Re: [VoiceOps] Easy ways to measure PDD

2015-04-22 Thread Peter Beckman
On Tue, 21 Apr 2015, Alex Balashov wrote: Our practice suggests that it's perfectly safe to measure time difference between processing of initial INVITE and either (a) non-100 1xx response (either 183+SDP or 180) or (b) final affirmative answer (2xx). Safe to measure? Does that mean it is ha

Re: [VoiceOps] Easy ways to measure PDD

2015-04-22 Thread Richard Jobson
Alex Balashov , Subject: Re: [VoiceOps] Easy ways to measure PDD > Alex, > > That's exactly what we do. And the only other twist, since we work with a lot > of dialer traffic, is that the originator may hang up before 180/183/200 come > through. So the whole 20-30 second n

Re: [VoiceOps] Easy ways to measure PDD

2015-04-21 Thread Ivan Kovacevic
vices Star Telecom | www.startelecom.ca | SIP Based Services for Contact Centers -Original Message- From: VoiceOps [mailto:voiceops-boun...@voiceops.org] On Behalf Of Alex Balashov Sent: Tuesday, April 21, 2015 3:51 PM To: voiceops@voiceops.org Subject: Re: [VoiceOps] Easy ways to measur

Re: [VoiceOps] Easy ways to measure PDD

2015-04-21 Thread Alex Balashov
Our practice suggests that it's perfectly safe to measure time difference between processing of initial INVITE and either (a) non-100 1xx response (either 183+SDP or 180) or (b) final affirmative answer (2xx). -- Alex On 04/21/2015 03:45 PM, Calvin E. wrote: Regarding the other discussion of

Re: [VoiceOps] Easy ways to measure PDD

2015-04-21 Thread Calvin E.
You're absolutely right, I had a brainfart while looking at the Asterisk CDR details. You won't get PDD from this. Regarding the other discussion of what PDD is in SIP signalling versus real human experience, it all depends what you're looking for and how you're willing to find it. Detecting non-s

Re: [VoiceOps] Easy ways to measure PDD

2015-04-21 Thread Jay Hennigan
On 4/20/15 5:43 PM, Calvin E. wrote: Asterisk does have logging and can write CDR with start time and answer time. The exact details will depend on the version of Asterisk you are using. For example, https://wiki.asterisk.org/wiki/display/AST/Asterisk+12+CDR+Specification Watch for lines with "d

Re: [VoiceOps] Easy ways to measure PDD

2015-04-21 Thread Mark R Lindsey
Contact Centers > > > -Original Message- > From: VoiceOps [mailto:voiceops-boun...@voiceops.org] On Behalf Of Eric > Wieling > Sent: Tuesday, April 21, 2015 11:15 AM > To: Jesse Howard; Richard Jobson; Peter Beckman > Cc: VoiceOps > Subject: Re: [VoiceOps] Easy wa

Re: [VoiceOps] Easy ways to measure PDD

2015-04-21 Thread Eric Wieling
You are referring to the various SIP timer options in Asterisk? -Original Message- From: Jesse Howard [mailto:jhow...@shoretel.com] Sent: Tuesday, April 21, 2015 11:38 AM To: Eric Wieling; Richard Jobson; Peter Beckman Cc: VoiceOps Subject: RE: [VoiceOps] Easy ways to measure PDD My

Re: [VoiceOps] Easy ways to measure PDD

2015-04-21 Thread Jesse Howard
el...@nyigc.com] Sent: Tuesday, April 21, 2015 10:15 AM To: Jesse Howard; Richard Jobson; Peter Beckman Cc: VoiceOps Subject: RE: [VoiceOps] Easy ways to measure PDD I thought PDD / Post Dial Delay was the time between the caller dialing and the caller hearing ringback. If that is correct you will

Re: [VoiceOps] Easy ways to measure PDD

2015-04-21 Thread Ivan Kovacevic
-Original Message- From: VoiceOps [mailto:voiceops-boun...@voiceops.org] On Behalf Of Eric Wieling Sent: Tuesday, April 21, 2015 11:15 AM To: Jesse Howard; Richard Jobson; Peter Beckman Cc: VoiceOps Subject: Re: [VoiceOps] Easy ways to measure PDD I thought PDD / Post Dial Delay was the time between

Re: [VoiceOps] Easy ways to measure PDD

2015-04-21 Thread Eric Wieling
-boun...@voiceops.org] On Behalf Of Jesse Howard Sent: Tuesday, April 21, 2015 11:10 AM To: Richard Jobson; Peter Beckman Cc: VoiceOps Subject: Re: [VoiceOps] Easy ways to measure PDD Isn't this exactly what the timeout option in the dial command is for on Asterisk? You can both limit the ma

Re: [VoiceOps] Easy ways to measure PDD

2015-04-21 Thread Jesse Howard
onday, April 20, 2015 11:16 PM To: Peter Beckman Cc: Calvin E.; VoiceOps Subject: Re: [VoiceOps] Easy ways to measure PDD Well if it needs to be real-time, it is not really a CDR function. Oracles Palladion/COM can do it out of the box. But there again you need to install a box. You can install it o

Re: [VoiceOps] Easy ways to measure PDD

2015-04-21 Thread Daniel-Constantin Mierla
On 21/04/15 06:18, Peter Beckman wrote: > A friend suggested this: > > * Pipe the live pcap output to something that decodes the SIP packet > * If it is an INVITE, write the timestamp to a file named the CallID > (may need to be bucketed by the first 3 characters of the callID) >

Re: [VoiceOps] Easy ways to measure PDD

2015-04-20 Thread Richard Jobson
Well if it needs to be real-time, it is not really a CDR function. Oracles Palladion/COM can do it out of the box. But there again you need to install a box. You can install it on VME. It will send you an SNMP trap or email in real-time as soon as the minute average KPI (e.g. PDD) is exceeded pe

Re: [VoiceOps] Easy ways to measure PDD

2015-04-20 Thread Peter Beckman
On Mon, 20 Apr 2015, Calvin E. wrote: Asterisk does have logging and can write CDR with start time and answer time. The exact details will depend on the version of Asterisk you are using. For example, https://urldefense.proofpoint.com/v1/url?u=https://wiki.asterisk.org/wiki/display/AST/Asterisk

Re: [VoiceOps] Easy ways to measure PDD

2015-04-20 Thread Calvin E.
Asterisk does have logging and can write CDR with start time and answer time. The exact details will depend on the version of Asterisk you are using. For example, https://wiki.asterisk.org/wiki/display/AST/Asterisk+12+CDR+Specification Watch for lines with "disposition" = "ANSWERED" and calculate

Re: [VoiceOps] Easy ways to measure PDD

2015-04-20 Thread Chris Aloi
Wow - thanks for mentioning sngrep - looks like a great tool! --- Christopher Aloi Sent from my iPhone > On Apr 20, 2015, at 5:11 PM, Peter Beckman wrote: > > So after a recent discussion about how to quickly diagnose SIP calls from > packets (tcpdump + sngrep for the win!), I'm now wondering

Re: [VoiceOps] Easy ways to measure PDD

2015-04-20 Thread Peter Beckman
On Mon, 20 Apr 2015, Richard Jobson wrote: Do you have an SBC or switch that already measures this and outputs it with the CDR? Nope. Do you want to report on all PDD long-term? Or just one or two specific calls? Long term. A handful of Asterisk servers. Looking for what Calvin E. sugg

Re: [VoiceOps] Easy ways to measure PDD

2015-04-20 Thread Richard Jobson
eOps] Easy ways to measure PDD > Since you can already parse the pcap, here's a napkin sketch assuming > something like php, bash, tcsh, etc. Were you looking for something more > specific? > > Find all INVITEs, store (as in-memory temp data) timestamps, Call-ID, and > C

Re: [VoiceOps] Easy ways to measure PDD

2015-04-20 Thread Calvin E.
Since you can already parse the pcap, here's a napkin sketch assuming something like php, bash, tcsh, etc. Were you looking for something more specific? Find all INVITEs, store (as in-memory temp data) timestamps, Call-ID, and CSeq Find first matching non-100 response for each INVITE based on Cal

Re: [VoiceOps] Easy ways to measure PDD

2015-04-20 Thread Peter Beckman
Thanks Matthew... but... "I don't want to manage yet another server or metrics repository in order to hold all of this call data..." This requires a whole pile of new software to be installed AND MySQL to be run somewhere. http://www.voipmonitor.org/doc/Architecture I have .pcap files from tcpd

Re: [VoiceOps] Easy ways to measure PDD

2015-04-20 Thread Shripal Daphtary
Yup Shripal > On Apr 20, 2015, at 5:23 PM, Matthew Crocker wrote: > > > www.voipmonitor.org > > PDD charts and so, so much more. > > > > -- > Matthew S. Crocker > President > Crocker Communications, Inc. > PO BOX 710 > Greenfield, MA 01302-0710 > > E: matt...@crocker.com > P: (413) 746-27

Re: [VoiceOps] Easy ways to measure PDD

2015-04-20 Thread Matthew Crocker
www.voipmonitor.org PDD charts and so, so much more. -- Matthew S. Crocker President Crocker Communications, Inc. PO BOX 710 Greenfield, MA 01302-0710 E: matt...@crocker.com P: (413) 746-2760 F: (413) 746-3704 W: http://www.crocker.com > On Apr 20, 2015, at 5:11 PM, Peter Beckman wrote: >

[VoiceOps] Easy ways to measure PDD

2015-04-20 Thread Peter Beckman
So after a recent discussion about how to quickly diagnose SIP calls from packets (tcpdump + sngrep for the win!), I'm now wondering if there is a tool I don't know about that would be able to parse the same .pcap file that contains all of my port 5060 traffic and output the PDD time for each call