Upon looking for a customer service number, I came across a community.  It 
seems blind people aren’t the only ones upset with the service.  Find it here
https://forums.att.com/t5/Devices-Troubleshooting/ct-p/DIRECTV_NOW_Troubleshooting
 
<https://forums.att.com/t5/Devices-Troubleshooting/ct-p/DIRECTV_NOW_Troubleshooting>
I never found a number, but there is a live chat.

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