Very good suggestions Wayne; this is also what I do, but I've never had such obvious and direct success as you have.
Chip -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Wayne Merritt Sent: Tuesday, May 09, 2017 4:36 PM To: viphone Subject: Getting feedback through the App Store for accessibility issues Greetings. I had an issue with the Walgreens app a few days ago. Walgreens sent out an update which enables 2 factor authentication in the app for added security. I was curious how well this worked with VoiceOver, so when the app came up I went straight into the Account Settings screen. After I provided my Touch ID verification, the security screen came up. This screen asked me to get a code that would be emailed, texted, or called to me. When I double tapped the text code link, the group expanded, and then immediately collapsed. No edit field appeared and no message was sent. After several attempts I turned VoiceOver off and handed my phone to my sighted wife. She was able to request the code and enter it with no difficulty. I then went into the App Store and submitted a 1 star review describing the issue. Last night I got a reply from a Walgreens app developer which thanked me for the feedback. The developer said that since I had authenticated the one time, I would not be asked to do it again. They went onto say that they would give the issue to their engineers and work on a fix for everyone soon. If anyone on list has not updated to iOS 10 yet, then this is a very good reason to do so. The developer was able to respond to my review directly and give the appropriate feedback. This feature was added when iOS 10 came out last fall. Interestingly, the response was not accessible to me on the App Store reviews screen for the app, even though it appeared on screen. I did get an email with the feedback of their comments in full. If anyone comes across any accessibility issues with apps, do what I did and submit a low review in the App Store. The developers and companies do pay attention to those reviews, since they want their over all ratings to be as high as possible. Best, Wayne Merritt -- Connect with me on GoodReads: www.goodreads.com/waynesbooks -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
