Joe,
After some unintentional, but IMO painfully personal comments on this
List, if I were Kevin, I wouldn't be visiting this List for a while.
Your should email Support or Heather directly. You'll get a much
faster response.
HTH
On Mon, Mar 8, 2010 at 11:42 AM, Joe F. wrote:
> Hi Kevin,
>
> I
Hi Kevin,
I'm sorry, I missed this entire line of messages until tonight so I
didn't know about the complications until now.
I still haven't received DVDs, letter, or anything and it's nearly two
weeks since this email.
I was just wondering when they might show up and sitting down to
inqu
Bill was a professional. Perhaps to the point where it contributed to
his death. He continued to work and refused to go into hospital at one
point despite both Kevin and I begging him to do so, because he had
work deadlines to meet. He went to the emergency room after he had
completed the w
On 26/02/2010 06:02, Alejandro Tejada wrote:
Kevin Miller wrote:
Bill was sick for a long time before he died
This means that Bill was already feeling sick,
when he participated in this mail list, last december.
Nothing in the messages that he wrote, could
have suggested his health p
On 26/02/2010 00:12, Kevin Miller wrote:
Richmond,
I'm certainly not using those events as an excuse. I'm simply stating a fact
which is true, for those of you that are interested. You can accept that or
not. I have apologized for the situation with respect to the DVDs, it is
inexcusable.
We kn
Kevin Miller wrote:
>Bill was sick for a long time before he died
This means that Bill was already feeling sick,
when he participated in this mail list, last december.
Nothing in the messages that he wrote, could
have suggested his health problems.
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> If this
> applies to you feel free to contact me directly, off list.
oops.
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On Feb 25, 2010, at 4:12 PM, Kevin Miller wrote:
...
> If you have not received your DVD you will have received a letter from us
> today offering you an estimated delivery time and year's free license
> extension. If you have not received the DVDs nor a letter, your DVD shipped
> some time ago and
They did not do their best and they have acknowledged it and promised to
correct it next year.Do I accept their apology? Of course I do! What do I
gain by bashing a great small company serving a very intimate (sometimes
maybe too intimate) clientele and are not trying to get rich on every
transacti
Richmond,
I'm certainly not using those events as an excuse. I'm simply stating a fact
which is true, for those of you that are interested. You can accept that or
not. I have apologized for the situation with respect to the DVDs, it is
inexcusable.
We knew going into this that we had a lot to lea
On 25/02/2010 23:20, Brian Yennie wrote:
Would anyone be unwilling to just call it a day if RunRev said "we're very sorry
that we were unable to deliver these DVDs in a timely fashion. please accept our apology
this credit towards XYZ and we will still ship your DVD when we can" ?
Quite
Do as I do. Send you yourself a dvd each week, you'll never be disappointed.
Anyway it could be worse, imagine:
- as a slug, I'm in charge to deliver your dvd by hand
- receiving the box but without the dvd
- found a better way to dev cool stuffs during the time you wait
- be burgled while your ey
I probably shouldn't touch this one with a 10-foot (100-foot? 100-meter?) pole,
but...
Perhaps the best solution for everyone would be if Rev just offered up some
combination of refund or store credit. We certainly don't need to be debating
the role of force majeure in this case, but some sort
Jeff Massung wrote:
If I had one complaint, it would be that I have yet to ever see a Rev
engineer on the forums or in this list answering questions and actively
helping users to get all they can out of their product.
They are on the Improve-Rev list, which is open to Enterprise customers.
--
Excuse me? How can RR be perceived as behaving responsibly, when we get
non-responses from queries about shipping status, when it takes more than 6
months for the DVDs to arrive and when there are such disparities (MORE THAN A
MONTH) in shipping. Even if you sub-contract out a part of productio
On Thu, Feb 25, 2010 at 2:16 PM, J. Landman Gay wrote:
> Richmond Mathewson wrote:
>
>
>>>
>> Can't they see just how much damage they are doing themselves by behaving
>> like this?
>>
>
> Can you see how much damage you are doing to the company by posting an
> uninformed tirade on a publicly arch
Richmond Mathewson wrote:
Can't they see just how much damage they are doing themselves by
behaving like this?
Can you see how much damage you are doing to the company by posting an
uninformed tirade on a publicly archived list? Especially when you don't
know what happened?
RR behaved
On 25/02/2010 21:59, Marian Petrides wrote:
Exactly my point, Richmond. That's why I passed up on the deal. And I didn't
even get the chance to avail myself of the simulcast (or to attend the
conference itself) because of time constraints. The ONLY benefit I will get out
of what I paid will b
Exactly my point, Richmond. That's why I passed up on the deal. And I didn't
even get the chance to avail myself of the simulcast (or to attend the
conference itself) because of time constraints. The ONLY benefit I will get out
of what I paid will be when (if?) I get the DVDs.
Not a happy camp
Save what?
As I am still waiting for an awful lot of what I paid for last year I
don't feel like
paying more money for stuff that will either never materialise or will,
but when it
does it is so out of date it is not worth having . . .
"Free Bonuses"
Once bitten, shy ever afterwards.
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