight interface on these systems in the

[Bug 1239938] Re: No cardreader support for O2 Micro, Inc. Device [1217:8520]

2014-02-09 Thread Chih-Hsyuan Ho
I installed the 3.13.0-6.23 (https://launchpad.net/ubuntu/+source/linux/3.13.0-6.23) kernel which supposedly contains the fix and confirmed that the affected card reader (O2 Micro) indeed works properly afterwards. -- You received this bug notification because you are a member of Ubuntu Bugs,

[Bug 1262539] Re: Driver for NVIDIA GF117M (GT620M) [10de:1140]

2014-02-07 Thread Chih-Hsyuan Ho
By the way, after installing nvidia-prime, the 331.38 nvidia driver could be successfully loaded and enabled. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1262539 Title: Driver for NVIDIA GF117M

[Bug 1262539] Re: Driver for NVIDIA GF117M (GT620M) [10de:1140]

2014-02-06 Thread Chih-Hsyuan Ho
Tried to manually install the 331.38 Nvidia driver (available as http://www.nvidia.com/content/DriverDownload- March2009/confirmation.php?url=/XFree86/Linux-x86_64/331.38/NVIDIA- Linux-x86_64-331.38.runlang=ustype=GeForce) on a Dell E5540 unit equipped with Nvidia GT620M GPU, and got the same

[Bug 1270079] Re: [Lenovo T540p, W540] Backlight interfaces not fully working

2014-01-23 Thread Chih-Hsyuan Ho
An updated BIOS (1.12) is available at official Lenovo site: http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS039066 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1270079 Title:

[Bug 1223200] [NEW] [Hewlett-Packard HP Pavilion 17 Notebook PC] suspend/resume failure

2013-09-10 Thread Chih-Hsyuan Ho
Public bug reported: System locks up immediately upon resuming from suspend. ProblemType: KernelOops DistroRelease: Ubuntu 13.10 Package: linux-image-3.11.0-5-generic 3.11.0-5.11 ProcVersionSignature: Ubuntu 3.11.0-5.11-generic 3.11.0 Uname: Linux 3.11.0-5-generic x86_64 Annotation: This occured

[Bug 1092509] Re: Can't open photo while record a video then switch to take a photo and take one shot

2013-02-28 Thread Chih-Hsyuan Ho
This is a known issue. The public bug can be found in https://bugs.launchpad.net/ubuntu/+source/cheese/+bug/1092509 Thanks. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1092509 Title: Can't open

[Bug 1132778] [NEW] Sysinfo shows incorrect CPU Cache Size info

2013-02-25 Thread Chih-Hsyuan Ho
Public bug reported: Binary package hint: sysinfo The L2 Cache shown in sysinfo is actually the L3 cache for many modern CPUs. Would probably need to add a new L3 Cache field and list those values correctly. Thanks. ** Affects: sysinfo (Ubuntu) Importance: Undecided Status: New

[Bug 841030] Re: Gnome Disk utility error benchmarking

2013-01-28 Thread Chih-Hsyuan Ho
I have tried to benchmark different drive/media combination with the Disk Utility tool. And here is what I have found: 1. Internal DVD/CD drive - same too slow error (has fail rate, but it fails most of the time) 2. External USB DVD/CD drive - too slow error 3. External USB thumb drive - OK 4.

[Bug 1102770] [NEW] Voice type in preference settings in Orca Screen Reader does not take effect when applied.

2013-01-21 Thread Chih-Hsyuan Ho
Public bug reported: * The Voice Type Settings in Orca Screen Reader preferences does not take effect when applied. * In Orca Preferences - Voice - Voice Type Settings: Voice Type - select Uppercase, Hyperlink or System, then click Applied - The Voice type would always go back to Default

[Bug 1100683] [NEW] The Radioactive effect in 176*144 resolution behaves differently from other resolutions.

2013-01-17 Thread Chih-Hsyuan Ho
Public bug reported: * Ubuntu 12.04 LTS * Cheese v3.4.1 * Report: 1. Launch Cheese and select Radioactive in Effects. 2. In Preferences, change the resolution of Webcam to 176*144 3. The Radioactive effect in 176*144 behaves differently from other resolutions. Please see the attached

[Bug 1100683] Dependencies.txt

2013-01-17 Thread Chih-Hsyuan Ho
apport information ** Attachment added: Dependencies.txt https://bugs.launchpad.net/bugs/1100683/+attachment/3485981/+files/Dependencies.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1100683

[Bug 1100683] Re: The Radioactive effect in 176*144 resolution behaves differently from other resolutions.

2013-01-17 Thread Chih-Hsyuan Ho
apport information ** Tags added: apport-collected precise running-unity ** Description changed: * Ubuntu 12.04 LTS * Cheese v3.4.1 * Report: 1. Launch Cheese and select Radioactive in Effects. 2. In Preferences, change the resolution of Webcam to 176*144 3. The Radioactive effect

[Bug 1100683] ProcCpuinfo.txt

2013-01-17 Thread Chih-Hsyuan Ho
apport information ** Attachment added: ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1100683/+attachment/3485982/+files/ProcCpuinfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1100683

[Bug 1100683] lspci.txt

2013-01-17 Thread Chih-Hsyuan Ho
apport information ** Attachment added: lspci.txt https://bugs.launchpad.net/bugs/1100683/+attachment/3485983/+files/lspci.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1100683 Title: The

[Bug 1100683] lsusb.txt

2013-01-17 Thread Chih-Hsyuan Ho
apport information ** Attachment added: lsusb.txt https://bugs.launchpad.net/bugs/1100683/+attachment/3485984/+files/lsusb.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1100683 Title: The

[Bug 1098432] [NEW] Shaky display when playing back DVD movies

2013-01-10 Thread Chih-Hsyuan Ho
Public bug reported: [System Info] Mainboard:Guilin AMD A75 CPU:AMD A8-5500 APU with Radeon(tm) HD Graphics ( 3.2GHz ) RAM: Samsung-4G*2 M471B5273DH0-YK0 IGPU:AMD Radeon (TM)HD 8670A DGPU: AMD Radeon HD 7560D Audio:Realtek High Definition Audio  LCD Panel: LG LM230WF5-TLF2 NIC:Realtek PCIe FE

[Bug 1098432] Re: Shaky display when playing back DVD movies

2013-01-10 Thread Chih-Hsyuan Ho
** Attachment added: video-shaking.MTS https://bugs.launchpad.net/ubuntu/+source/totem/+bug/1098432/+attachment/3479919/+files/video-shaking.MTS -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu.

[Bug 1057890] [NEW] System allows the only Administrator account to be disabled

2012-09-27 Thread Chih-Hsyuan Ho
Public bug reported: Steps to reproduce this issue: 1. Go to System Settings - User Accounts and notice only one Administrator account exists 2. Unlock making changes to User accounts, go to Login Options and click on Password. 3. In the Action list, select Disable this Account and commit the

[Bug 1024318] [NEW] SD card fails to be mounted if it is formatted as NTFS and its lock switch is on

2012-07-13 Thread Chih-Hsyuan Ho
*** This bug is a duplicate of bug 435192 *** https://bugs.launchpad.net/bugs/435192 Public bug reported: * Image: Ubuntu 12.04 LTS * Steps to reproduce it: 1. Format a SD card in NTFS format 2. Enable the Lock switch of the SD card 3. Insert the card into the card reader and an error

[Bug 1024318] Re: SD card fails to be mounted if it is formatted as NTFS and its lock switch is on

2012-07-13 Thread Chih-Hsyuan Ho
*** This bug is a duplicate of bug 435192 *** https://bugs.launchpad.net/bugs/435192 ** Attachment added: 2040P1901.png https://bugs.launchpad.net/bugs/1024318/+attachment/3222014/+files/2040P1901.png ** This bug has been marked a duplicate of bug 435192 Automatic mounting of

[Bug 962860] Re: The prompt for installing MP3 playback support dialogue box does not fit in a 1024x600 display

2012-05-23 Thread Chih-Hsyuan Ho
With the gir1.2-ubuntuoneui-3.0 and libubuntuoneui-3.0-1 in precise proposed (main), this issue is properly addressed (a screen shot is attached.) ** Attachment added: Screenshot from 2012-05-23 02_05_24.png

[Bug 962860] Re: The prompt for installing MP3 playback support dialogue box does not fit in a 1024x600 display

2012-03-23 Thread Chih-Hsyuan Ho
** Attachment added: Screenshot rhythmbox with launcher.png https://bugs.launchpad.net/bugs/962860/+attachment/2920693/+files/Screenshot%20rhythmbox%20with%20launcher.png -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu.

[Bug 962860] [NEW] The prompt for installing MP3 playback support dialogue box does not fit in a 1024x600 display

2012-03-23 Thread Chih-Hsyuan Ho
Public bug reported: * Ubuntu Release: 12.04 Beta1 * Steps to reproduce it: 1. Click on link to Ubuntu One music store 2. Click on any album link to open up its play list 3. Try to trial play any of the songs in the list Please see the attached screen shots for more information. ** Affects:

[Bug 317724] Re: /lib/modules/*/* dirs searched in non-determinate order

2012-01-31 Thread Chih-Hsyuan Ho
I am with module-init-tools 3.16-1ubuntu1 that comes with 11.10 and extra is no longer in /etc/depmod.d/ubuntu.conf. Is this a regression? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/317724 Title:

[Bug 918491] Re: Some hotkeys on Asus AIO Chicony wireless keyboard no work

2012-01-19 Thread Chih-Hsyuan Ho
@Keng-Yu, just curious, what is the she key in your comment #3 for? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/918491 Title: Some hotkeys on Asus AIO Chicony wireless keyboard no work To manage

[Bug 890953] Re: Atheros AR30xx bluetooth module does not work

2011-12-23 Thread Chih-Hsyuan Ho
Removed specific system model name from the bug title/summary. ** Summary changed: - bluetooth does not work on Asus K54HR + Atheros AR30xx bluetooth module does not work -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu.

[Bug 893851] Re: Brightness adjustment gauge in gnome-control-center screen not responding to brightness hot-keys

2011-12-19 Thread Chih-Hsyuan Ho
Basically, this issue is about the Brightness bar in the Screen utility (please see the attached image) not reflecting the actual screen brightness in real time. ** Attachment added: Screenshot at 2011-12-20 14:31:20.png

[Bug 893851] [NEW] Brightness adjustment gauge in gnome-control-center screen not responding to brightness hot-keys

2011-11-22 Thread Chih-Hsyuan Ho
Public bug reported: For systems equipped with hot keys to adjust screen brightness, the brightness gauge in gnome-control-center screen is not responding to brightness hot-key actions. ** Affects: gnome-control-center (Ubuntu) Importance: Undecided Status: New -- You received

[Bug 812135] Re: [Asus 1215p] external display is distorted while the external monitor connector is connected.

2011-11-14 Thread Chih-Hsyuan Ho
*** This bug is a duplicate of bug 830949 *** https://bugs.launchpad.net/bugs/830949 Tested on Asus 1215P on the latest 11.04 image (/w 2.6.38-12 kernel package) and legacy Gnome desktop (no 3D desktop effects) , external display worked properly. -- You received this bug notification

[Bug 841673] Re: bluetooth adapter don't work

2011-11-10 Thread Chih-Hsyuan Ho
Eldar, by the way, does this happen to be a wi-fi/bluetooth combo card? And the wi-fi module in this case is made by Atheros? You can verify it very quickly by the lspci command. FYI. This issue might be related to https://bugs.launchpad.net/ubuntu/+source/linux/+bug/714862 as they share very

[Bug 808138] Re: brasero fails to copy a data dvd, or audio cd.

2011-08-09 Thread Chih-Hsyuan Ho
@Pedro, per your advice, a brasero-debug file is attached when brasero was failing to burn a data CD-R. Additionally, an error message actually popped up at the end of the burning session, the application then prompted for saving a brasero-session.log file. Both the log file and a screen shot when

[Bug 808138] Re: brasero fails to copy a data dvd, or audio cd.

2011-08-09 Thread Chih-Hsyuan Ho
** Attachment added: brasero-session.log https://bugs.launchpad.net/ubuntu/+source/brasero/+bug/808138/+attachment/2263441/+files/brasero-session.log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu.

[Bug 808138] Re: brasero fails to copy a data dvd, or audio cd.

2011-08-09 Thread Chih-Hsyuan Ho
** Attachment added: Screenshot.png https://bugs.launchpad.net/ubuntu/+source/brasero/+bug/808138/+attachment/2263442/+files/Screenshot.png -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/808138

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