Kathy, Your assessments are accurate.
A. In IOS 8.2, I have yet to find a street name for a destination. In addition, fine tuning an address pick up location can also be difficult. I've never found this segment of the app to be ideal. Most often, to have a searched street appear I had to leave the screen by going to another (going to the settings from the home screen, etc.) and then return. For some reason, the screen would appear to refresh and display options, but only sometimes. In addition, the app is buggy with respect to streets with geographic designations such as north, south, east, west, etc. It's inconsistent and unforgiving of anything but an exact match, and sometimes not even that. B. You are correct. Now, one can only request a trip needed right away. Under IOS 8.02, after double-tapping "Now", I confirm there is only an alert sound and the app freezes. There may be unreadable visual content; however there's no way for me to verify this. Regardless, you are correct, the only solution is to close the app in the app switcher and start over. The app failed for me after repeated attempts. (By the way, in IOS 7 I could get the future pickup time feature to work by double tapping and holding the "Done" button on the time chooser screen, but that no longer is a solution because the app now fails far before that point.) C. In addition to your comments, the "Rate Your Trip" feature has never allowed a numerical score, only a text entry. Other users can do both. The default is five stars, so, without very explicit text descriptions, the user has little chance of alerting the company to problems. I have given the app poor ratings in the App Store. I have spoken and corresponded with Mike Spears mikespe...@houstonyellowcab.com who promised a new beta during the summer, but one has not been forthcoming.and now, with IOS 8.02, there are new problems. Even though you're in Austin, Mike might be a good contact. This is not good for the Yellow Cab franchises. In Houston, Uber and Lyft are legal. Their apps are more accessible. The Curb app is also. The competition all have definite disadvantages and I'm inclined to prefer Yellow Cab. With some fairly good effort on their part, they've made improvements in accessibility, notably transport of dog guides with passengers (although their commitment is not absolute; they may have waivered on this recently). They also seem to be making some progress on the subsidized MSP program in Houston, bringing service timeliness more in line with that for cash passengers. But, at least for me, not attending to the problems in this app may alter my ride choices. That may be true for others too. -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Kathy Blackburn Sent: Sunday, October 12, 2014 9:33 PM To: viphone@googlegroups.com Subject: Hail-a-Cab Austin and Hail-aCab Houston Hello, listers: I am thinking some of you iPhone users who live in Austin and Houston may be familiar with the Hail-a-Cab Austin and Houston iPhone apps. I have been using Hail-a-Cab Austin for several years - I started when the iPhone 4 was still hot stuff. When the app first came out, its functionality was great. I could do everything I needed to do. As IOS upgrades came along, things seemed to start breaking. Are any of you having the following problems: a. Searches by Street name or place name do not work Nothing is returned, even for major landmarks. I can request a trip and give a destination only if the place I'm going to is one I have used before If I want to go to a new place, I have to request the trip and leave the destination blank. b. I can only a request a trip that I need right away. If I wanted to request a future trip, for tomorrow morning, let's say, I am unable to do so. When the app was new, the date and time pickers worked properly. Under IOS 7, if the pickers worked at all, then nothing would happen when I hit the "done" button. With the arrival of IOS 8.02, the app responds strangely. If I double-tap "Now", I hear an alert sound, and VoiceOver says there is no content to display on the screen. The only thing I can do at that point is close the app through the app switcher. I checked the product reviews for Hail-a-Cab Austin in the App StoreOnly 47 have been submitted - and I was one of those. 80% of reviewers rated the app with only one star. I have called Yellow Cab about problems with the app for at least a year, with no results. It's hard not to conclude that no one cares about fixing the problems with the app. Have any of you already submitted reviews through the App Store? Have you called Yellow Cab to report any difficulties you are having? Do you have other advocacy suggestions? Please do not suggest that I use Uber or Lyft - they are illegal here. Kathy Blackburn kblac...@austin.rr.com -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. 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