Re: [VoiceOps] Hotel Phone Requirements

2024-02-05 Thread Carlos Alvarez via VoiceOps
“How can a user do completely the opposite of the established process and make everything harder on everyone?” One of the subsequent complaints from the desk is that transferring the call then requires them to introduce it and say what room they are in, which otherwise would be shown on the phone

Re: [VoiceOps] Hotel Phone Requirements

2024-02-05 Thread Alex Balashov via VoiceOps
> On 5 Feb 2024, at 11:41, Carlos Alvarez via VoiceOps > wrote: > > Anyway, add that to the massive list of why dealing with hotels is a career > onto itself, and I backed out. I expect that would be true of any industry or sector which has a somewhat idiosyncratic usage of telephony, e.g.

Re: [VoiceOps] Hotel Phone Requirements

2024-02-05 Thread Carlos Alvarez via VoiceOps
Yeah, somewhat. I can very effectively deal with healthcare in the scenario and scale of a doctor’s office or even multi-office doctor’s building. But not a hospital, which is a hotel with more checkins than checkouts (too dark?). We have one transportation customer, no big deal. I learned a fe

Re: [VoiceOps] Hotel Phone Requirements

2024-02-05 Thread Jay R. Ashworth via VoiceOps
- Original Message - > From: "Duncan Turnbull via VoiceOps" > It really depends on the hotels. These days they don’t seem to want to pay > for a > high service level and often can change a room if a guest is upset. Like > everything landline use is decreasing and there isn’t as much mone

Re: [VoiceOps] Hotel Phone Requirements

2024-02-05 Thread Carlos Alvarez via VoiceOps
Hey, on the bright side, nearly none of the hotels are 911-compliant so your odds of being busted are really low! Yay? Obviously the major wholly-owned brands probably are compliant. From my little dabbling in the industry I would put money on less than 50% of franchises and independents being