Ok, I have some more to report about Dish. I have been working with them all afternoon on several issues and I will try and outline them in this message.
First issue: When I called Dish last Saturday to ask them about the service I asked the representative if I would be able to have the text to speech feature in our bedroom and my office as well as having it in the living room. He told me that I would and that was the main reason why I decided to make the switch from DirectTV at this time. Well after spending more than an hour and a half in a chat session with another representative trying to enable this feature I finally gave up and decided to wait until we had some sighted help which happened shortly there after. Our friends did not see any accessibility option on the bedroom tv so I then called Dish and inquired again about this feature. Are you ready for this? Yes that is right. It is not possible to have text to speech on one of the tvs connected with a Joey, only on the Hopper in the living room. It was at this point that I kind of raised my voice and expressed my extreme displeasure with basically be lead to believe that we would have this capability with Dish. I was then transferred over to an account resolutions specialist(I just love these bogus titles) He then confirmed to me that this feature is not currently possible. I then told him that I was going to go back over to DirectTv because I was very very unhappy with Dish at this point. Second Issue: I then asked him about Audio Description. I told him that I have enabled it on the Hopper but that we have yet received any Audio Description with programs that I know have a descriptive track. He was going to transfer me over to tech support but I told him that this wouldn’t work right now because I did not know if there were currently any shows on that have description. I told him that tonight when I know that there is a show on with description that I would enable the feature and if I still do not get the description that I would call back so that we could troubleshoot this. Final Issue: I then told him about the inadequate accessibility of the Dish Anywhere app. More specifically I explained how when viewing the guide in the app the channel numbers are shown but not the name of the channel or what is currently on a particular channel. I told him the way that this information should be displayed is with the channel number followed by the name of the network and finally with the name of the current program. He did write everything down and submit it ti the team working on the app. Conclusion: I am pretty sure that I am going to go back to DirectTv because the audio description was not an issue with them. It was a very big mistake for me to switch to Dish. Does anyone on the list who uses Dish have any luck with get audio description? I would love to know if it is everyone with Dish that does not get description or if it is just me or my area. Thank You for reading this and I hope that everyone has a great evening. Scott Rumery -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
