Need Help Please

Dear Sirs: I have been using open office now for several years. I really like the program. It is great. Recently (about 2 weeks now) it is giving me problems. I downloaded 4.1.2 to upgrade to a newer version. I have downloaded and uninstalled this program 4 times now. I follow the instruct

Crashes

ve several important documents that I need. Thank you in advance for any help you can give me. Sincerely Jeannette Lindsay