Hi,
The New Jersey and Pennsylvania (USA) approved LoCo teams made a group
order from shop.canonical.com to reduce individual's shipping costs[1],
and we thought we were successful until the shipper (UPS) called and
informed us Canonical didn't provide the documentation to clear the
order through shipping and didn't pay any of the customs charge.
[1] https://wiki.ubuntu.com/NewJerseyTeam/GroupOrders
The group order sub-total was $266.01, the shipping was $49.30, and the
total customs charge was $59.73. In other words, there is a hidden
shipping surcharge of 121%.
Our customs charge includes two charges. The customs fee was $36.73. The
fee for Canonical's[1] failure to include documentation on the fabric
composition of the shirts we ordered was $23.00.
[1] Merchandise Mania is the vendor that fulfills
shop.canonical.com's orders. I suspect Canonical doesn't
know Merchandise Mania, their agent, is incorrectly
shipping international orders.
The Canonical shop can calculate customs charge before U.S. residents
place their order. The Canonical shop can also bill patrons for the
customs charge and pay that charge when shipping. That way no one else
will wake up to a UPS guy asking for a check.
The fee for incomplete documentation is unnecessary. If Canonical
calculates the customs charge themselves, they'll also automatically
generate the necessary documentation.
* * *
I'm sending this to the US teams mailing list to warn my fellow U.S.
residents about this hidden surcharge.
I'm sending this to the marketing mailing list in the hopes someone can
forward this message to an appropriate person at Canonical. Please CC
me if you do.
* * *
At the URL below is a copy the charges breakdown I sent to the people
participating in the group order.
http://gnuisance.net/archives/cgo/bill.txt
Thanks for your consideration,
-Dave
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David A. Harding Website: http://dtrt.org/
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