Re: [uknof] SkyQ VoD Downloading Issues

2021-06-04 Thread Paul Mansfield
If it's because sky's systems really don't like seeing many clients behind the same ipv4 address, then the obvious questions are: Does sky q support IPv6 clients, and if it does, are your customers dual stack, and if not why not?

Re: [uknof] SkyQ VoD Downloading Issues

2021-06-04 Thread Paul Mansfield
On Fri, 4 Jun 2021 at 14:25, João Basto wrote: > The behaviour is that when a user attempts to download a on-demand content in > their SkyQ device the download gets interrupted mid-way and never finishes > the download. my first thought is PMTUd. Does the download always stall when a significan

Re: [uknof] SkyQ VoD Downloading Issues

2021-06-04 Thread Ali Clubb
Hi João, This sounds familiar to me, but it was a while back so forgive me if I can't remember all the details. If I remember correctly though, I encountered this whilst working for an ISP that did mainly CGNAT for their customers. They would take their CGNAT customers and NAT them through a pool

[uknof] SkyQ VoD Downloading Issues

2021-06-04 Thread João Basto
Good Morning, We have been experiencing customer issues frequently by SkyQ users with issues downloading on-demand content. Work-around's we have in place seem to be "hit and miss" as in they will work for some users, but not for others. The behaviour is that when a user attempts to download a o