So here's a weird one: we took over a small business account from Vonage.
Vonage was using Onvoy for origination, and we elected to keep the TNs with
Onvoy (through a wholesaler). So the "port" only consisted of Onvoy repointing
traffic for those TNs internally away from Vonage and to our rese
Had similar experiences, but with different vendor.
I would try to open a ticket with ATT to fix their routing. I know, it
won't be easy.
I would also try to speak with Vonage. I wouldn't have the customer
disconnect before calls are flowing correctly.
If this doesn't work, and you wait another day
Sounds like a possible ENUM routing issue if it's bypassing the PSTN. Was
Vonage notified of the port away by Onvoy?
Regards,
Andrew Paolucci
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Original Message
Subject: Re: [VoiceOps] AT&T / Onvoy / Vonage call rout
Just to update everybody, I have been advised by a Vonage engineer that there
is in fact a common peering partner between them and AT&T that does not route
on LRN (whether using ENUM/DNS or not he didn't say). He was kind enough to
open a ticket with them on our behalf to have the TNs in questi
So frustrating to hear Nathan, but thank you for sharing!! I've had similar
experiences, though usually the winning carrier has "republished" or
"reannounced" their ownership and that has cleared things up for us.
To save others the time and headache, can you let us know the process you
used to r
The fact that Vonage hasn't disconnected the ATAs makes me feel like
their disconnect workflow hasn't quite worked, and if they have a direct
peering arrangement with AT&T this could be involved in that. They may
try to contact Vonage as well and ask them about it, they certainly have
experienc
>I do not have inside knowledge as to whether Onvoy appropriately notified
>Vonage of the port-out, ...
Ah, Vonage.
Back when they were young, they didn't plan adequately for growth so
their service was chaotic and their customer service was worse. So I
ported my number to another VoIP provider
