Dear All,

Just to add to what Kevin said in his email - if you have specific licensing 
questions about your particular position, please do email support. If you've 
already emailed support - thank you, you've done the right thing. Please be 
patient as we work our way through the large volume of mail received. We will 
get to you, just as soon as we can. I would ask, please don't resend your email 
if we haven't yet replied. This just makes the queue even longer and slower to 
get through. If you got the support autoreply, we got your ticket. 
Furthermore... please don't email my personal email instead of 
supp...@livecode.com. It will delay your answer rather than speeding it up and 
you do run the risk of it drowning altogether. I do my best to rescue items 
sent to my personal inbox and forward them to support, but due to the very 
large volume in that inbox, things can get missed when I'm very busy.

Warmest regards to all,

Heather

Heather Laine
Customer Services Manager
LiveCode Ltd
www.livecode.com



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