Public bug reported: Ubuntu is frozen and I can't do anything with the mouse and keyboard. The music player is still running. SSH and FTP server still work.
I followed the directions from this link to collect multiple files via ssh when the system is frozen: * https://wiki.ubuntu.com/X/Troubleshooting/Freeze Here are some files that I took: * dmesg (dmesg > dmesg.txt) * ~/.local/share/xorg/Xorg.0.log (I can't find /var/log/Xorg.0.log file) * /var/log/syslog * /var/log/kern.log * /var/log/boot.log This happened a few days ago, I got a lot frozen on my computer. This is the last frozen log I took after a few days I didn't use it, maybe my sister use this computer for some work. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: xserver-xorg-video-amdgpu 18.0.1-1 ProcVersionSignature: Ubuntu 4.15.0-42.45-generic 4.15.18 Uname: Linux 4.15.0-42-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.5 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Sat Dec 8 14:53:21 2018 DistUpgraded: Fresh install DistroCodename: bionic DistroVariant: ubuntu DkmsStatus: virtualbox, 5.2.18, 4.15.0-39-generic, x86_64: installed virtualbox, 5.2.18, 4.15.0-42-generic, x86_64: installed virtualbox-guest, 5.2.18, 4.15.0-39-generic, x86_64: installed virtualbox-guest, 5.2.18, 4.15.0-42-generic, x86_64: installed GraphicsCard: Advanced Micro Devices, Inc. [AMD/ATI] Vega [Radeon Vega 8 Mobile] [1002:15dd] (rev c8) (prog-if 00 [VGA controller]) Subsystem: Micro-Star International Co., Ltd. [MSI] Vega [Radeon Vega 8 Mobile] [1462:7b07] InstallationDate: Installed on 2018-11-19 (18 days ago) InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) MachineType: Micro-Star International Co., Ltd MS-7B07 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-42-generic root=UUID=e2604b01-b9bf-411e-9836-0832a9f3a7cb ro SourcePackage: xserver-xorg-video-amdgpu UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 09/21/2018 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 3.B1 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: A320M PRO-VH PLUS (MS-7B07) dmi.board.vendor: Micro-Star International Co., Ltd dmi.board.version: 1.0 dmi.chassis.asset.tag: To be filled by O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Micro-Star International Co., Ltd dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3.B1:bd09/21/2018:svnMicro-StarInternationalCo.,Ltd:pnMS-7B07:pvr1.0:rvnMicro-StarInternationalCo.,Ltd:rnA320MPRO-VHPLUS(MS-7B07):rvr1.0:cvnMicro-StarInternationalCo.,Ltd:ct3:cvr1.0: dmi.product.family: To be filled by O.E.M. dmi.product.name: MS-7B07 dmi.product.version: 1.0 dmi.sys.vendor: Micro-Star International Co., Ltd version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.91-2 version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.5-0ubuntu0~18.04.1 version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.5-0ubuntu0~18.04.1 version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4.2 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2 ** Affects: xserver-xorg-video-amdgpu (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug bionic ubuntu ** Attachment added: "Some of the log files I mentioned above" https://bugs.launchpad.net/bugs/1807490/+attachment/5220239/+files/log.tar.gz -- You received this bug notification because you are a member of Ubuntu-X, which is subscribed to xserver-xorg-video-amdgpu in Ubuntu. https://bugs.launchpad.net/bugs/1807490 Title: Ubuntu is frozen and can't do anything using the keyboard and mouse To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-amdgpu/+bug/1807490/+subscriptions _______________________________________________ Mailing list: https://launchpad.net/~ubuntu-x-swat Post to : ubuntu-x-swat@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-x-swat More help : https://help.launchpad.net/ListHelp
