Hi,
I am writing to see if you are currently available for a position in Tampa, FL. I am looking for Service Management support. If you or anyone you may know of is interested, please email me at your earliest convenience. Service Management support Location: Tampa, FL Duration: 6+ Months Job Purpose . Responsible for analysis, design and implementation of core service management processes under the guidance of the Global Process Manager. . Manage smooth deployment of the processes across regions and operating companies. . Liaison with customer during deployment and ongoing process management. . Resolve conflicts/escalations with service providers / business and 3rd party vendors. . Act a SPOC for all service management issues in the region responsible. . Identify and drive service / process improvements. . Responsible for process governance in the regions responsible (process review and reporting) . Measuring, recording, analyzing and improving customer satisfaction . Drive continual service improvements across all processes PERSON SPECIFICATION Essential Capabilities The following general capabilities will be required: . Good interpersonal skills, with the ability to communicate clearly and effectively. . Identify the work required and organise, facilitate and / or perform the work with only minimal guidance from senior management . Good analytical skills; a structured and methodical approach . Highly organised, with the ability to plan for short, medium and long-term objectives . Strong service attitude; builds lasting customer relationships, strives for efficiency and effectiveness. . Commitment to Quality Standards and continuous improvement. Specialist Skills and Knowledge The person selected for this position must be able to show that they have relevant practical experience of: . Proven Service Delivery experience (at least 8 years) in a large scale and diverse environment, with a particular emphasis on the analysis, design, implementation and sustenance of service management processes and relevant tool sets. . Knowledge and use of Service Management tools. . An understanding of Customer's business and their relationship with the IT services enabling them. . Certification - ITIL V2 Service Manager/ ITIL V3 Expert Level / Practitioners or Service capability modules in V3 Desirable Skills and Knowledge . Strong in ITIL based Service Management Processes . Proficient in using Service Management tools . Functional Knowledge of ITSM tools like BMC Remedy, HP Service manager or IBM Tivoli **Please provide me the following details with updated resume in word format ** Full Legal Name: Address: Home No: Cell no: Email Address: Work Authorization: How soon can you join? Do you have any ongoing interviews at hand? You will be travelling or relocating? Availability for In-person Interview at own expenses? SSN (Last Four Digits): Why do you want to leave your current Project/Job? Education and year completed? Expected Hourly Rate (All Inclusive)? ADVthanksANCE, Vikas Jain <http://www.bitsft.com/> Bitsoft International, Inc. 3421Goldfinch Drive Naperville, Illinois 60564 (630) 364-1839 <mailto:vi...@bitsft.com?subject=e-mail%20signature> E-mail, <http://www.linkedin.com/in/vikasrjain> LinkedIn, <http://twitter.com/vikasrjain> Twitter, Facebook <http://www.facebook.com/vikasRjain> SkillGalaxy <http://www.skillgalaxy.com/> , StaffingCorner <http://www.staffingcorner.com/> , ( <http://www.bitsft.com/Career.aspx> WE'RE HIRING!) We are "Certified Minority Owned Business Enterprise" P Save trees, Print Only When Necessary We respect your online privacy. This is not an unsolicited mail. Under Bills.1618 Title III passed by the 105th US Congress this mail cannot be considered Spam as long as we include contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply with: REMOVE" in the subject line and your ID will be removed from our mailing list. We are sorry for the inconvenience caused to you. -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To post to this group, send email to us_itgro...@googlegroups.com. To unsubscribe from this group, send email to us_itgroups+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/us_itgroups?hl=en.
