On Wed, Dec 23, 2009 at 12:16:07PM -0800, Shentino wrote:
>Just curious, would adding a "support ticket" system of some sort help?
>Not sure about the nitty gritties of how they work under the hood but it's
>a common support feature I've observed in other systems both amateur and
>p
Just curious, would adding a "support ticket" system of some sort help?
Not sure about the nitty gritties of how they work under the hood but it's a
common support feature I've observed in other systems both amateur and
professional.
On Wed, Dec 23, 2009 at 5:55 AM, Matthew Paul Thomas wrote:
>
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi Brian
Brian Vidal Castillo wrote on 22/12/09 03:29:
>...
> I want to start a new project related to the way help and support is
> given to the final users.
> We know that a lot of tools and ways are available to get the right
> answer, but none of
em have a passion for tech support.
>
> Cheers,
> Randall
> Ubuntu Vancouver Buzz Generator
>
>
>
>> --
>>
>> Message: 2
>> Date: Tue, 22 Dec 2009 00:29:49 -0300
>> From: Brian Vidal Castillo
>> Subject: Ubuntu He
Hi there,
I want to start a new project related to the way help and support is
given to the final users.
We know that a lot of tools and ways are available to get the right
answer, but none of these are really out-of-the-box.
For example, the faster way to get help is from IRC channels, but it
