Dear, If you have anyone with you for the following position, please send the suitable resume along with Contact Details, Kindly share suitable resumes ASAP to gourav.jayas...@nityo.com
*Role : IVR QA Analyst* *Location : Torrance, CA* *Duration : 12 months+* *Responsibilities include:* • Partner with QA CoE to create and execute a test practice strategy which aligns to needs of the organization • Use Kaizen QA and testing services and partner with Quality Assurance Governance to improve quality within delivery channel • Manage testing service delivery through a team of employees and non employees QA leads and testers • Coach and develop team members on QA/testing industry standards and best practices • Measure and evaluate performance of test team (including outsourced testing teams) • Drive organizational change related to Testing Service strategy *REQUIRED SKILLS/EXPERIENCE:* • Experience in successfully setting up a test practice or Test Center of Excellence (TCoE) for large fast-paced financial organizations • Must have experience managing test plans/teams/outsourced partners on Telephony and more specifically IVR related projects. • Proven ability to lead a TCoE organization in supporting delivery of quality IT solutions in a cost effective manner. • 8+ years of increasing levels of responsibility for QA and testing of IT solutions from small to large project • 5+ years of experience leading all phases of QA effort required to execute large enterprise projects impacting multiple large enterprise legacy systems • Experience managing, leading and testing within Waterfall, RUP, and/or Agile Scrum SDLC methodologies • Experience in evaluating Test Automation, Performance Testing, and Test Data Management solutions • Experience with defining and measuring Quality metrics • Managed an outsourced QA team involved in all aspects of testing • Developed test approaches / strategies for large scale enterprise projects • Hands-on experience with manual testing • Experience testing various integration methods (Web services, batch) • Experience identifying and analyzing quality risks • Experience determining testing scope using risk-based testing approach • Experience preparing, managing time estimates and fixed bid deliverables (SOW) • Experience assessing risk to schedule, cost, or quality on project and testing engagement • Excellent communication (written, verbal) • Organizational, planning, and analytical skills • Ability to work in a collaborative “team-oriented” environment *Preferred/Desired Skills: (Not required)* • Experience with any of the following would be a plus: • Salesforce and/or Siebel Platform • CRM • Telephony/IVR/Reporting • Collections • Data Warehouse, Informatica, Hyperion, Security testing • Rules Engine – understand concept and how to build scenarios around it • Automotive Finance experience • Knowledge / Experience in use of HP Testing Tools (Quality Center, Unified Functional Test (UFT 11.52), Performance *Thanks & Regards,* Gourav Jayasval gourav.jayas...@nityo.com <sha...@nityo.com> www.nityo.com *Disclaimer:* http://www.nityo.com/Email_Disclaimer.html -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at https://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
