The only way to effectively troubleshoot in my book is to get everyone
on the phone at the same time so you can test end to end. It often takes
an act of God to make that happen, but that's always what I ask for
because putting a trouble ticket in on the end-user side of the house
when it's a r
Not in my experience. It's kind of amazing when you get far enough to
actually open a ticket. Usually I get one or more of the following, in
random order
- This is the wrong place, I'll transfer you
- This is the wrong place, I'm not sure where the right place is
- You're sending the traf
Are any of the larger operators on the other side of a tandem switch worth a
darn to get support on a current issue through?
I put in a ticket with Frontier (tandem operator), but almost all of the time,
they end up just saying that they opened a ticket with the operator on the
other side (wh
