We use Datalink for our NetBackup support and I can't recall a case that I've
filed with them that I wasn't completely satisfied with their support. They're
very knowledgeable about the product, and quite a few have experience outside
of just NetBackup (unix, switches, data domain, etc).
For
Our environment uses Datalink for support on Netbackup, our Protectier VTL and
our STK L700 tape library. For the most part support is like that with any
other 3rd party vendor. Sometimes you get a good technician and sometimes you
get a bad one.
I should also note though that some of the
Does anyone in this forum use Datalink for NetBackup support. Can you comment
on your satisfaction with Datalink supporting NetBackup. We are looking into
this option for monetary reasons.
TIA,
Mike Wigington
___
Veritas-bu maillist -
priority
one calls, so I can't comment on immediate help...
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Mike
Wigington
Sent: Tuesday, August 19, 2008 10:19 AM
To: veritas-bu@mailman.eng.auburn.edu
Subject: [Veritas-bu] Using Datalink for NetBackup
