After tons of debugging...we found the issue. The user had in his Trash, a subdirectory without an actual parent. He had Trash.Contacts.Calendar as a maildir but Trash.Contacts was not an actual directory. As soon as we removed that directory from the Trash and recreated the profile, Outlook went past the FolderSync and onto an actual Sync. Number of messages had no effect. This is either a bug in SOGo or in Outlook. On Tue, May 24, 2016 at 10:31 PM, "Qmail" wrote: Furthermore I might add that syncing the account via Android phone works fine. Just not in Outlook. Are there different EAS settings required for optimal sync of Outlook ? On Tue, May 24, 2016 at 02:18 AM, Thomas (aon) Fuehrer wrote: You have to verify the ServerId and ParentId relationship of *ALL* mail-folders.
On Monday, May 23, 2016 20:47 CEST, ""Qmail"" (qm...@top-consulting.net (mailto:qm...@top-consulting.net)) wrote: It looks like this: 1 oc10_testdomain_lan_28ae_1cf350a8_0 20 mail%2F1f0a2428afd7ca538ec40000a63ae627 0 INBOX 2 Is there something special about this account ? How come others work just fine ? On Mon, May 23, 2016 at 02:24 PM, Thomas (aon) Fuehrer wrote: OK, then have a close look into the FolderSync response. Check whether ParentId is either 0 or point to a valid ServerId. You can send me an extract from your sogo.log and I'll have a look. Regards, Thomas Am Montag, 23. Mai 2016 17:12 CEST, ""Qmail"" (qm...@top-consulting.net (mailto:qm...@top-consulting.net) (mailto:qm...@top-consulting.net (mailto:qm...@top-consulting.net))) schrieb: There are no such requests. Only . I removed the user entirely using sogo-tool remove and from Outlook. I then re-added the account to Outlook and it added just fine - came up right away with 'All folders are up to date' In sogo logs, the only post Outlook does is: May 23 10:52:22 sogod [10414]: |SOGo| starting method 'POST' on uri '/SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=b...@testdomain.com (mailto:b...@testdomain.com) (mailto:b...@testdomain.com (mailto:b...@testdomain.com))&DeviceId=F61F834D9A4B441DAF76A478712AEE71&DeviceType=WindowsOutlook15' May 23 10:52:24 sogod [10414]: 195.24.238.40 "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=b...@testdomain.com (mailto:b...@testdomain.com) (mailto:b...@testdomain.com (mailto:b...@testdomain.com))&DeviceId=F61F834D9A4B441DAF76A478712AEE71&DeviceType=WindowsOutlook15 HTTP/1.1" 200 1417/13 1.380 - - 1M It replies with a long response for: Other devices/Outlook also send Cmd=Sync, but not on this account. Even if I hit Send / Receive, all I see is the above: Cmd=FolderSync Thanks On Mon, May 23, 2016 at 05:54 AM, Thomas (aon) Fuehrer wrote: Hi! is not meaningful here, it will only find data on new profiles or if there are changes to the folder hierarchy. Search for requests and their responses when you recreate the account or after you used sogo-tool manage-eas resetfolder. Regards, Thomas On Sunday, May 22, 2016 21:12 CEST, ""Qmail"" (qm...@top-consulting.net (mailto:qm...@top-consulting.net) (mailto:qm...@top-consulting.net (mailto:qm...@top-consulting.net)) (mailto:qm...@top-consulting.net (mailto:qm...@top-consulting.net) (mailto:qm...@top-consulting.net (mailto:qm...@top-consulting.net)))) wrote: Well, we ran more tests and here's the EAS response for Outlook 2013: May 22 14:54:52 sogod [8860]: EAS - response for device 5E79CCA89F054884A128928537618624: 1 oc10_testsever_lan_1009_1cef97c8_0 0 However, I think the issue is related to the number of messages in the user's Inbox. For example, when attempting to view the Inbox in SOGO webmail, it takes a solid 8-9 minutes to display it. Debugging that behavior, shows this IMAP command to be responsible for this delay: UID SORT (REVERSE DATE) UTF-8 NOT DELETED The user has about 70 000 messages in his Inbox and I'm assuming that takes a while. SOGO webmail keeps spinning while that command completes and eventually displays the messages. EAS, from what I see just displays data it finds in SQL but it returns empty so that's why it shows 'Folders are up to date' right away. Is this a bug ? Shouldn't EAS hold while the Inbox gets sorted ? On a related note, wouldn't it be faster to not have the IMAP server sort the messages but rather pull them all and sort them in the application ? Thank you On Sat, May 21, 2016 at 04:23 AM, Thomas (aon) Fuehrer wrote: Recreate the profile in outlook with SOGoEASDebugEnabled = YES and look into sogo.log to see what sogo send to the Client. Regards, Thomas Am Freitag, 20. Mai 2016 21:49 CEST, ""Qmail"" (qm...@top-consulting.net (mailto:qm...@top-consulting.net) (mailto:qm...@top-consulting.net (mailto:qm...@top-consulting.net)) (mailto:qm...@top-consulting.net (mailto:qm...@top-consulting.net) (mailto:qm...@top-consulting.net (mailto:qm...@top-consulting.net))) (mailto:qm...@top-consulting.net (mailto:qm...@top-consulting.net) (mailto:qm...@top-consulting.net (mailto:qm...@top-consulting.net)) (mailto:qm...@top-consulting.net (mailto:qm...@top-consulting.net) (mailto:qm...@top-consulting.net (mailto:qm...@top-consulting.net))))) schrieb: We have a user with 70 000 messages in his Inbox that fails to sync via ActiveSync and Outlook 2013. There are no errors anywhere, Outlook shows: All folders are up to date but no data gets sent over. There are also no errors in the logs. The EAS related settings are: WOWorkersCount = 120; SOGoMaximumPingInterval = 3540; SOGoMaximumSyncInterval = 3540; SOGoInternalSyncInterval = 60; SOGoMaximumSyncWindowSize = 512; SOGoMaximumSyncResponseSize= 4096; WOWatchDogRequestTimeout=60; SxVMemLimit = 6100; Any ideas ? Thank you -- users@sogo.nu (mailto:users@sogo.nu) (mailto:users@sogo.nu (mailto:users@sogo.nu)) (mailto:users@sogo.nu (mailto:users@sogo.nu) (mailto:users@sogo.nu (mailto:users@sogo.nu))) (mailto:users@sogo.nu (mailto:users@sogo.nu) (mailto:users@sogo.nu (mailto:users@sogo.nu)) (mailto:users@sogo.nu (mailto:users@sogo.nu) (mailto:users@sogo.nu (mailto:users@sogo.nu)))) https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists)) (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists))) (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists)) (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists)))) -- users@sogo.nu (mailto:users@sogo.nu) (mailto:users@sogo.nu (mailto:users@sogo.nu)) (mailto:users@sogo.nu (mailto:users@sogo.nu) (mailto:users@sogo.nu (mailto:users@sogo.nu))) (mailto:users@sogo.nu (mailto:users@sogo.nu) (mailto:users@sogo.nu (mailto:users@sogo.nu)) (mailto:users@sogo.nu (mailto:users@sogo.nu) (mailto:users@sogo.nu (mailto:users@sogo.nu)))) https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists)) (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists))) (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists)) (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists)))) -- users@sogo.nu (mailto:users@sogo.nu) (mailto:users@sogo.nu (mailto:users@sogo.nu)) (mailto:users@sogo.nu (mailto:users@sogo.nu) (mailto:users@sogo.nu (mailto:users@sogo.nu))) https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists)) (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists))) -- users@sogo.nu (mailto:users@sogo.nu) (mailto:users@sogo.nu (mailto:users@sogo.nu)) (mailto:users@sogo.nu (mailto:users@sogo.nu) (mailto:users@sogo.nu (mailto:users@sogo.nu))) https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists)) (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists))) -- users@sogo.nu (mailto:users@sogo.nu) (mailto:users@sogo.nu (mailto:users@sogo.nu)) https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists)) -- users@sogo.nu (mailto:users@sogo.nu) (mailto:users@sogo.nu (mailto:users@sogo.nu)) https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) (https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists)) -- users@sogo.nu (mailto:users@sogo.nu) https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) -- users@sogo.nu (mailto:users@sogo.nu) https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) -- users@sogo.nu (mailto:users@sogo.nu) https://inverse.ca/sogo/lists (https://inverse.ca/sogo/lists) -- users@sogo.nu https://inverse.ca/sogo/lists
