RE: Sender needs help with false positive

2017-08-08 Thread Jacek Osuchowski
It did. At first I couldn't figure out why it was HTML because the software was sending plain text message. When I realized it was sendgrid tracing method that was converting the messages to HTML in order to embed the img tag so I turned off the tracing. -Original Message- From: Dianne S

RE: Sender needs help with false positive

2017-08-07 Thread Jacek Osuchowski
David, Thanks a lot. I will try to modify the email text to have more 'meat on the bone'. I am just surprised email with no links, no adds, no attempts to sell anything can be interpreted as a spam. That img in the email is a tag from SendGrid email services used to trace the emails. I don't know

RE: Sender needs help with false positive

2017-08-07 Thread Jacek Osuchowski
false positive Hi, On Mon, Aug 7, 2017 at 6:56 PM, Jacek Osuchowski wrote: > We use emails to allow users to reset their passwords to our website. > We send very brief emails containing the reset password. Example between >>>>: > >>>>>> > Your passwo

Sender needs help with false positive

2017-08-07 Thread Jacek Osuchowski
We use emails to allow users to reset their passwords to our website. We send very brief emails containing the reset password. Example between : > Your password to access your account is: S]U3bC7k Upon successful login you may change your password by going to Modify Account / C