Re: [ubuntu-uk] Improving Support

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 08/06/10 00:08, John Stevenson wrote: > On 7 June 2010 23:13, James Tait > wrote: >> Alan Bell wrote: >> [snip!] >> >> > here https://help.ubuntu.com/ >> > here https://answers.launchpad.net/ubuntu

Re: [ubuntu-uk] Improving Support

> sounds just fine, send them in. > Excellent, thanks :) -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/

Re: [ubuntu-uk] Improving Support

John Stevenson wrote: > > > I believe I suggested a page on a site where users could find out how > to ask support questions, so which site would you direct a new Ubuntu > user towards ?? > > Having browsed through a few with a newbie hat on I would have given > up or just asked a for help without

Re: [ubuntu-uk] Improving Support

James Tait wrote: > Alan Bell wrote: > [snip!] > > > well you will be pleased to know there is such a page! > > here http://ubuntu-uk.org/ > > here http://www.ubuntu.com/support > > here https://wiki.ubuntu.com/SupportSolutionsGuidelines > > here https://wiki.ubuntu.com/SupportTeam > > here https:/

Re: [ubuntu-uk] Improving Support

On 7 June 2010 23:13, James Tait wrote: > -BEGIN PGP SIGNED MESSAGE- > Hash: SHA1 > > Alan Bell wrote: > [snip!] > > > well you will be pleased to know there is such a page! > > here http://ubuntu-uk.org/ > > here http://www.ubuntu.com/support > > here https://wiki.ubuntu.com/SupportSolut

Re: [ubuntu-uk] Improving Support

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Alan Bell wrote: [snip!] > well you will be pleased to know there is such a page! > here http://ubuntu-uk.org/ > here http://www.ubuntu.com/support > here https://wiki.ubuntu.com/SupportSolutionsGuidelines > here https://wiki.ubuntu.com/SupportTeam >

Re: [ubuntu-uk] Improving Support

John Stevenson wrote: > On 7 June 2010 20:10, Will Bickerstaff > wrote: > > James, > > bringing launchpad to the desktop is a really cool idea. When I think > about what would motivate me more to help, finding things I can help > with is probably to

Re: [ubuntu-uk] Improving Support

On 7 June 2010 20:10, Will Bickerstaff wrote: > James, > > bringing launchpad to the desktop is a really cool idea. When I think > about what would motivate me more to help, finding things I can help > with is probably top of the list. There are a hundred different places > to help out, forums, i

Re: [ubuntu-uk] Improving Support

James, bringing launchpad to the desktop is a really cool idea. When I think about what would motivate me more to help, finding things I can help with is probably top of the list. There are a hundred different places to help out, forums, irc, launchpad etc. And I can spend hours trawling them all

Re: [ubuntu-uk] Improving Support

pmgazz wrote: > On 05/06/10 14:32, Alan Bell wrote: > >> where? and do join #ubuntu-uk. >> >> > #fossbox - but it's not really used nope, it isn't! > > Yes, if one has a bot/time to build, agree and deploy a bot - I used to > run channels on Dalnet using chan bots - but 'newbie' IRC us

Re: [ubuntu-uk] Improving Support

On 05/06/10 14:32, Alan Bell wrote: > > where? and do join #ubuntu-uk. > #fossbox - but it's not really used >> >> > I don't tend to see joins and parts happening, but it is perfectly > possible to have a bot in a channel that greets people the first time it > has seen them. (not sure w

Re: [ubuntu-uk] Improving Support

pmgazz wrote: > I work with the voluntary sector as a community interest company > providing paid support (and end up also giving a lot of free support). > > Among the networks of orgs who provide MS and proprietary software > support to VCS (I think I'm one of 2 providers who seriously supports >

Re: [ubuntu-uk] Improving Support

I work with the voluntary sector as a community interest company providing paid support (and end up also giving a lot of free support). Among the networks of orgs who provide MS and proprietary software support to VCS (I think I'm one of 2 providers who seriously supports Ubuntu) there have bee

Re: [ubuntu-uk] Improving Support and adverse factors

On 25/05/10 10:34, Matthew Daubney wrote: > Hello, > > First of all a brief apology for not sorting this out sooner, moving > house has taken somewhat longer than I originally intended. I'm hoping > to start getting things back on track now. > > Secondly, thanks to the people who turned up to my (f

Re: [ubuntu-uk] Improving Support

On 27/05/2010 19:12, Matthew Daubney wrote: > > That's quite a long list! Here's an interesting side question, what > would help motivate you to improve the way you support people? How do > you think it could be improved? > I used to do paid support, mainly windows but also os x and sometimes

Re: [ubuntu-uk] Improving Support

Matthew Daubney wrote: > Hello, > > First of all a brief apology for not sorting this out sooner, moving > house has taken somewhat longer than I originally intended. I'm hoping > to start getting things back on track now. > > Secondly, thanks to the people who turned up to my (frankly awful) talk

Re: [ubuntu-uk] Improving Support

On 25 May 2010 10:34, Matthew Daubney wrote: > Hello, > > > > What drives you to help support random strangers for no reward? Someone > pointed out to me at Oggcamp that understanding this may be the crux of > being able to actually help drive people to improve. > > I've had a sit down, a cup of

Re: [ubuntu-uk] Improving Support

Hi Matt So really, what drives you to support people? When I receive support Im extremely grateful, so the best way to show gratitude is by reciprocating that support. > What, in your own opinion, > could be done to help motivate yourself to do better? > Learn more, and then be able to share

Re: [ubuntu-uk] Improving Support

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 27/05/10 19:12, Matthew Daubney wrote: [snip!] > That's quite a long list! Here's an interesting side question, what > would help motivate you to improve the way you support people? How do > you think it could be improved? That's a much more diff

Re: [ubuntu-uk] Improving Support

On Thu, 2010-05-27 at 00:17 +0100, James Tait wrote: > Matthew Daubney wrote: > [snip!] > > Secondly, thanks to the people who turned up to my (frankly awful) talk > > at Oggcamp on this subject. Next time I have a chance to talk about what > > I'm trying to achieve I _should_ be able to do it bet

Re: [ubuntu-uk] Improving Support

I like to think that if you can help people with things that you understand but they don't then they might help you in the future in kind... I understand absolutely zilch about cars, for instance, so if I can assist somebody in getting through their trauma with computers should something go wrong w

Re: [ubuntu-uk] Improving Support

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Daubers, Matthew Daubney wrote: [snip!] > Secondly, thanks to the people who turned up to my (frankly awful) talk > at Oggcamp on this subject. Next time I have a chance to talk about what > I'm trying to achieve I _should_ be able to do it better!

[ubuntu-uk] Improving Support

Hello, First of all a brief apology for not sorting this out sooner, moving house has taken somewhat longer than I originally intended. I'm hoping to start getting things back on track now. Secondly, thanks to the people who turned up to my (frankly awful) talk at Oggcamp on this subject. Next ti