*Position 1: L2 Support (several openings available)* *Client location: Framingham, MA*
*Duration: Long term – 14+ Months contract* ****************************************** *L2 Support * *Targeted Shifts* (2)- 7 AM – 4 PM (2) 4 PM – 1 AM (1) 1 AM – 10 AM Regular or rotating weekend shift work may be required *L2 Support* Regular or rotating weekend shifts may be required *Function:* • Deliver Level 2 LAN/WAN technical support - Wide Area Routing and Local Area Switching Architecture and troubleshooting: • Provides daily troubleshooting support for Routing and Switching Services for global infrastructure. • Routing and Switching route cause analysis (RCA) for Day 2 operations supporting identification and resolution for network events. • Work assigned tickets to determine the point of failure and resolve problems remotely utilizing available tools and other Operation Center resources. • Work & escalate problems effectively in order to meet customer SLA's (service level agreements); escalate to L3 engineers or Management if unable to resolve the issue. • Direct Field Engineers as required to resolve and/or confirm operation of network equipment. • Perform problem management and root cause analysis for customers as required. • Maintain all assigned tickets with up to date information in our ticketing system. • Provide escalation support to L1 members of network team • Support service quality metrics. • Perform on-call rotation. *Industry Knowledge:* • Cisco Routing and Switching IP Troubleshooting Standards • Computer Networking • Fiber Optics • LANS/WANS • Switches – Cisco Catalyst platform (VLANs, trunking) • Wiring Standards • Solid understanding of routing protocols (IGRP, EIGRP OSPF, BGP and other related technologies (Multicast, IP Video and IP Telephony) • Have extensive work experience in configuration and troubleshooting LAN Routing Protocol, Trunking, ISL and 802.1q, VLAN, Ether Channel, STP, Layer 2 Protocols, IP addressing • Extensive experience with Cisco Routers (2500/2600/2800/ 3200/3600/3800/7200/7500) and Catalyst Switches 4500/3500/2900/6500) • Strong working knowledge of Cisco wireless: Access points, Wireless LAN Controllers, WCS. • Strong working knowledge of Nexus 5000/7000 • Cisco CCNP R/S required, or close to obtaining. • Strong familiarity with Cisco tool sets • 3 to 5 years of relevant experience required. • Possesses a high degree of system level troubleshooting • Excellent oral and written communication skills • Ability to work in a team environment and willingness to assist and effectively communicate with individuals across the organization. • Good Telephone manner and customer communications skills. *Thanks* *ATTY* Phone: 972-514-3350 -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To post to this group, send email to us_itgroups@googlegroups.com. To unsubscribe from this group, send email to us_itgroups+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/us_itgroups?hl=en.
