Re: Reporting usability problems: please be more tolerant when you triage bugs!

2009-07-23 Thread Davyd McColl
Let me suggest that Ubuntu appoint an usability triager/ombudsman, to determine (from the Ubuntu users' perspective, not from an Ubuntu developers' perspective) how much attention ought to be paid to each and every usability-related bug report. My 2c: I have to whole-heartedly agree. Probably

Re: Reporting usability problems: please be more tolerant when you triage bugs!

2009-07-23 Thread Andrew Sayers
Hi Vincenzo, You might have more luck if you describe your changes as feature requests. Whether or not you personally think they're bugs, calling them new features should avoid the always been that way reaction from developers. You might also want to try helping out with the improved me too

Reporting usability problems: please be more tolerant when you triage bugs!

2009-07-22 Thread Vincenzo Ciancia
Dear all, sorry for crossposting, please notice it before replying to all. I tend to report all usability bugs I find, in the hope that ubuntu will become better. The hudred-papercut effort shows that I am not wrong in reporting those as bugs. However, it is very easy that a developer does

Re: Reporting usability problems: please be more tolerant when you triage bugs!

2009-07-22 Thread Vincenzo Ciancia
Il 22/07/2009 18:47, Vincenzo Ciancia ha scritto: Dear all, sorry for crossposting, please notice it before replying to all. I am possibly a bit of an idiot for what I did, but luckily the other list which has nothing to do with my target has a moderator. I generate too much noise. My

Re: Reporting usability problems: please be more tolerant when you triage bugs!

2009-07-22 Thread Henrique Almeida
Agreed. Ubuntu developers either don't understand my usability reports or tag them as low priority bugs, which gets triaged for many releases. Once I have submitted a bug report on an usability issue that caused information loss, which is serious. In certain PDF files, I can't search for accented

Re: Reporting usability problems: please be more tolerant when you triage bugs!

2009-07-22 Thread Vincenzo Ciancia
Il 22/07/2009 19:04, Henrique Almeida ha scritto: Agreed. Ubuntu developers either don't understand my usability reports or tag them as low priority bugs, which gets triaged for many releases. This is because these are not crashers and typically just affect a small portion of the

Re: Reporting usability problems: please be more tolerant when you triage bugs!

2009-07-22 Thread Sebastien Bacher
On mer., 2009-07-22 at 18:47 +0200, Vincenzo Ciancia wrote: However, it is very easy that a developer does not recognise an usability-related bug report, and confuses it with a more or less strange support request, and I often have to discuss to have it accepted as a bug. The issue is

Re: Reporting usability problems: please be more tolerant when you triage bugs!

2009-07-22 Thread Mikus Grinbergs
However, it is very easy that a developer does not recognise an usability-related bug report, and confuses it with a more or less strange support request, and I often have to discuss to have it accepted as a bug. The issue is that Ubuntu doesn't write most of the softwares it distribute

Re: Reporting usability problems: please be more tolerant when you triage bugs!

2009-07-22 Thread Vincenzo Ciancia
Il 22/07/2009 22:53, Mikus Grinbergs ha scritto: Let me suggest that Ubuntu appoint an usability triager/ombudsman, to determine (from the Ubuntu users' perspective, not from an Ubuntu developers' perspective) how much attention ought to be paid to each and every usability-related bug report.

Re: Reporting usability problems: please be more tolerant when you triage bugs!

2009-07-22 Thread Vishal Rao
+1, me too, etc... See the comments in bug 294523 at https://bugs.launchpad.net/hundredpapercuts/+bug/294523 A few users have tried to report/push/discuss for this for a few releases already but it seems the bug is low priority even though its a usability pain and that too right at the start of