[VoiceOps] Calls coming up as spam on mobile carriers

2022-07-08 Thread Shawn L
We're having a strange one at $dayjob. When one of our customers (in this case a hospital) calls a patient back on a cell phone, the calls are coming up with SPAM? in the caller id. It seems to be happening with both Verizon and AT&T. We've checked the the DIDs in question have and are sending t

Re: [VoiceOps] Calls coming up as spam on mobile carriers

2022-07-08 Thread Dovid Bender
We have found that a lot of people if they don't know who is calling will simply mark it as spam. If they make enough calls they are certain to upset enough people that will say it's spam when it's not. We have a client that manages properties and they call people to pay rent. It seems people that

Re: [VoiceOps] Calls coming up as spam on mobile carriers

2022-07-08 Thread Mark Wiater
I forget who AT&T uses but HIYA, First Orion and TNS offer mechanisms to mitigate. On 7/8/2022 1:00 PM, Shawn L wrote: We're having a strange one at $dayjob.  When one of our customers (in this case a hospital) calls a patient back on a cell phone, the calls are coming up with SPAM? in the cal

Re: [VoiceOps] Calls coming up as spam on mobile carriers

2022-07-08 Thread Lou Hu
Here’s a list that I have found, compiled by Spectrum. https://www.spectrum.net/support/voice/my-phone-number-coming-spam/ Hope this helps. Lou From: VoiceOps On Behalf Of Shawn L Sent: Friday, July 8, 2022 10:00 AM To: VoiceOps Subject: [VoiceOps] Calls coming up as spam on mobile carriers

Re: [VoiceOps] Calls coming up as spam on mobile carriers

2022-07-08 Thread Carlos Alvarez
Does the hospital use this CLID to do "undesirable" calls such as collections? People can mark calls as spam on some carriers and with the third party apps. So spam or not, it happens. We have a medical billing company with this problem. On Fri, Jul 8, 2022 at 10:08 AM Shawn L wrote: > We're

Re: [VoiceOps] Calls coming up as spam on mobile carriers

2022-07-08 Thread Jay Hennigan
On 7/8/22 10:00, Shawn L wrote: We're having a strange one at $dayjob.  When one of our customers (in this case a hospital) calls a patient back on a cell phone, the calls are coming up with SPAM? in the caller id.  It seems to be happening with both Verizon and AT&T. Many things can trigger

Re: [VoiceOps] [External] Re: Calls coming up as spam on mobile carriers

2022-07-08 Thread Pete Eisengrein
While the industry settled on SHAKEN as *the* definitive method for dealing with authentication, it seems that the mobile carriers had different ideas and have implemented their own SPAM control, of which SHAKEN is just one factor. So, ultimately, SHAKEN attestation is just a "suggestion". We have

[VoiceOps] OpenLI

2022-07-08 Thread Jeff Brower
Is anyone using OpenLI (https://www.openli.nz, https://github.com/wanduow/openli) ? We have added support for OpenLI generated HI2 and HI3 output and verified with a few of the LEAs (or their contractor)s we work with, but so far only with outputs provided by OpenLI guys. We're looking