Hello list,

So a few days ago, I had emailed the list regarding an issue I was having
with the keyboard disappearing in iOS. Be it in dictation or with in my
case, touch typing. It only started since upgrading in iOS 11.X.

I called Apple accessibility and explained my issue. I did think at first it
was perhaps a new feature with V 11.X, but as I found it to be so disruptive
with my usual way of interacting with the keyboard, I thought maybe it
really was a bug or maybe a setting I had overlooked that I could hopefully
change. 

In any event, the Accessibility rep did confirm that it was a new behavior
in iOS 11. That if one engaged the dictation with the two finger double tap
in the edit field and did the same to stop dictation, the keyboard would
remain. Indeed, we tried this and at least while on the phone with him, the
keyboard maintained its presence. 

I am quite nearly certain that the keyboard had disappeared on me when touch
typing and with the two finger double tap, but as I couldn’t reproduce it
with him at that time in that way… However, when double tapping the little
dictate button next to the spacebar made the keyboard disappear every single
time. 

I expressed my frustration with this new behavior as with an iPhone at
least, having to use the two finger double tap to start/stop dictation
almost forces one to use the phone with two hands rather than just one
(usually the thumb for me) making the convenience of a one handed device
moot. 

There are so many times in a day where one interacts with their iPhone. I
would guess in the hundreds if you take the time to consider all the texts,
queries, replies, status updates and so on and all the times you have to go
back and spell check. Not to mention if you have to pronounce words in
another language. Be it a name, nickname, city, etc. Plus all the other
scenarios of ambient noise or dictation simply being wrong. This new
step/feature was really becoming annoying and disruptive with its one extra
step now having to double tap on the keyboard button to bring it back every
single time if you didn’t use the two finger double tap to start/stop
dictation.

Anyway… as you can see, for me at least who uses my phones for personal as
well as for business purposes, it’s really impacted the way I use my phone.
I’m for now trying to remember to do the double finger tap for dictation,
but not only is muscle memory a hassle, but it’s just awkward and not as
convenient than just using the thumb of the hand that you’re holding the
phone in to start/stop dictation. 

The Apple rep said that feedback is welcome and if it’s an issue they hear
enough about, it may be something they would consider for the future.
Improving the user experience, etc. Even a simple toggle to enable or
disable this behavior would be appreciated since I guess on an iPad, it may
be a more natural way to engage dictation. 

So… if you’re like me where this one seemingly little change with the
keyboard on iOS 11 is making itself quite noticeable and not in a good way,
I would encourage you to reach out to Apple or the accessibility team to let
them know your frustrations as well.

Thanks,

Cristobal

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