*Hi,*
*Hope you’re doing great. I’m sharing one requirement with you because I think you are the perfect consultant for this profile as I’ve seen your resume. So if you’re interested in this opportunity please let me know about that. I’ll provide you the best rate in the mark.* *Business Analyst / Solution Design Consultant Location: Pleasanton, CA* *Client: TCS* *Long Term Contract* *Technical/Functional Skills * · Experience in Requirement gathering, designing Use Cases and developing process based solutions · Experienced in Call Center Technologies and IVR automation · Enterprise Systems Integration experience with Contact Center IVR and helpdesk Applications, IR Call flows, VUI design and web services · Enterprise systems integration experience to include mainframe and distributed systems · Experience in analysis, design, development, and deployment of large scale multi-tier enterprise application systems · Strong written and verbal communication · Experience with Microsoft Office Suite of tools · Knowledge of SOAP/XML/WS Security · Ability to thrive in dynamic, fast-paced software development environment · Experience in all phases of software development lifecycle including design, configuration and development, testing and implementation *Roles & Responsibilities:* · Establish and maintain technical relationships between various stakeholders across multiple work groups to enhance existing call center site functionalities and troubleshoot issues that arise before/during/after deployment · Act as the single point for contact for work intake. · Create, manage, and update business requirements / solution designs and Change Request as per business needs and ensure technical risks/issues are well documented and communicated to project Stakeholders. · Communicate specifications and guidelines to ensure multiple simultaneous and inter-dependent deployments are managed well *Shubhangi Sharma United Software Group Inc.. 565 Metro Place South. Suite # 110 Dublin, OH 43017 Phone: 614-495-9222, Ext- 448 Fax: 1-866-764-1148 shubhang...@usgrpinc.com <shubhang...@usgrpinc.com> www.usgrpinc.com <http://www.usgrpinc.com/>* To unsubscribe from this mailing, please reply to this email with the word UNSUBSCRIBE <techsupp...@usgrpinc.com,pan...@usgrpinc.com?subject=UNSUBSCRIBE%E2%80%9D.>in the subject line, or click here. *USG is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.* -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at https://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
