Hello Nancy, Your question is, believe it or not, somewhat vague,
You see, the solution to your husband's problem will greatly depend upon how and why he changed his original iCloud account I.D. There are several ways to resolve this issue. The short answer is that he should just delete the iCloud account currently showing on his phone. Then, he can re-add his current iCloud account to his phone. If, however, your husband had Find My iPhone turned on, at the time he changed his account then, the short answer is that he will need to log into his current iCloud account, preferably on the web, then change his current iCloud account ID back to the original one, then delete the account from the phone, turning off Find My iPhone, in the process. Once done, he can switch back to the new iCloud ID he was using before he began this project. If this all seems too confusing, just make an appointment at the genius Barr, at your local Apple Store, being certain to backup the phone before taking it in to them. They will be glad to, at least, tell you exactly what you need to do in order to get up and running. As far as I know, there is no charge to consult with a genius in the Apple Store. Good Luck, Mark -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Nancy Badger Sent: Thursday, October 22, 2015 2:21 PM To: viphone Subject: Resetting iCloud account on iPhone Hello, This is a question for my husband. He had some trouble with his iCloud account a few months ago. So he changed the account on his computer. Now, his phone will not let him change the account on the phone. The message he gets is "The old account is no longer valid." We tried to call Apple and they will not talk to him about it unless he buys a Apple care package. Does anyone have any suggestions? Thanks Nancy Nancy Badger, Ph.D Assistant Vice Chancellor, Student Services UT Chattanooga Sent from my iPhone with dictation software. Please excuse spelling errors. -- The following information is important for all members of the VIPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your VIPhone list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the VIPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your VIPhone list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
