We have had a few issues in the past 24 months where a major business stops
sending Short Code SMS messages to our DIDs. In all of the cases, it turns
out to be a "misconfiguration" or an "incorrect mapping" with the carrier
responsible for sending and receiving the Short Code SMS messages.
Howev
On Sun, 11 Dec 2022, Mike Hammett via VoiceOps wrote:
Clearing the calls if they're silent sounds interesting. I'll look to see if we
can do that.
Just make sure both sides of the call are silent -- otherwise you may
clear a call in the middle of someone leaving a voicemail. It's an issue
At least one of the carriers figured out what the issue was and sent us an
updated termination rate deck. The other 4 are still "trying to figure out"
why calls are being rejected.
Argh, telecommunications!
Beckman
On Wed, 7 Dec 2022, Peter Beckman via VoiceOps wrote:
Customer says "I cannot
