*Greetings,*


I'm Pankaj from Technology Resource Group.

Hope you are doing great Today…

I have an opportunities with me you might be interested, Please review the
Job specifications below and let me know if interested.

For Immediate consideration please *call @ 408-709-1760 Ext : 9855*, You
can also mail me at *pankajsi...@tresourceinc.com
<pankajsi...@tresourceinc.com>*



*Requirement:*



*Title*:                     Genesys Call Center Admin

*Type*:                     6 Months + Extension

*Location*:              Carlsbad, CA



*      Requirements (Must Have)*

·         Requires a minimum of  2 years of relevant experience in a Call
Center environment using Genesys call center applications with Avaya phone
switches.

·         Must be familiar with Avaya Call Routing, Avaya Vectoring and
Genesys application version 8.0 and above. Particularly Avaya Site
Administration tool, CMS Supervisor, One-X communicator, Genesys
Administrator, Configuration Manager, Solution control Interface, CC
Analyzer and Hyperion Reporting environment,



*Requirements (Desired)*

·         Genesys Multimedia applications such as Interaction Server,
Contact Server, Email Server, Chat Server, Genesys Communication Server for
Siebel

·         Exposure to Avaya EMC applications

·         Verint Call Recording and WFM applications

·         Integration to SalesForce.Com and other CRM systems



*Best Regards..*

Pankaj Singh | Sr. Recruiter

Technology Resource Group Inc.
1700 Park St, Unit 212, Napervills, IL, 60563

Office: (408)-709-1760 Ext : 9855, Cell: (408) 502-5374

G talk: <http://www.tresourceinc.com/> pankajsingh.recruiter |
pankajsinghKIET2010| Fax: 408-213-8316

pankajsi...@tresourceinc.com | pan...@tresourceinc.com |
www.tresourceinc.com

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