Re: [VoiceOps] troubleshooting RTP loss - and does anyone use webair/opti9?

2023-10-30 Thread Anthony Caiozzo via VoiceOps
Mike - appreciate the pointer - seems very similar to Windows pathping. It's also identical the methodology we leverage inside the DVQattest tool I described earlier today - but instead we send RTP packets with decreasing TTLs to effectively map out the exact path that the voice traffic took.

Re: [VoiceOps] troubleshooting RTP loss - and does anyone use webair/opti9?

2023-10-30 Thread Mike Johnston via VoiceOps
mtr https://en.wikipedia.org/wiki/MTR_(software) It isn't specific to VoIP. But it is still a very good first step in troubleshooting which hop the packet loss begins at. Unlike the basic traceroute tools that come with Linux or Windows, it can run continuously for however long you need,

Re: [VoiceOps] troubleshooting RTP loss - and does anyone use webair/opti9?

2023-10-30 Thread Todd Wolf via VoiceOps
AppNeta by Broadcom is an awesome tool and includes this type of troubleshooting https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/appneta/GA/analyze-results/investigating-violation-events.html#title-investigating-violation-events_voice-loss

Re: [VoiceOps] troubleshooting RTP loss - and does anyone use webair/opti9?

2023-10-30 Thread Pinchas Neiman via VoiceOps
Not too experienced, but my 2 cents If it's based on a faulty router. do a traceroute in the morning and in the afternoon a few days maybe you will find a correlation to a specific route. In morning hours try to ping every hop from the traceroute with BIG packets so you could find how far you

Re: [VoiceOps] troubleshooting RTP loss - and does anyone use webair/opti9?

2023-10-30 Thread Anthony Caiozzo via VoiceOps
Izzy – feel your pain – this is exactly why we built out our active testing capabilities so we can point you exactly @ where this degradation is occurring. SQmediator / DVQattest creates synthetic traffic that emulates voice as well as video transactions and supports a wide range of

[VoiceOps] troubleshooting RTP loss - and does anyone use webair/opti9?

2023-10-30 Thread Izzy Goldstein - TeleGo via VoiceOps
HI team we recently noticed packet loss happening every morning from 6AM to 11AM, our MOS drops during that time our datacenter in garden City Long island (formerly Webair / now Opti9) claims it is outside of their network and can't do anything - but they have been unable to identify where the