When attempting to create a template the process fails.  It has been suggested 
to run virt-sysprep manually and see why it it failed.  Specifically, I have an 
Ubuntu 20.04 machine that doesn't boot properly even if the the template 
process does finish without error.  I have tried creating the template several 
times as a test.  about 80% of the time the template creation fails outright 
for qemu errors.  The other 20% "appear" to work but the system boots to a grub 
emergency prompt

Can someone clarify the process?
I know you can run the command: virt-sysprep -d <name_of_vm>

1. Where do you run it from?  The hypervisor host or the management engine?
2. What account do you need to use? What is the authentication username and 
password?

I also think I read somewhere that you should refrain from using root.  
Anything else to know?

Anything else to try regarding the grub prompt?

Thanks.
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