From what we are told, an incoming call, instead of ringing the front
desk, rings directly to a guest room. A very few number of calls appear
to do this, and it's not always the same room. We hear about this
happening in the middle of the night, but of course that's when someone
is in the roo
Nate,
I have to admit never running into this problem before. Basically you are
saying an incoming call over a pots line is routed to a hotel room. I assume
via the front desk doing a
transfer/AA? Or does it route directly.. hard coded.. every single time to the
hotel room?
And once the hot
Unfortunately the MITEL tech is being very little help. Even the
customer says they are not-responsive. So I have no way of knowing what
the MITEL settings are now, he has not responded to my requests.
Previously they were getting POTS handoff from an AT&T T-1 to POTS unit,
supposedly it wor
Nate,
I see that you have Forward Disconnect Delay set to 750 ms on the Adtran.
But has the mitel tech told you what is set on the PBX for forward disconnect
delay?
Is it possible some PBX tech in the past set an unusually high value for that?
Also what are these certain call scenarios? Ar
Thanks to everyone for the replies. The MITEL Tech is being 0 help
other than continuing to tell the customer that my lines are the problem.
The MITEL card that I'm plugging into is a 'LS/GS Trunk (6cct)
0109-011-001-SA'. I'm guessing the settings that are the problem are the
Forward Disco
Hi,
Does anyone have a direct quality route for Mexico Mobile? We are currently
using all of the "big" carriers (BICS, Verizon, BT) and have been having on
and off issues mainly with grey routes (our callers hear "You do not have
enough funds to complete this call" which usually means that the cal
