Hi, Ronni, This has been an on-going comedy of problems. I went back to the Telstra shop and they said it was Apple that did the blocking, and that they would notify Apple to unblock in 72 hours -- that was 2weeks ago. When I next connected the phone to the computer, I was asked for the password, which I knew was in my Keychain. But, I bought the phone in2012, and they would not accept that password. This was before the second layer of ID verification was started.
The phone in question is an old iPhone 4 and the battery is failing, so I have just bought a refurbished iPhone SE. The IPhone 4 can be retired now to plugged-in alarm clock duties. One problem still remains: I had been successful in recharging the Telstra credit on it, so now I will try to persuade Telstra to transfer the remaining 5 months of credit to the new phone. Thanks very much! Pat > On 5 Jul 2017, at 12:16 pm, Ronni Brown <ro...@mac.com> wrote: > > Hi Pat, > > What was your result with this blocked iPhone problem? > Did you end up having to ‘Reset iPhone Passcode’ and 'Restore the iPhone from > a backup’? > > Cheers, > Ronni > >>> On 15 Jun 2017, at 1:28 pm, Ronni Brown <ro...@mac.com> wrote: >>> >>> >> >>> On 15 Jun 2017, at 11:21 am, Pat <clamsh...@iinet.net.au> wrote: >>> >>> I hope this isn’t too far off topic. My husband recharged his iPhone 4 at a >>> Telstra shop but didn’t know the password or Apple ID because I have been >>> managing the phone for him on my computer. I tried to unblock it on the >>> phone itself, but there are too many passwords involved — Apple and Telstra >>> -- and I didn’t hit on the correct one, which made the phone even more >>> unresponsive. >>> >>> I have just sorted out the ID and password with Apple, but the The phone is >>> on iOS 7.3 so it is not listed as one of my devices. >>> >>> I searched on the Telstra site for info about how to unblock an iPhone, but >>> everything seemed to be about unlocking a phone. I didn’t buy the phone >>> from Telstra. The only Unblock iPhone mention on community support was not >>> relevant to this situation. >>> >>> Where do I go from here? I hope someone can help. >>> TIA, >>> Pat >> >> >> Hi Pat, >> >> I’m having trouble trying to understand what you actually mean… to charge >> his iPhone he should not have required his Apple ID? >> Was it the PASSCODE to unlock for the iPhone that your husband did not know? >> >> How to Reset iPhone Passcode >> >> If you forgot your iPhone passcode you can bypass the lock screen completely >> and reset the passcode by using iPhone recovery mode. >> >> Warning: This will require you to restore your iPhone or iPod touch, this >> means you’ll lose all data on the device and be back to factory settings. >> >> Bypass & Reset the iPhone Passcode >> Disconnect the USB cable from the iPhone, leave the other end connected to >> your Mac/PC >> Launch iTunes >> Press and hold the Home and Power button on the top of the iPhone to turn >> off the device >> Press and continue to hold the Home button while you reconnect the USB cable >> to your iPhone, >> this will cause the iPhone to turn on >> Continue to hold the Home button until an alert message in iTunes appears >> that an iPhone in recovery mode has been detected >> Now that the iPhone is in recovery mode, you must restore the device: >> From iTunes, look under the “Summary” tab >> Click on the “Restore” button within iTunes >> This will wipe all files, settings, and apps from the iPhone, including the >> passcode. >> >> When the restore is finished, the iPhone will be at the factory settings. At >> this point you can choose to start from scratch or to restore the iPhone >> from a backup. >> >> >> Cheers, >> Ronni >> >> 13-inch MacBook Air (April 2014) >> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz >> 8GB 1600MHz LPDDR3 SDRAM >> 512GB PCIe-based Flash Storage >> >> macOS Sierra 10.12.5 >> >> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
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